Heather West

Pembroke Pines, FL *****

ad2zg1@r.postjobfree.com

+1-303-***-****

Dynamic driven professional willing to bring strong administrative skills to a growing company searching for top level support .Energetic, intelligent, organized customer focused professional with over 15 years experience performing sales and calll center customer service. Voip dialer experience in several diverse fields. Proven verbal and written communication skills in handling customer request,customer complaints and special requests.

Work Experience

Business Development

Coconut Creek Auto Mall - Coconut Creek, FL

August 2018 to Present

First point of contact for new and existing customers Assisting customers with questions and concerns. Advising customer of documents needed to come in and sit with a financial advisor for approval of loan and to ensure the sale of the car

90 to 100 Outbound and Inbound calls follow up new and existing customers. Walk customer through the entire process then hand them to a sales person to complete the sale.

(Business development) Internet Manager

Business Development

AUTOSHOW SALES AND SERVICES - Plantation, FL

January 2014 to December 2016

Top Producer in BDC department consistently

First point of contact for new and existing customers Assisting customers with questions and concerns

Advising customer of documents needed to come in and sit with a financial advisor for approval of loan and to ensure the sale of the car

Outbound and Inbound calls follow up and new customers Walk customer through the entire process then hand them to a sales person to Sunrise Auto-mall

Sunrise Auto Mall - Fort Lauderdale, FL

January 2014 to March 2016

Managed all aspects of the day to day operations of a small independent dealership including setting up vin solutions Crm system. Posting inventory, managing tag and title department, and assisting owner as required. Primary focus on handling customer contact, setting appointment and ensuring they were contacted and confirmed in a timely manner email, phone, and text. Provide consistent follow up, handle objections and rebuttals and worked closely with lead providers. Complete the Sale Physician Recruitment Assistant

Buzz recruiting - Fort Lauderdale, FL

January 2009 to December 2013

Assist Owner with the placement of Physician for permanent positions located all over the country Intake of

Physician information, credentials, location, job interests Follow up with client (medical facility)

Prep Physician for interview

Prep contract between Physician and Medical facility 100+ outbound calls per day for follow up and obtaining new clients Sales Consultant Representative

Value City Furniture of Columbus - Columbus, OH

November 2000 to July 2006

Provided customers with consultative design assistance figured out there wants and needs and help them to create a warm and inviting home. In addition, we worked as teams and partner with another employee to create an engaging customer experience.

I was also responsible for constantly meeting established sales goals.

· Sold Designer furniture

· Handled all prospective client correspondence, including Face to face sales Education

12

Fort Lauderdale High School - Fort Lauderdale, FL

1993 to 1997

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