Front Desk Customer Service

ALLISON BRADY

Atlanta, GA *****

470-***-**** - *******.*********@*****.***

PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly efficient front desk lead well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel setting. SKILLS

EXCEL

INTRANET

MICROSOFT OFFICE

MS OFFICE

MULTI-LINE PHONE SYSTEM

Front Office

Customer Service (10+ years)

Front Desk

Reception

Guest Service

Property Management

Ability to lead and train others on how

to do a specific job

Typing speed 30 words per minute

Multi-line phone system

Microsoft office to include Excel,

PowerPoint, Windows, Word, and

Outlook

Internet/Intranet

Account Management

Phone Etiquette

Management

Night Audit

Office Management

Accounting

Front desk agent (hotel)

Selecting hotel rooms based on verbal

requests and identifying errors in hotel

Training and Mentoring

Reservations

Cash Handling

Hospitality Best Practices

Inventory Oversight

Conflict and Issue Documentation

Administrative Skills

Registration

Bookkeeping

Transaction Processing

Time Management

Guest Accommodations

POS Systems

Hospitality Service Expertise

Housekeeping

Hospitality Services

Listening Skills

Guest Service

Property Management Systems

Reservation Systems

Tourism Knowledge

Excellent Communication

Adaptability

Active Listening

Telephone Etiquette

Organizational Skills

Decision Making

Professionalism

data

Customer focus & orientation

Responding to customer situations

with sensitivity

Customer service

Identifying and resolving common

customer issues

Night auditor (hotel)

Tendency to be reliable, dependable,

and act with integrity at work

Multitasking capabilities

Leadership qualities

Attention to detail

Empathy and understanding

Training and development

Task prioritization

Adaptability and flexibility

Customer service orientation

Registration Processing

Credit and Cash Payments

Room Assignments

Front Desk Management

Computer Proficiency

Multitasking

Payment Processing

Charge Posting

Guest Reception

Invoicing and Billing

Customer Service Management

Payment Collection

Guest Registration

Concierge Services

Reservation Management

Front Office Management

Team Supervision

Coaching and Mentoring

WORK HISTORY

08/2021 to Current CSR - Customer Service Representative DISH

Take inbound billing as well as tech calls

Help customers troubleshoot any issues and also explain their billing 01/2020 to 02/2021 Front Desk /Front Desk Agent/Lead Night Auditor Wingate by Wyndham – SeaTac, WA

Check in guests and handle credit card transactions Run night audit as well as handle any issues with guests Use the SynXis system but I have also used Opera

Answer phone and train new employees if needed.

Streamlined front desk operations for improved efficiency and faster service delivery.

Resolved guest issues promptly, resulting in positive feedback and return visits. Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.

Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

10/2019 to 01/2020 Front Desk Supervisor/Manager on Duty Days Inn – SeaTac, WA

Check in guests using SynXis and check out guests

Handled money and processed credit card information Handle any front desk issues with staff and guests Make schedule and fill in on Night Audit when needed. Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.

Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Resolved guest issues with rooms or reservations with knowledgeable and friendly service.

Answered multi-line phone system and transferred callers to appropriate department or staff member.

09/2018 to 01/2019 Front Desk Agent

Days Inn

Check in guests using Synixis and check out guests Handled money and processed credit card information. 04/2018 to 09/2018 Front Desk Agent

Ramada Plaza

I check in and check out guests using OPERA

Handle money and process credit card information

Make reservations for future guests

Answer phone and greet guests as they enter.

04/2017 to 04/2018 Shift Manager

McDonald's

Improved overall team performance by effectively delegating tasks and providing clear instructions.

Achieved consistent customer satisfaction by addressing concerns promptly and professionally.

Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.

Promoted a positive work environment through open communication and constructive feedback.

03/2016 to 12/2016 Account Manager/Customer Service RBP LLC

RBP LLC is a real estate investment company in which I made outbound calls to potential sellers in reference to property

I also answered inbound calls and negotiated contracts for the investor We also worked with real estate agents for potential selling leads I followed up regularly with clients and also showed the new agents coming in what the process was.

03/2014 to 03/2016 Supervisor

Teleperformance

I had currently 10+ agents that I am was in charge of My main duties concluded of training, interviewing potential new employees, scheduling, correcting issues regarding pay, motivation and retention, 10-key, data entry.

EDUCATION

Associates

Nationally Certified Medical Assistant in Medical

Columbus Tech College - Columbus, GA

ADDITIONAL INFORMATION

Authorized to work in the US for any employer

Contact this candidate