Customer Service Deputy Manager
Resume:
A.V.THOMAS LEATHER ALLIED PRODUCT PVT LTD
CHENNAI (INDIA)
Position Held : MANAGER (STORES & PRODUCTION PLANING)
Complete store operational requirements by scheduling and assigning employees; following up on work results
Maintain store staff by recruiting, selecting, orienting and training employees
Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
Manage churn and achieve customer satisfaction for Store Management
Ensure infrastructure / store upkeep
Experience of retail store and customer relationship management
Revenue Target achievement and cost management
Inventory planning, vehicle route planning, vehicle scheduling, through put planning and storage planning
Able to handle all stores related Activities in the Unit.
TEJA INDUSTRIES 01.04.1997 to 20.01.2004
CHENNAI (INDIA)
Position Held : MANAGER (STORES & PRODUCTION PLANING)
Work with vendors and manufacturers to bring in effective marketing displays for the sales and store
Manage all controllable costs to keep operations profitable
Manage stock levels and make key decisions about stock control
Analyze stock a valibilaty for next production
Bar code creating as per customer needs
Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
Ensure standards for quality,customer service and health and safety are met respond to customer complaints and comments.
ALFA LEATHER PRODUCTS & CO 17.08.1995 to 15.03.1997
CHENNAI (INDIA)
Position Held : MANAGER (STORES )
Ensure and monitor of acquisition through store revenue
Organize special promotions,displays and events
Update production program with the materials analyzel
Achievement of production target at store level
Resolve store specific issue with in specific timeline
Manage stock control and reconcile with data storage system.
Liaise with client suppliers and transport companies.
Strategically manage stores in compliance with company policies and vision.
PRIMME EXPORTS 20.12.1991 to 01.07.1995
CHENNAI (INDIA)
Position Held : STORES INCHARGE
Overall care of staff and their well being
Presentation of store and advertising displays
Recruiting, performance management, and workplace scheduling
Product management, including ordering, receiving, price changes, handling damaged products, and returns
Team Development, facilitating staff learning training, and development
Problem solving, handling unusual circumstances
To understand the customer service principles
To handle problems and questions to customers
Basic Computer applications in stores management and materials control.
ONWARD TRADING & CO 13.03.1986 to 10.11.1991
CHENNAI (INDIA)
Position Held : STORE KEEPER
Maintain awareness of market trend in the retail industry
Costomer initiatives and monitoring what local competitors are doing
Initate changes to improve the business
Revising opening hours to ensure the store can compete effectively in the local market
Ensure availability of merchandise by maintaining inventories
Vendors developments for store revenue
Quality inpsection as custommer insteraction
Update production program with the materials analyzel
Work instruction issued to production depatment (PLS)
Up keep of materials and documents & record handling as per QA
EDUCATION SKILLS
SCHOOL: DON BOSCO HIGHER SECONDARY SCHOOL
SCHOOL LEWEL: 12th STANDARD
OPERATING SYSTEM: Windows NT/95/98/00/XP
PERSONAL DETAILS
Father’s Name : J.A.JOCKIN
Date of Birth : 24th May 1966
Marital Status : Married
State of Domicile : Tamil Nadu, India
Address for Communication : 18B,Kattabomman main street
Kodungaiyur, Chennai -600 118
Tamil Nadu, India
Contact no : +91-701*******
E-Mail Id : ad2zdz@r.postjobfree.com
Passport No : L 3498758
Expiry Date : 21:06:2023
Date :
Place : Chennai, India (J.A.JERALD)
Objective
To associate myself with a professionally managed organization that has potential for growth both organizational and personal development, and provides me ample scope to learn, improve and to urge a challenging position in an Enterprise.
Skill Highlights
Project management
Strong decision maker
Complex problem solver
Develop and maintain relationships with customers as well as vendors.
Ensure and monitor quality of acquisition through the store Revenue
prepare and send shipping documents to broker for customs clearance
Coordinate with forwarder and truckers for cargo pickup
Coordinate with warehouse for inventory control
Troubleshoot and resolve shipping problum.
Experience
GREEN GOODNESS ENTER PVT LTD 09.09.2019 to TILL DATE
CHENNAI (INDIA)
Position Held : SR.STORE MANAGER
Overall care of staff and their well being
Presentation of store and advertising displays
Recruiting, performance management, and workplace scheduling
Product management, including ordering, receiving, price changes, handling damaged products, and returns
Team Development, facilitating staff learning training, and development
Problem solving, handling unusual circumstances
To understand the customer service principles
To handle problems and questions to customers
Basic Computer applications in stores management and materials control.
RAK PORCELAIN LLC 15.07.2007 to 25.08.2019
RAS AL KHAIMA (UNITED ARAB EMIRATES)
Position Held : WAREHOUSE& SHIPPING INCHARGE
relationships, resolving customer issues.
Preapering bar code stickersStaff, train, evaluate and develop team members.
Ensure adherence to delivery standards, efficiencies and regulatory requirements.
Manages drivers’ delivery schedule and hours worked.
Communicate with customers to determine driver needs and schedules and notifies drivers of assignments, enters assignment data in computer database.
Coordinates drivers according to customer requests in compliance with Department of Transportation regulations and company rules.
Establish and maintain positive customer
Managing warehouse in compliance with company policies and vision.
Over seeing receiving, ware housing distribution and maintenance operations.
Setting up layout and ensure efficient space utilization.
Planning & Delivery of Consignments.
A.V.THOMAS LEATHER ALLIED PRODUCT PVT LTD
05.02.2004 to 20.06.2007
CHENNAI (INDIA)
Position Held : MANAGER (STORES & PRODUCTION PLANING)
Complete store operational requirements by scheduling and assigning employees; following up on work results
Maintain store staff by recruiting, selecting, orienting and training employees
Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
Manage churn and achieve customer satisfaction for Store Management
Ensure infrastructure / store upkeep
Experience of retail store and customer relationship management
Revenue Target achievement and cost management
Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
Ensure availability of merchandise and services by approving contracts; maintaining inventories
Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
Certifications
PHP Framework (certificate): Zend, Codeigniter, Symfony.
Programming Languages: JavaScript, HTML5, PHP OOP, CSS, SQL, MySQL.
Contact
Address
18B Kattabomman Main Street,
Kodungaiur,
Chennai - 6000118
Phone:
email Id :ad2zdz@r.postjobfree.com
ad2zdz@r.postjobfree.com
Languages
ENGLISH - Speak Read Write
HINDI - Speak
TAMIL - Speak Read Write
J.ANTHONY JERALD
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