Customer Service Executive Assistant
Resume:
Port St Lucie, FL *****
***********@*****.***
SUMMARY
Multitalented Executive Assistant
with over 10 years in top-tier
organizational support. Skilled at
close work with senior executive
team. Robust history offering office
management, support staff
management, training, supervision
and event planning. Excellent
research, project support and
organizational abilities. Handles
strategic planning, operational and
administrative requirements.
Results-driven and hardworking
with skill and resilience to achieve
daily operational goals. Focused on
maximizing executive productivity
by providing exceptional service
and coordinating team activities.
Forward-thinking Executive
Assistant accomplished in aiding
company leaders with key
functions. Gifted at managing busy
schedules, organizing projects and
providing stellar administrative
support to executive team.
Analyzes, prioritizes and completes
tasks with professionalism and
sound judgment. Organized and
motivated employee eager to apply
time management and
organizational skills in various
environments. Hardworking
employee with customer service,
Cecilia B Falkner
EXPERIENCE
April 2020 - Current
Customer Service Representative Arise Port Saint Lucie, FL October 2022 - December 2022
Funeral Director's Assistant Susan king, owner/ Randy Weagley Stuart, FL
• Made outbound calls to obtain account information. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
•
• Answered inbound calls, chats and emails to facilitate customer service. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
•
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
•
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
•
Demonstrated excellent communication skills in resolving product and consumer complaints.
•
Used proven techniques to de-escalate angry customers during telephone interactions.
•
• Improved customer service wait times to mitigate complaints. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
•
Fielded customer complaints and queries, fast-tracking for problem resolution.
•
Upheld quality control policies and procedures to increase customer satisfaction.
•
Asked probing questions to determine service needs and accurately input information into electronic systems.
•
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
•
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
•
• Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
•
Answered customer inquiries and provided accurate information regarding products and services.
•
Provided excellent customer service to resolve customer complaints in a timely manner.
•
Gathered customer feedback through surveys and used the data to improve customer service.
•
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
•
Maintained detailed records of customer interactions, transactions and comments for future reference.
•
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
•
multitasking and time management
abilities. Devoted to giving every
customer a positive and
memorable experience.
Dependable team member with
strong customer service skills.
Contributes to smooth front-end
operations and goes beyond
requirements to handle customer
needs. Reliable, team-oriented,
and efficiently completes
assignments. Highly-motivated
employee with desire to take on
new challenges. Strong worth ethic,
adaptability and exceptional
interpersonal skills. Adept at
working effectively unsupervised
and quickly mastering new skills.
SKILLS
• EDRS Certified
• Salesforce CRM
• Professional
• Mail Management
• MSFT~word,excel, power point
• Goggle-Docs,Sheets,Drive,Slides
• Proper Phone Etiquette
• Social Media Knowledge
• Strong Problem Solver
Recordkeeping and
Documentation
•
• Correspondence and Memos
• Data Research and Compilation
• Document Filing and Retrieval
• Meeting Agenda Preparation
Calendar and Scheduling
Software
•
• Visitor Greeting
• Call Routing
• Records Management Databases
• Customer Service
• Data entry
• Event planning
• Inbound phone calls handling
• Staff scheduling procedure
High energy and organized with
background in the treatment.
Experience in everything from
•
Behavioral tech manager, Client
Care Coordinator and intake
coordinator.
•
• Product Knowledge
• Scheduling
• Paperwork Processing
September 2017 - September 2022
Executive Assistant Treatment Management Behavioral Health Processed 100 death certificates per month and maintained meticulous in-house records.
•
• Arranged floral offerings and lights around caskets. Communicated with funeral attendees to provide information and facilitate organized services.
•
Completed and filed all necessary legal documentation quickly and accurately.
•
• Assisted funeral director in coordination of services. Addressed all client questions and requests for information relating to funeral services and pricing.
•
• Prepared death certificates and drafted obituaries. Offered counseling and comfort to bereaved family members and friends.
•
• Prepared memorial materials, including service programs and signage.
• Completed legal documentation and signed death certificates. Scheduled funeral services, coordinated burials and arranged cremations.
•
• Oversaw filing of legal documents.
Obtained doctors' signatures on death certificate to complete insurance claim forms.
•
• Working under HIPPA to maintain a strict level of confidentiality Working with staff to order and maintain supplies for large company, including budgeting for each department
•
Work closely with IT and maintenance to keep up with maintaining office and facility equipment
•
• Make travel arrangements for clients and Executives as well.
• Made outbound calls to obtain account information. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
•
• Answered inbound calls, chats and emails to facilitate customer service. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
•
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
•
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
•
Demonstrated excellent communication skills in resolving product and consumer complaints.
•
Used proven techniques to de-escalate angry customers during telephone interactions.
•
• Improved customer service wait times to mitigate complaints. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
•
Fielded customer complaints and queries, fast-tracking for problem resolution.
•
Upheld quality control policies and procedures to increase customer satisfaction.
•
Assisted customers with making payments or establishing payment plans to bring accounts current.
•
Asked probing questions to determine service needs and accurately input information into electronic systems.
•
• Remained calm and professional in stressful circumstances and
• Appointment Scheduling
October 2015 - January 2019
Client Care Coordinator Treatment Weagley
May 2016 - March 2017
Intake Coordinator
January 2013 - January 2015
Behavioral Tech Manager Treasure Coast
effectively diffused tense situations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
•
• Developed strong customer relationships to encourage repeat business. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
•
Educated customers on special pricing opportunities and company offerings.
•
• Working with clients to help them finalize arrangements for traveling
• Legal paperwork
• Booked flights
• Worked with families
• Helped with FMLA
• Cobra paperwork
• Answered questions about facilities
• Coordination of benefits.
• Treatment Management
• Answer phones
• Consult with potential patient
• Collect insurance information
• Collect assessment
• Sale program.
• Recovery
• Created schedules
• Managed staff
• Organized events for clients
• AMA blocking
• Staff reports
• Managed clients money and help with shopping.
EDUCATION AND TRAINING
February 2001
High School Diploma
Indian River State College, Ft. Pierce, FL
Some College (No Degree)
College of Central Florida
still needs some credits to graduate
ACTIVITIES AND HONORS
I received Recognition and honor for being the top customer service representative for the quarter 2022
•
CERTIFICATIONS
• Certified customer Service, Home Depot] - 2022
Contact this candidate