Professional Summary

Experience

Contact

Skills

Hi, I'm Teresia A

Cartwright.

Committed Counselor possessing a broad range of experience in delivering comprehensive case management to young youth in public and private programs. Accomplished at fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Empathetic and caring counselor promoting optimum mental health by interacting with clients individually and in group settings. Successfully encourage clients to honestly express feelings and gain insight thoughts and relationships. Client advocate dedicated to coordinating required services and resolving issues that emerge during crises.

951-***-****

Teresiacartwright@hotm

ail.com

42081 3rd Street, Apt 216,

Temecula, California 925

90

Public relations

Administrative

Quality Administrative

support

Articulate, Recording

Fast, Workflow, Filing and

data archiving

Strong Customer Service

Skills

Mental health support

Learning disability

awareness

Case management

proficiency

Psychotropic medications

knowledge

Intervention planning

TEACHERS ASSISTANT / COUNSELOR Jul 2019 - Current

New Haven Youth & Family Services, Vista, Ca

Assess student assignments to check quality and completeness before submission for grading.

Support instructor with test administration, curriculum development and assignment grading.

Support student learning objectives through personalized and small group assistance.

Keep classrooms clean, neat and properly sanitized for student health and classroom efficiency.

Assist lead teacher with lesson plan creation and materials development.

Partner with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies. Use behavior modeling and specialized teaching techniques to share and reinforce social skills.

Oversee students in classroom and common areas to monitor, enforce rules and support lead teacher.

Attend training classes, parent conferences, and faculty meetings to stay up-to-date on student progress.

Communicate closely with other counselors to devise programs T

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Obsessive-compulsive

disorder proficiency

Personality Assessment

Inventory (PAID)

Knowledge of juvenile

justice system

Strong public speaker

Adept at conflict resolution

Advanced MS Office Suite

Relationship building

Travel coordination

Contract negotiations

Social skills teacher

Standards enforcement

Human resources support

Staff hiring and

recruitment

New hire orientation

HRIS management

Enforce personnel policies

Analytical thinking

Operations management

and activities based on developmental and academic levels. Use cognitive behavior therapy to assist youth in recognizing and redirecting poor habits.

Provide guidance and advice to help cultivate self-esteem and community involvement.

Supervise individuals in small group atmosphere to cultivate safety, independence and structure.

Write reports for family and caregivers, documenting progress, challenges and therapy milestones.

Encourage children to talk issues out with each other and without anger, which eased tense situations.

Supervise youth in engaging environment to promote security and safety for all ages.

Engage and interact with youth members, teaching sustainable habits and coping mechanisms.

Guide clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy

(DBT).· Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.

Provide emergency response in crisis situations to diffuse tensions and prevent violence.

Direct family-centered, strengths-based, culturally competent and individualized intakes and assessments.

Maintain caseload of more than 10 children in private schools and group home placements.

Work collaboratively with other mental health professionals to provide consistent care and minimize diversion.

HUMAN RESOURCES ADMINISTRATIVE ASSISTANT Jan 2014 - Dec 2018

Rancho Springs Medical Center, Murrieta, Ca

Provided daily administrative support to the Human Recourses Department by ensuring all documentation, files,

correspondence, and reports were disseminated as appropriate in compliance with departmental procedure and State Federal requirements.

Responsible for accurate and timely maintenance and tracking of Human Resources information in partnership with the HR Generalist, Recruiters, Leadership and payroll, when applicable, to ensure overall quality service was provided.

Recruitment Processing, Turnover Data with backup support to HR Generalist to include, but not limited to: New Hire, Benefit information, Orientation Scheduling, Badges/Security Access Cards, etc.

Developed self professionally in technical HR disciplines. Demonstrated knowledge of HR policies, procedures and best practices.

Maintained confidentiality if internal communications and information.

Demonstrated ability to refer customer concerns/issues to appropriate resource and or personnel.

Ensured a positives image of the department is presented and maintained.

Assisted staff and visitors with a high level of customer service excellence.

Maintained collaborative relationships with other departments and corporate Human Resources to facilitates and support quality services for the hospital.

