Sales Consultant Customer Service

Kelly Mena

New Cars Sales Consultant - Major Chevrolet

Forest Hills, NY 11375

*************@*****.*** - 646-***-****

To obtain a position in a company where I can maximize my organizational skills in a challenging environment, thus achieving a high degree of work efficiency.

WORK EXPERIENCE

New Cars Sales Consultant

Major Chevrolet -

2018-01 - Present

Product knowledge

Extensive customer servie

Time Management

Collect Payments

Collect proper information for lease returns, buy out information etc

Set up of On star Services

Insurance setup

Set up of apple and android car play

Set up of bluetooth

Ensure proper paper work and invoices and attached to cars going and coming Assist doctors

Pr Medical P.C -

2017-07 - 2018-08

with interpretation/ translation

• In charge of writing SLU reports

• Time management

• Collect and send out payments from SLU evaluations

• Maintain high energy and communication with lawyers, medical personal and staff

sales

Koeppel- Nissan/ Ford/ Subaru/ Mazda- Northern Blvd - 2017-08 - 2018-01

August 2017- January 2018

• BDC

In charge of setting up appointments for new car and used car sales

Extensive customer service

Product and Price knowledge

• Service

In charge of making appointments for mechanics

Products knowledge and prices of servicing

Knowledge of time frame and job specifications for mechanic personal

In charge of checking for recalls and ensuring customer safety

Money handling

scanning invoices into each stores data base

Consolidating and closing RO invoices for both parts and mechanical servicing

Account balancing

Store Manager Garden City/ Middle Village

Wireless Verizon -

2016-10 - 2017-07

manager Garden City

Diamond Wireless Verizon -

2015-11 - 2016-10

Provide clients with proper knowledge of all plans, phone specifics and all other products for kids, on the go entertainment, car use and home

security.

• Proper knowledge and ability to sell Fios to guest (home cable, house phone service and home wifi)

• Maintain a clean and well stocked kiosk

• Answer emails and phone calls

• Maintain a proper cash flow at opening and closing of shifts

• Enforce rules and regulations while keeping an open eye at all times for scammers

• Maintain and enforce the Diamond experience. (Greeting and making sure all guest leave with the best satisfaction possible whether they

bought something or not)

Greeter

New York Hall of Science - Hall, NY -

2014-09 - 2015-11

• Meet, greet and orientate school groups and all groups coming into the museum

• extensive customer service

• Assist guest with memberships and other promotional questions

• In charge of maintaining my posts while selling access tickets and maintain a safe environment for all kids and guests

Assist fans

NY Mets Citi Field -

2014-04 - 2015-11

- Fan Assistance April 2014 - November 2015

• Extensive Customer service

• Coordinate with security and emts to aid fans needs.

• Assist fans with inquires regarding ticketing, current promotions, seat location and club access

Receptionist

LaGuardia Community College Aquatic Center -

2011-06 - 2015-11

• Meet and greet visitors.

• Monitor visitor access and issue temporary and permanent identification cards

• Assist customers with purchasing memberships and service packages.

• Prepare and distribute correspondence.

• Answer telephones and screen all calls; respond to the caller's inquires in an informed and

helpful manner.

• Support staff in assigned project based work

• Assist with new employee training including pool polices, and services. Gilman Ciocia Tax and Financial Planning - Receptionist

-

2011-01 - 2015-04

• Greet and assist customers.

• Answer all incoming calls and handle caller's inquiries

• Provide clerical support to Administrative Assistant

• Maintain the common filing system and file all correspondence

• Coordinate customer appointments

EDUCATION

Associate in Business Management and Administration Queensborough Community College

2010 - 2012

High School Diploma

Long Island City High School - Long Island City, NY 2006 - 2010

SKILLS

MAC, MS OFFICE, Child Development

ADDITIONAL INFORMATION

SKILLS

Ability to handle several situations at once with confidence. Knowledge of MS office, mac and the operation of standard office equipment. Fluent in Spanish.

Contact this candidate