Objectives

To obtain a full time position that will utilize my skills, abilities and allow me to grow.. Education

****-**** ************* ** **** Collision Repair & Auto Collision Paint and Refinishing, Cypress College

• Industrial Arts Award - Welding

Experience

November 2023 - Present Customer Service Representative The Hartford Insurance Remote

Intake, Inquiries and Handle Claims

Using Genesis, workday and AWS systems daily as well as outlook, Teams and Google September 2012 - September 2023 Admin Assistant/Backlog Support Promoted to Sales Support Analyst

Automatic Data Processing (ADP 5355 Orangethorpe Ave., La Palma, CA 90623 Change to Remote March 2020

Admin Assistant/Backlog Support

Scheduling events, meetings and On-Site Visits

Maintained and kept agents current with their licensing needs

Prepared cold call lists for agents/sales representatives

Performed data entry, faxing, filing and other administrative needs for each of the teams

as a Notary for legal documentation and records

Purchased and kept kitchen stocked with snacks, as well as ordered supplies for the cabinet Sales Support Analyst

James E. Peterson

714-***-****

1246 N. Ritter Ave, Indianapolis, IN 46219

ad2zbl@r.postjobfree.com

2

James E. Peterson

Same as above in addition to:

Carefully review and audit sales orders as presented by the multiple teams performing Workers Compensation sales throughout the US.

Work as backup for health and benefits administration when needed

Compile, distribute and maintain daily financial sales for each team and distribute to managers and tam leaders

January 2010 - February 2011 Operations Specialist Amega Worldwide, Inc. 16160 Scientific Way, Irvine, CA 92868

Kept daily logs of quality control for Canadian Orders

Processed customer orders daily

Performed data entry, faxing, filing of record retention for Shipping & Receiving Department

Follow up with order until it was shipped

April 2007 - February 2010 Customer Service/Endorsement Processor

Western United/AAA Northern California Irvine, CA 92868

Evaluated and approved insurance risks

Processed routine and complex insurance inquiries and transactions including underwriting.

Log kept of all communications in a brief, informative format into the underwriting automated system

Processed payments

Accomplished an average of 90% accuracy goals on all endorsements February 2002 - April 2007 Customer Service/Claims Researcher/VSP Specialist

Best Life Health Insurance 2505 McCabe Way, Irvine, CA, 92614

Initially hired in as mail room support and was promoted to customer service call center after a year.

After several compliment calls additional duties were assigned including backing up the PBX Operator, and handling all VSP applications and calls

Assisted members with their customer service needs such as newly enrolled packets, id cards, and informed them where to send claims

Skills

• Microsoft Office – WebEx, Outlook, Excel, Word

• Accounts Receivable/Payable, Process Payments

• Familiar with AWS, Insureon (internal), AS400, QBMS (internal)

• Detail Oriented

3

James E. Peterson

• Filing

• Typing (45+ wpm)

• PBX 15 Lines

• Business Math

• Inbound Call Center

• Mail room

• Letters of Recommendation upon request

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