Strong work knowledge and ability to articulate general Human Resources functions to all levels of the organization. Served as Recording Secretary for monthly department meetings.

Drafted agendas, schedules, meetings, manages meetings logistics and transcribes, formats, and distributes minutes. Assured action items are addressed and resolved.

Assisted with file audits to ensure regulatory compliance. Took initiative and collaborated with the team members to improve customer service by streamlining and expediting the on-boarding and HR process.

Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.

Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.

EDUCATION COORDINATOR / ADMINISTRATIVE ASSISTANT Oct 2013 - Dec 2016

Rancho Springs Medical Center, Murrieta, Ca

Provided administrative support to four RN Educators. Handled any and all projects and assignments delegated by Director and Educators.

Maintained Calendars.

Facilitated and coordinated New Employee and Clinical Orientation's.

Set-Up and Break Down of all Education classes and Community events.

Maintained the catering of all Educational Events. Ordered all supplies, books, educational material. Coordinated Red Cross Blood Drives.

Tracked attendance and licenses of attendees of Education Classes.

Created educational notebooks and packages for Education Classes.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Created and updated physical records and digital files to maintain current, accurate and compliant documentation. Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.

Kept reception area clean and neat to give visitors positive first impression.

Continually sought methods for improving daily operations, communications with clients, record keeping and data entry for increased efficiency.

Delivered top-notch administrative support to office staff, promoting excellence in office operations.

Liaised between clients and vendors and maintained effective lines of communication.

Transcribed and organized information to assist in preparing speeches and presentations.

Prepared and coordinated grant applications and grant-related activities to obtain funding for health education programs and related work.

INTERIM EXECUTIVE ASSISTANT Dec 2010 - Jan 2014

Rancho Springs Medical Center, Murrieta, Ca

Screened visitors and telephone calls for Senior Executives. Managed calendars in Outlook.

Scheduled and coordinated meetings.

Provided support to Executives by performing a wide variety of confidential clerical administrative duties.

Composed reports and meeting minutes based on information obtained in Committee and Board Meetings.

Provided in-services to hospital personnel.

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.

Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.

Helped coordinate efficient meetings by preparing agendas and arranging the catering.

Planned events, including dinner parties, casual gatherings, and large formal affairs, coordinating catering, floral arrangements, and logistics for guests

Organized travel arrangements to regional, national and international destinations.

Scheduled all business, personal, and weekend events. Saved clients thousands of dollars annually by reviewing expenses, identifying overcharges, and negotiating with vendors to secure lower rates.

CLERICAL COORDINATOR Feb 2004 - Oct 2010

Rancho Springs Medical Center, Murrieta, Ca

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.

Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Drafted professional memos, letters and marketing copy to support business objectives and growth.

Managed the master calendar and individual team schedules, smoothly balancing customer and workload demands.

Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff Education

members.· Delivered expert clerical support by efficiently handling wide range of routine and special requirements. Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.

Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records. Fostered operational efficiency and compliance with company policies through effective coordination of office activities. Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff. PHYSICAL THERAPY TECHNICIAN Jan 2001 - Jan 2004

PRN Health Services, Salinas, Ca

Scheduled appointments.

Processed Insurance authorizations.

Assisted therapist in patient care.

Front office work.

Inventoried supplies and ordered more for office and patient rooms.

Assisted with reception duties like scheduling patients and completing follow up calls.

Prepared patients to meet with physical therapists. Scheduled patient appointments to meet treatment

requirements and provide quality care.

Assisted 5 Physical Therapists to initiate different patient care plans in outpatient setting.

Followed all HIPAA rules and regulations regarding patient confidentiality.

Managed quality assurance program, including on-site evaluations, internal audits and customer surveys. Resolved conflicts and negotiated mutually beneficial agreements between parties.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

BACHELOR OF SCIENCE - CHRISTIAN COUNSELING

Mar 2018

Acts International University, San Diego, Ca

ASSOCIATE OF SCIENCE - LIBERAL ARTS / GENERAL STUDIES Jul 1987

University of Arkansas at Pine Bluff, Pine Bluff, Ar

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