VELMA HERNANDEZ

** ******* *** *** ***

Toms River, NJ 08753

732-***-****

ad2zdx@r.postjobfree.com

Employment

Care Coordinator

DaVita Integrated Kidney Care - Toms River, NJ

July 2023-Present

● Daily role is to be aware of new policies, check for updated departmental protocols in the Integrated Kidney Care divisions

● Examine all individual territories and each patient within for addition and deletions

● Update any primary or secondary staff changes for each patient

● Perform hourly inbox searches for RN and APN assigned tasks for the clinical care team

● Execute assigned tasks promptly and relay updates to the care team as it occurs

● Schedule meetings with assigned patients during hemodialysis treatment to document verified, corrected or deleted demographics

● Assess information and begin clinical escalation process to RN or APN as required based on set circumstances

● End of day complete documentation of mandatory patient contact goals

● Initiate and complete any necessary specialist appointments searches

● Maintain accurate consent, policy, procedure and HIPAA forms as required to EHR.

● Research and forward to clinical staff each patient's insurance coverage for DME, PT and referrals for additional services as the incidence occurs

Family Support Partner

Ocean County Family Support Organization - Toms River, NJ June 2021- July 2023

● Review new family enrollment information uploads every morning to prepare for possible assignment

● Update and or discuss pertinent information for new and existing family enrollments with Executive Director, Family Support Supervisor, or Care Manager for continuity of care

● Maintain telephone, electronic or in-person contact with the family caregivers to ensure requested or required resource, information or guidance is being received

● Frequently reassess resources and services provided by the Family Support Partner to better suit the needs of the family and the youth's challenges (when applicable)

● Assist the caregivers to understand and participate in school pieces (IEP, 504, HIB, SPAN referrals)

● The Family Support Partner daily documents all information from all sources, correspondence, direct and supportive collateral contacts and travel time in Performcare Cyber System and meets or exceeds required monthly contact hours Life Skills Instructor

Rapha Inc- TomsRiver, NJ

February 2021- June 2021

● Assist clients with ADL's, social interaction, craft projects.

● Medication aide that assisted clients with prescription medications at specified times in accordance with guidelines

● Provide support for all personal care

● Maintained residents living areas as required

Certified Medical Assistant (CMA)

PAONESSA COLON & RECTAL SURGERY - Brielle, NJ

May 2020 to December 2020

● Front Desk, checking in and out, scheduling appointments for new and existing patients. Retrieved medical records, lab results, and procedure reports prior to scheduled appointments.

● Scheduled, explained and confirmed surgical procedure specifics with patients, hospitals and surgical centers.

● Insurance verification for active plan membership, eligibility, deductible balances and copays.

● Initiated medical procedure and pharmacy prior authorizations with insurance companies

● Medial assistant (per diem) Patient vitals, Medication review, Guided patients through preparation for in office procedures.

● Data entry via Carecloud EMR

Certified Medical Assistant (CMA)

RWJ-BARNABAS HEALTH MEDICAL GROUP - Lakewood, NJ

January 2017 to October 2019

● Pt intake, vitals, appointment scheduling, chart updates, answering multi-line phones, preparing forms for signatures,

● Completing assigned tasks via EHR (Cerner and PowerChart) administering and billing for injections, office supplies, chart abstractions, Collecting co-pays

● Verifying insurance eligibility, referrals, DME, procedure and prescription prior authorizations Certified Medical Assistant/Phlebotomist

Certified Medical Assistant/Phlebotomist

SHORE MEDICAL SPECIALISTS - Lakewood, NJ

August 2012 to July 2016

● Front desk duties such as patient check in, verify current active referrals as needed, assist new patients woth new patient forms,patient check out, advise patients of any specific instructions and return appointments

● Insurance verifications, collecting and processing copays on outstanding existing balance payments.

● Scheduling and performing 12-lead ECG, seasonal injections,PT/INR checks, scheduled phlebotomy or at the physician's request, scheduled or unscheduled blood pressure checks.

● Medical Assistant responsibilities include but limited patient vitals, documenting chief complaint and symptoms, medication review, retrieving all pertinent medical reports, suture removal. ]wound and bandage care as ordered by the physician, applying dressings wound care as directed by the physician, generate new referrals for continued care with specialists.

Education

Ocean County Technical Vocational School, Toms River, NJ- Phlebotomy (2023) Star Career Academy, Brick, NJ- Medical Assisting/Phlebotomy (2009-2010) Manchester Twp HS, Manchester NJ - Business Studies (1981-1985) Certifications and licenses

Nationally Certified Medical Assistant-Active

EHR

CARECLOUD, CERNER

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