Dahryl Hicks

West Melbourne, FL ad2z8w@r.postjobfree.com 321-***-****

Professional Summary

Seasoned operations leader with 10+ years of experience spearheading high-performing distribution centers. Proven track record of optimizing workflows, maximizing efficiency, and fostering collaborative teams to achieve consistent revenue and productivity gains.

Areas of Expertise

Excellent Customer Service

Electronic Logging Devices

Packaging and Shipping Procedures

Warehouse Management

Problem Solver

Route Planning

Safety Regulations

Effective Communication

Mechanical Repairs

Detail Oriented

Distribution Operations

Delivery/ Chauffeur Experience

Career Highlights

Performance Standards: Enhanced team performance by 25%, driving a 15% reduction in error rates and 10% increase in throughputs.

Safety and Efficiency: Cultivated a culture of safety and excellence, maintaining a zero-accident record for 4+ years and consistently exceeding customer satisfaction benchmarks.

Problem Solving Techniques: Possess strong problem-solving skills and proficiency in leading lean initiatives and technology implementations.

Professional Experience

Handyman Business, Hicks Enterprise, Melbourne, FL August 2012- Present

Experienced Handyman with construction industries knowledge.10+ years tackling a wide range of home repairs with efficiency, expertise, and commitment to customer satisfaction.

Expanded the growth of handyman business over 10+ years while managing a team of contractors. Streamlined scheduling and resource allocation, achieving a 95% on-time project completion rate, and boosting revenue by 40% in the past 3 years.

Reduced inventory carrying costs by 15% and eliminated stock-outs for critical materials through optimized inventory management by implementing a new system and decreasing errors by 30%.

Possess in-depth knowledge of construction experience in carpentry, plumbing, electrical repair, and maintenance. Successfully completed 50+ projects, averaging a 98% customer satisfaction rating. Proven ability to handle complex tasks and solve unexpected problems creatively.

Maintained a safe work environment for myself and staff members through rigorous safety protocols and mandatory training. Achieved 100% compliance with all applicable building codes and regulations, ensuring project legality and safety.

Independent Contractor, In/On Cable Co, Orlando, FL/ Jaguar Technology Inc, Cocoa, FL December 2006- July 2012

Building lasting relationships and exceeding expectations through installing and troubleshooting cable, internet, and phone.

Successfully completed 1,500+ installations and repairs across cable, fiber optic, and satellite platforms for 3 major cable companies. Achieved a 98% accuracy rate on all installations and minimized customer wait times by 15% through optimized scheduling.

Maintained efficient supply chains for 7 job sites across 3 companies, achieving a 97% on-time delivery rate for essential equipment and materials while reducing overall inventory costs by 10% through route planning.

Led a team of 3 independent cable contractors, increasing overall installation productivity by 25% through optimized scheduling and workflow management.

Professional Experience Continued

Implemented a standardized troubleshooting protocol and resolved 80% of technical issues on the first visit.

Appliance Service Technician, GE Appliance Division, Melbourne, FL January 2004 – December 2006

Conduct in-home appliance repairs and provide excellent consumer experience to protect, repair, and replace appliances.

Resolved 80% of customer service disputes on the first visit through effective diagnostics and repair techniques.

Successfully installed and delivered 40+ appliances including major units such as refrigerators, wall ovens, dishwashers, microwaves, vent hood washers, and more across diverse settings including brand new homes, apartment complexes, and hotels.

Optimized appliance delivery and haul-away routes for maximum efficiency, reducing travel time by 35% and saving money in operational costs.

Maintained inventory accuracy for 10+ different appliance types and resolved numerous complex appliance malfunctions through accurate diagnosis and skilled repair.

Shipping and Receiving Manager, Fastcorp Inc., Morristown, NJ June 1994 – July 2003

Oversee the logistics of goods and supplies, verify and handle all ingoing and outgoing packages assigned to warehouse.

Implemented lean warehouse optimization strategies, reducing inbound/outbound shipment processing times by 20% leading to an increase in customer satisfaction and 5% increase in repeat orders.

Led a 6-person team, achieving a 94% accuracy in shipment processing through comprehensive training and performance tracking. Increased team morale by 15% through effective communication and collaborative problem-solving.

Managed confidential document shredding process, ensuring 100% adherence to data security regulations. Developed and implemented safety protocols, resulting in zero reportable accidents for 3 consecutive years.

Championed diverse responsibilities, from managing daily operations and coordinating with carriers to resolving customer inquiries and handling ad hoc projects.

Additional Training & Certificates

CDL Class B, New Jersey Motor vehicle, NJ 1988

Voice over IP, Cable TV Installation, Home and Commercial Internet, Jones NCTI, Ohio 2007

Appliance Installation, Ralph’s Transfer Company, FL 2004

Technical Proficiencies

Microsoft Suite Applications Commercial Vehicle Driving Forklift Operation Warehouse Management Inventory Database Safety Regulations Shipment Documentation Customer Orders Process Optimization Inspection Reports

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