Customer Service Representative

MICHELLE M. MERSHON

**** ******* ******, ****** *******, CA 95621, 916-***-****, *.*********@*****.*********:***********@*******.***

OBJECTIVE

Seeking a position in customer service

PROFESSIONAL PROFILE

HOME GOODS 05/20015-03/2023

Customer service representative

Help customers purchase and or return items, applying discounts with rewards coupons, tax exempt sales, split tenders, manual check entry .voiding items, canceling transactions, creating gift receipts for selected items, and modifying tax for items returned from differing counties.

Assisted customers with loading or unloading large items

Assist in unpacking products and placing items in correct departments

Handle phone inquires

FLORAL SUPPLY SYNDICATE, Sacramento CA 10/2009-01/2010

Customer service, handled phone/walk in orders, packaged orders for delivery

Loaded/unloaded orders, cash handling

ACT 1 PERSONNEL SERVICES, Sacramento CA 12/2008-10/2009

Administrator/Secretary (Temporary Position)

Corporate office of Easter Seals, Bickmore Risk Services, Stock Well Harris and Widom, Wachovia Securities and Environcon.

UNIVERSITY UNION Sac State University, Sacramento, CA

Administrator/Secretary 02/2008 – 08/2008

Processed payroll/attendance and vacation records

Printed daily time sheets for each departments, and distributed them to the correct department

Created Purchase Orders using Quick Books and tracked all P.O. numbers

Organized Director’s schedule and coordinated schedule with others

JUVIN INVESTMENTS,

Roseville, CA. 08/2006 – 11/2007

Customer Service Representative/Administrative Assistant

Acted as a loan consultant and problem solver for customers in a fast-paced- environment.

Worked regularly to build key relationships with new and existing customers

Worked effectively in a team environment with the organization for maximum efficiency.

Daily involvement with banks, lenders, and inside sales team to coordinate loan processes.

Prospected and presented features and benefits of loan programs to potential customers

TREE CARE, INC. Rancho Cordova, CA

Office Manager 02/2003 – 12/2005

Receptionist 12/1998 – 02/2003

Hired, trained, motivated, and supported various office members.

Scheduled weekly office meetings to discuss concerns, productivity issues and to promote efficient team work.

Sold value-added products to customers.

VOLUNTEER HISTORY

Caregiver

Medication administration, wound care, direct patient care, transport back and forth to appointments and activities

EDUCATION

Kaplan College, Sacramento, CA

Medical Assistant Diploma Program

San Juan School for Adults, Carmichael, CA

Computer Skills/Medical Terminology, 2012

ACQUIRED KILLS

Vitals

CPR Certified

Medical Terminology

Answer multi line phones

Typing

Data Entry

Scheduling Appointments

Charting/Filing

Injections

Venipuncture

ICD-9/CPT

HIPAA/OSHA

Snellen/Audiometer

Positioning/Draping

UA’s/EKG

Wound Care

Microsoft Office Programs

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