Port St Lucie, FL *****

772-***-****

ad2zf3@r.postjobfree.com

SUMMARY

Multitalented Executive Assistant

with over 10 years in top-tier

organizational support. Skilled at

close work with senior executive

team. Robust history offering office

management, support staff

management, training, supervision

and event planning. Excellent

research, project support and

organizational abilities. Handles

strategic planning, operational and

administrative requirements.

Results-driven and hardworking

with skill and resilience to achieve

daily operational goals. Focused on

maximizing executive productivity

by providing exceptional service

and coordinating team activities.

Forward-thinking Executive

Assistant accomplished in aiding

company leaders with key

functions. Gifted at managing busy

schedules, organizing projects and

providing stellar administrative

support to executive team.

Analyzes, prioritizes and completes

tasks with professionalism and

sound judgment. Organized and

motivated employee eager to apply

time management and

organizational skills in various

environments. Hardworking

employee with customer service,

Cecilia B Falkner

EXPERIENCE

April 2020 - Current

Customer Service Representative Arise Port Saint Lucie, FL October 2022 - December 2022

Funeral Director's Assistant Susan king, owner/ Randy Weagley Stuart, FL

• Made outbound calls to obtain account information. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

•

• Answered inbound calls, chats and emails to facilitate customer service. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

•

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

•

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

•

Demonstrated excellent communication skills in resolving product and consumer complaints.

•

Used proven techniques to de-escalate angry customers during telephone interactions.

•

• Improved customer service wait times to mitigate complaints. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

•

Fielded customer complaints and queries, fast-tracking for problem resolution.

•

Upheld quality control policies and procedures to increase customer satisfaction.

•

Asked probing questions to determine service needs and accurately input information into electronic systems.

•

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

•

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

•

• Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

•

Answered customer inquiries and provided accurate information regarding products and services.

•

Provided excellent customer service to resolve customer complaints in a timely manner.

•

Gathered customer feedback through surveys and used the data to improve customer service.

•

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

•

Maintained detailed records of customer interactions, transactions and comments for future reference.

•

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

•

multitasking and time management

abilities. Devoted to giving every

customer a positive and

memorable experience.

Dependable team member with

strong customer service skills.

Contributes to smooth front-end

operations and goes beyond

requirements to handle customer

needs. Reliable, team-oriented,

and efficiently completes

assignments. Highly-motivated

employee with desire to take on

new challenges. Strong worth ethic,

adaptability and exceptional

interpersonal skills. Adept at

working effectively unsupervised

and quickly mastering new skills.

SKILLS

• EDRS Certified

• Salesforce CRM

• Professional

• Mail Management

• MSFT~word,excel, power point

• Goggle-Docs,Sheets,Drive,Slides

• Proper Phone Etiquette

• Social Media Knowledge

• Strong Problem Solver

Recordkeeping and

Documentation

•

• Correspondence and Memos

• Data Research and Compilation

• Document Filing and Retrieval

• Meeting Agenda Preparation

Calendar and Scheduling

Software

•

• Visitor Greeting

• Call Routing

• Records Management Databases

• Customer Service

• Data entry

• Event planning

• Inbound phone calls handling

• Staff scheduling procedure

High energy and organized with

background in the treatment.

Experience in everything from

•

Behavioral tech manager, Client

Care Coordinator and intake

coordinator.

•

• Product Knowledge

• Scheduling

• Paperwork Processing

September 2017 - September 2022

Executive Assistant Treatment Management Behavioral Health Processed 100 death certificates per month and maintained meticulous in-house records.

•

• Arranged floral offerings and lights around caskets. Communicated with funeral attendees to provide information and facilitate organized services.

•

Completed and filed all necessary legal documentation quickly and accurately.

•

• Assisted funeral director in coordination of services. Addressed all client questions and requests for information relating to funeral services and pricing.

•

• Prepared death certificates and drafted obituaries. Offered counseling and comfort to bereaved family members and friends.

•

• Prepared memorial materials, including service programs and signage.

• Completed legal documentation and signed death certificates. Scheduled funeral services, coordinated burials and arranged cremations.

•

• Oversaw filing of legal documents.

Obtained doctors' signatures on death certificate to complete insurance claim forms.

•

• Working under HIPPA to maintain a strict level of confidentiality Working with staff to order and maintain supplies for large company, including budgeting for each department

•

Work closely with IT and maintenance to keep up with maintaining office and facility equipment

•

• Make travel arrangements for clients and Executives as well.

• Made outbound calls to obtain account information. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

•

• Answered inbound calls, chats and emails to facilitate customer service. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

•

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

•

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

•

Demonstrated excellent communication skills in resolving product and consumer complaints.

•

Used proven techniques to de-escalate angry customers during telephone interactions.

•

• Improved customer service wait times to mitigate complaints. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

•

Fielded customer complaints and queries, fast-tracking for problem resolution.

•

Upheld quality control policies and procedures to increase customer satisfaction.

•

Assisted customers with making payments or establishing payment plans to bring accounts current.

•

Asked probing questions to determine service needs and accurately input information into electronic systems.

•

• Remained calm and professional in stressful circumstances and

• Appointment Scheduling

October 2015 - January 2019

Client Care Coordinator Treatment Weagley

May 2016 - March 2017

Intake Coordinator

January 2013 - January 2015

Behavioral Tech Manager Treasure Coast

effectively diffused tense situations.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

•

• Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

•

Educated customers on special pricing opportunities and company offerings.

•

• Working with clients to help them finalize arrangements for traveling

• Legal paperwork

• Booked flights

• Worked with families

• Helped with FMLA

• Cobra paperwork

• Answered questions about facilities

• Coordination of benefits.

• Treatment Management

• Answer phones

• Consult with potential patient

• Collect insurance information

• Collect assessment

• Sale program.

• Recovery

• Created schedules

• Managed staff

• Organized events for clients

• AMA blocking

• Staff reports

• Managed clients money and help with shopping.

EDUCATION AND TRAINING

February 2001

High School Diploma

Indian River State College, Ft. Pierce, FL

Some College (No Degree)

College of Central Florida

still needs some credits to graduate

ACTIVITIES AND HONORS

I received Recognition and honor for being the top customer service representative for the quarter 2022

•

CERTIFICATIONS

• Certified customer Service, Home Depot] - 2022

Contact this candidate