ERICA S. GONZALEZ SOTO

**** ******* ** *** ***● Irving, Texas 75062

682-***-**** ● ad2zdb@r.postjobfree.com

Core Competencies

Bilingual- Judgment and Decision Making - Active Learning - Learning Strategies EDUCATION & ACADEMIC EXPERIENCE

High School - Jack E. Singley Academy, Irving - June 2010 Associate of Arts - Cedar Valley College, Lancaster, Texas - December 2013 Associate of Science, Criminal Justice - Cedar Valley College, Lancaster, Texas - December 2013 Bachelor of Arts, Criminal Justice - Sam Houston State University, Huntsville, Texas – May 2018 Telecommunicator Operator License-TCOLE June 18,2020-present Certificate, Criminal Justice - Cedar Valley College, Lancaster - December 2013 PROFESSIONAL EXPERIENCE

City of Everman February 2022 – December 2023

Everman, Texas

911 Dispatcher

● Answer 911 calls

● Assist with public request in person or phone during emergencies

● The only bilingual dispatcher in the department

● Verify warrants

● Dispatch police officers

Snelling/Headstart May 2022 – February 2023

Farmers Branch, Texas

Teachers assistant

● Help children follow instructions

● Take care of children

● Engage in activities with children

City of Sansom Park January 2020-January 2022

Sansom Park, Texas

911 Dispatcher

● Answer 911 calls

● Assist with public request in person or phone

● The only bilingual dispatcher in the department

● Verify warrants

● Dispatch police or EMS/Fire

Men’s Wearhouse

Irving, Texas September 2018-January 2020

Assistant manager

● Assist customers and measure them

● Marketing

● Manage employees

Amazon

Fort Worth, Texas June 2017- November 2017

Warehouse Associate

● Count inventory and update into the system.

● Move up to 50 Lbs. of work for other associates.

● Different types of work to fill in for other associates. CSRA July 2014 – September 2016

Fort Worth, Texas

Customer Service Advocate

● Recommend and provide advice on a wide variety of products and services.

● Answer telephones to provide information and receive orders.

● Greet customers and discuss the type, quality and quantity of merchandise sought for rental. America Transfer Inc. June 2013 - August 2013

Irving, Texas

Teller

● Count money and audit money drawers.

● Keep accurate records of monetary exchanges, authorization forms, and transaction reconciliations.

● Exchange money and make change for customers.

● Work in and monitor an assigned area.

● Maintain cage security according to rules.

● Obtain customers' signatures on receipts.

ERICA S. GONZALEZ SOTO

VOLUNTEER WORK

● Irving Police Department- Family Advocacy Center Intern 08/2009-05/2010

Police ride out

05/2010

Police ride out

07/2014

Police Ride out

02/2020

Police Ride out

08/2020

Police Ride out

8/2021

● Austin Middle School Mentor

07/2006-12/2008

● Irving Soccer Association

Team manager/Assistant coach

08/2015- 12/2018

● Irving YMCA

Basketball head Coach

01/2019-2/2019

● Irving Police Department Citizen Police Academy

Student

02/19-5/19

• Lively Elementary PTA

02/19-6/19

• Hanes Elementary PTO

10/2022-Present

Contact this candidate