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Customer Service Human Resources

Location:
Las Vegas, NV
Posted:
January 22, 2024

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JAY BARCELON

702-***-****

ad2z8k@r.postjobfree.com

Seeking a position in sales and management. Dynamic and resourceful previous business owner offering excellent interpersonal communication skills, superior customer service, and inspiring trust while building relationships. Have a strong entrepreneurial spirit and will to excel in the marketplace. Have the experience needed to succeed and the ability to adapt to the ever-changing circumstances in business. Possess the resourcefulness to overcome obstacles that all industries are confronted with. EXPERIENCE

1993-2019

OWNER, JSI

LAS VEGAS, NEVADA

Owner of JSI services, a Las Vegas based company working in the real estate and property management industry focusing on residential construction, remodeling and remediation.

With over 25 years of experience in all types of construction from ground up to complete remodels service the needs of owners and management in bringing their properties to sale and move in ready condition.

Experience in enhancing the experience of the end user achieving the success of JSI business goals and mission.

Managed the sales and development of JSI as a start-up company to nearly $1,000,000 of annual revenue. Growing and delivering in profit margins for more than 15 years.

Developed a strong presence in the industry through skillful relationship development with contractors, vendors and customers.

Managed dozens of employees, contractors, sub-contractors and vendors simultaneously

managed company accounts payable and accounts receivable, human resources, monthly statements, insurance and contracts.

2018-2019

CHRISTOPHER HOMES

LAS VEGAS, NEVADA

• Assisted in all facets of new high-end construction of residential homes from framing to final punch lists.

• Hard surface manager (countertops, floors, and showers).

• Customer service expert: developed relationships with new owners, established a strong rapport and assisted with all questions and concerns achieving a high satisfaction level.

• Warranty manager: addressed all warranty items as needed.

• Team player: served as a liaison between Christopher Homes, contractors and Page 2 of 2

subcontractors, and customers. Handled everything from digging up main sewer lines, acting a superintendent, flipping rentals for sale, oversaw emergency calls and remodeling projects.

EDUCATION

1987

ASSOCIATE DEGREE, METROPOLITAN STATE COLLEGE OF DENVER Multiple certifications in disaster restoration to include water damage, fire and smoke, structural drying, mold remediation, tile and stone, upholstery, textile color and repair, and dyeing. Senior Flooring Inspector, OHSA 30.

SKILLS

Strong sales and management

Project management

Computer skills

Remodel sales

Construction experience

Disaster recovery

Budget development

Cost control

Inventory and purchasing

Regulatory compliance

Insurance/risk management

Organizational skills

Customer services

Cost, margin and pricing optimization

Tenant improvement

Multi-family renovations

Remediation

Communication skills

Equipment maintenance and management

Contracts and agreements

Human resources

Workman’s compensation

Real estate

Property management

ACTIVITIES

Construction Experience: Concrete, plumbing, framing, roofing, electrical, HVAC, drywall and finish, paint, cabinets, countertops, hard surfaces (tile and granite), custom glass and showers, doors and windows, flooring (carpet, vinyl, tile, hardwood), landscaping, fixtures and hardware (plumbing and doors), warranty services, maintenance.

Sales: Strong ability to engage new and existing customers in a courteous and friendly manner without pressure. Have overseen the completion of over 600,000 projects in Las Vegas since 1994 ranging from carpet cleaning, minor repairs and maintenance, drywall and paint to major fire and flood remediation from ground up construction.

Service: Ability to serve numerous customer accounts while providing exceptional service.



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