NAKEA HOLLOMAN

ad2zgf@r.postjobfree.com 404-***-**** Jonesboro, GA 30236

Summary

I am a dependable candidate with 17 years experience in customer service/success and some supervisorial experience. Very successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Proficient in utilizing CRM tools

Proficient in Microsoft Suites

Analytical

Problem solving

Customer success

Self motivated

Able to work in fast paced environment

Experience

XPO Logistics Atlanta, Ga

CUSTOMER SERVICE REPRESENTATIVE

Exhibited professionalism when dealing with clients and staff

Resolved service delivery issues

Collaborated with staff members to enhance customer service experience..

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Prepared and evaluated CRM reports to identify problems and areas for improvement.

Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Set up and activated customer accounts.

Supported sales team members to drive growth and development.

Identified areas of improvement in customer service processes and suggested changes accordingly.

Conferred with customers by telephone or in person to provide information about products or services and take orders.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Answered customer inquiries and provided accurate information regarding products and services.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Provided excellent customer service to resolve customer complaints in a timely manner.

Consulted with customers to resolve service and billing issues.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Developed strong customer relationships to encourage repeat business.

Developed strong relationships with customers by providing personalized assistance and support.

Tracked orders from start to finish to ensure timely delivery of goods or services.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

XPO Logistics Atlanta, Ga

FREIGHT CLASS SPECIALIST

Tariff Code Identification

Inspect freight to ensure proper classification

Ensure proper pricing is on inspected shipments

Generate revenue for the company

Freight Bills Preparation

Goods Classification

Inspect freight to ensure proper revenue is generated for the company through classification of freight

Prepared driver delivery routes

Assigned doors for drivers' loads

Pickup Arrangements

Dock

Exercised versatility in fast-paced, agile work environments.

Audited company's legal documents to verify compliant policies and procedures.

YRC/Yellow Freight Marietta, GA

Operations Supervisor

05/2023 - 07/2023

Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.

Reviewed employees' work to check adherence to quality standards and proper procedures.

Created formulas of successful strategies to enhance financial welfare of organization for maximum profit.

Oversaw implementation of procedures, goals and objectives within operations.

Ensured compliance with all safety regulations in the workplace.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Discussed job performance problems with employees, identifying causes and issues to find solutions.

Responded to customer pick-up requests, services, and shipment information.

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