Shift Leader Credit Card

LR Lociana Rogers

Durham, NC ***** 984-***-**** *******.*******@*****.***

PROFESSIONAL

SUMMARY

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

SKILLS Quality Inspections

Interpersonal Relations

Rewards Programs

Task Monitoring

Account Management

Negotiation and Conflict

Resolution

Individual and Team Goals

Role Modeling

Performance Tracking and

Evaluations

Cash Handling

WORK HISTORY SHIFT LEADER 06/2023 to CURRENT

Taco Bell 2101 NC 54 Durham, NC 27713

Trained new employees and delegated daily tasks and responsibilities. Completed cash and credit card transactions accurately using POS software.

Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly. Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

SHIFT MANAGER 03/2023 to 04/2023

Popeyes 4818 Apex Hwy, Durham, NC 27713

Trained and mentored new employees to maximize team performance. Kept employees operating productively and working on task to meet business and customer needs.

SALES ASSOCIATE 04/2018 to 01/2020

Claires 6702 Fayetteville Rd #286 Durham, NC 27713 Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

CASHIER 04/2017 to 10/2017

Harris Teeter 1125 NC-54 Durham, NC 27707

Greeted customers entering store and responded promptly to customer needs.

Built relationships with customers to encourage repeat business. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Welcomed customers and helped determine their needs. Assisted customers with returns, refunds and resolving transaction issues. Addressed customer needs and made product recommendations to increase sales.

EDUCATION Hillside High School, Durham, NC 08/2020

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