Administrative Assistant Order Entry

Sara Johnson

*******.**@*****.***

831-***-****

Work Experience

Administrative Assistant

Montage Health - Monterey, CA

September 2023 to October 2023

Part time

Admin Asst to a Head Buyer for HIT Dept.

Asset tagging for hospital equipment in numerous departments. Prepared equipment for shipping. Responded to emails and scanned documents

Order entry. Shipping labels.

Programs I worked with: Cireson, MicrosoftTeams, excel. Purchasing/Order Entry/Admin

Sierra Instruments/Tasi

April 2016 to March 2021

• Provided admin support to Engineering Dept

• Entered in Purchase orders via domestic/International

• Knowledge of MFG-Pro, Windows 7 & 10,Epicor

• Effectively entered daily customer orders into Epicor, the ERP system

• Ensured accuracy of orders and on-time shipping per customer requirements

• Resolved discrepancies and customer issues that occurred in the shipping or invoicing processes

• Provided status updates and reports related to orders

• Performed multiple line order entries and answered high volume of customer emails promptly

• Maintained a calm, positive and solution- oriented attitude towards all customer interactions

• Prioritized tasks and efficiently communicate with Director of Global Sales, Regional Sales Managers, Sales Representatives and customers

• Ability to work well under pressure, prioritized and meet deadlines efficiently

• Monitored stock levels and identify purchasing needs

• Researched potential vendors

• Tracked orders and ensure timely delivery

• Updated internal databases with order details (dates, vendors, quantities, discounts)

• Conducted market research to identify pricing trends

• Evaluated offers from vendors and negotiate better prices

• Prepared cost analyses

• Maintained updated records of invoices and contracts

• Followed up with suppliers, as needed, to confirm or change orders

• Liaison between the warehouse staff to ensure all products arrive in good condition Call Center/Military/Medical

Dept of Defense DMDC

April 2012 to March 2016

• Managed a high call volume call center for incoming andoutbound customer calls.

• Answered a constant flow of customer calls with up to 125 callsin queue per minute.

• Addressed and resolved customer complaints professionally.

• Defused customer situations calmly and courteously.

• Accurately documented, researched and resolved customerissues

• Used Government Systems daily, Service Desk, BST, DODperson search, Rapids.

• Resolved issues with several Govt agencies: Deers, DSC,Milconnect, Ebenefits, Shipping/Receiving

UPS Store - Monterey, CA

August 2011 to April 2012

• Provided Customer Service

• Answered incoming calls

• Assisted customers with their needs

• Handled money

• Processed returns

• Scheduled and confirmed appointments

• Responsible for shipping & receiving packages domestic andinternational

• Took passport photos

• Sorted and distributed incoming and outgoing mail VA.gov - JPAS

Education

Heald Business College Monterey Peninsula College

Skills

• Experienced with Medical terminology and Emergency Medical Treatment

• policies and procedures. Computer literate exceedinglyproficient with various popular software applications, contracts,purchase orders.

• Knowledgeable of Oracle/Peoplesoft,MFG PRO

• Customer service, versatility and proven organizational skills.

• Experienced in records maintenance, research and analytical skills.

• Microsoft Word

• Excel

• Power point

• Outlook

• Windows 7

• XP

• AlphaCom- MFG

• POS/CMS

• QAT

• BST.

• Order Entry

• Databases

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