Criminal Justice High School
Resume:
ERICA S. GONZALEZ SOTO
**** ******* ** *** ***● Irving, Texas 75062
682-***-**** ● **********@*****.***
Core Competencies
Bilingual- Judgment and Decision Making - Active Learning - Learning Strategies EDUCATION & ACADEMIC EXPERIENCE
High School - Jack E. Singley Academy, Irving - June 2010 Associate of Arts - Cedar Valley College, Lancaster, Texas - December 2013 Associate of Science, Criminal Justice - Cedar Valley College, Lancaster, Texas - December 2013 Bachelor of Arts, Criminal Justice - Sam Houston State University, Huntsville, Texas – May 2018 Telecommunicator Operator License-TCOLE June 18,2020-present Certificate, Criminal Justice - Cedar Valley College, Lancaster - December 2013 PROFESSIONAL EXPERIENCE
City of Everman February 2022 – December 2023
Everman, Texas
911 Dispatcher
● Answer 911 calls
● Assist with public request in person or phone during emergencies
● The only bilingual dispatcher in the department
● Verify warrants
● Dispatch police officers
Snelling/Headstart May 2022 – February 2023
Farmers Branch, Texas
Teachers assistant
● Help children follow instructions
● Take care of children
● Engage in activities with children
City of Sansom Park January 2020-January 2022
Sansom Park, Texas
911 Dispatcher
● Answer 911 calls
● Assist with public request in person or phone
● The only bilingual dispatcher in the department
● Verify warrants
● Dispatch police or EMS/Fire
Men’s Wearhouse
Irving, Texas September 2018-January 2020
Assistant manager
● Assist customers and measure them
● Marketing
● Manage employees
Amazon
Fort Worth, Texas June 2017- November 2017
Warehouse Associate
● Count inventory and update into the system.
● Move up to 50 Lbs. of work for other associates.
● Different types of work to fill in for other associates. CSRA July 2014 – September 2016
Fort Worth, Texas
Customer Service Advocate
● Recommend and provide advice on a wide variety of products and services.
● Answer telephones to provide information and receive orders.
● Greet customers and discuss the type, quality and quantity of merchandise sought for rental. America Transfer Inc. June 2013 - August 2013
Irving, Texas
Teller
● Count money and audit money drawers.
● Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.
● Exchange money and make change for customers.
● Work in and monitor an assigned area.
● Maintain cage security according to rules.
● Obtain customers' signatures on receipts.
ERICA S. GONZALEZ SOTO
VOLUNTEER WORK
● Irving Police Department- Family Advocacy Center Intern 08/2009-05/2010
Police ride out
05/2010
Police ride out
07/2014
Police Ride out
02/2020
Police Ride out
08/2020
Police Ride out
8/2021
● Austin Middle School Mentor
07/2006-12/2008
● Irving Soccer Association
Team manager/Assistant coach
08/2015- 12/2018
● Irving YMCA
Basketball head Coach
01/2019-2/2019
● Irving Police Department Citizen Police Academy
Student
02/19-5/19
• Lively Elementary PTA
02/19-6/19
• Hanes Elementary PTO
10/2022-Present
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