GLENN

ONG

SECARRO

W O R K E X P E R I E N C E

S O F T W A R E P R O F I C I E N C I E S

C O N T A C T

E D U C A T I O N

Salesforce Zendesk SAP QAD Google

Apps Zoom Notion Trello Canva

Midjourney ChatGPT ASANA CapCut

AirTable MailChimp Klavio ClickFunnels

S P A N I S H / P O R T U G E S E B I L I N G U A L R E P ad2z8a@r.postjobfree.com

0915 -426 -9989

0920-496 -9989

446 Gomez St., Fortune village 7

Barangay Parada, Valenzuela

City, MM

Aptos Europe Spanish Tech Support

Concentrix Philippines Jan. 24, 2022 - Jul. 15, 2023

• Primark Stores Tech Support – Spanish / English

• WHSmith Stores Tech Support – Spanish / English

• New Balance Europe Tech Support – Spanish / English Tech Servicing Support for all store registers and other software/hardware servicing concerns on a daily basis.

• Unversities Certification Test Tech support – Spanish / English

• Licensure / Certification Tech Support – Spanish / English

• US Government Testing Tech Support – Spanish / English Tech Servicing Support handling individual test takers' concerns about their computer before scheduled examination. BS Electronics and Communications

Engineering

Mapua Institute of Technology

Payless Shoesource, USA Spanish B2B/CSR Support

Cognizant Inc. May 15, 2018 - Jun 2, 2020

• Ecommerce Customer Service – Spanish / English

• Store Support Service – Spanish / English

Payless Store Servicing Support which handles store associates servicing and customer servicing

PSI Testing USA Spanish Tech Support

RJ Globus Solutions Jun 30, 2020 - Jan 2, 2022

W O R K E X P E R I E N C E W O R K E X P E R I E N C E HOPPER / Boston, USA Spanish Air Travel Support

Interglobe Technologies Ltd. Dec 1, 2017 to May 15, 2018 Verizon Telematics, US Spanish Tech Support

Transcosmos Inc. Aug 14. 2017 – Nov 26, 2017

• Customer Servicing & Support – Spanish / English Handles customer inquiries for device frequently asked questions and real time technical problems over the phone. Assists subscribers on hard resetting the device when needed. Westlake Financial USA Spanish Collections

Nowcom Phils. Inc. Dec 5, 2016 to April 28, 2017

• Car Loans Servicing - Spanish / Portuguese

Handles customer servicing on loan concerns and also current payments over the phone. Assists in processing car title request for DMV registration and also sending lien release documents to clear credit report status of loan as “paid off”. Cartrawler Inc., Ireland PROJECT BASIS Spanish support Teleperformance, Inc May 2, 2016 - Sept 28, 2016

• Car Rental Support - Spanish / Portuguese

Handles customer bookings for real time confirmation over the phone. Live email quotations are sent upon customer request. GE Capital Retail Bank Inc. Phils. Spanish / English GE CREDIT CARDS – Apr 2013 – June 2014

• UNIVERSAL FRAUD SPECIALIST Spanish / English

Handles all fraud routed calls for all card holders of the 300+ credit card brands of GE Capital. Firmly resolves card restrictions and card applications for cardholders. PURPLE COMMUNICATIONS /IP RELAY Spanish

Stellar Global Solutions Inc. Apr 2010 - Dec 2012

• IP RELAY OPERATOR Spanish

SVS CERIDIAN GIFT CARDS Spanish Support

West Contact Services Jan 2009 to Feb 2010

• Ceridian Gift Cards Support Spanish / English

North America CUSTOMER SUPPORT

Teligence International, Spanish Customer Support

Telus International, Inc. 2006 - 2008

• Browser Based Monitoring Associate Spanish

- Quality Analyst / Auditor

SunPower Inc., USA Spanish Europe Support

SunPower Philippines, Inc. 2004 - 2006

• Components Dealers Sales Support Spanish

ALL EUROPE SALES

Popular Club, USA Spanish Members Support

E TELECARE Global Solutions, Inc. 2002 - 2004

• Financial Advisor Spanish

CHASE MANHATTAN CREDIT CARDS English Sales

APAC Customer Services, Phils 2000 - 2002

• Credit Card Applications Rep English

Ocwen Business Solutions USA Spanish Collections

Ocwen Business Solutions Feb. 9, 2015 - March 15, 2016

• Customer Care & Collections – Spanish / English

Handles all Real Estate mortgage inquiries regarding documentations from Mortgage Origination to Mortgage servicing.

Philips / Latin America Spanish Account Receivables INFOSYS BPO PHILS June 2014 – January 2015

• SENIOR PROCESS EXECUTIVE Spanish

ARGENTINA (ORDER TO CASH PROCESS)

MEXICO (ORDER TO CASH PROCESS)

In charge of all Ligthing cash applications into SAP database and reporting to Financial Operations every Month end basis.

• Airline Travel Adjustments Support – Spanish / English

• Online Booking Customer Support – Spanish / English

• Customer Chat Support – Spanish / English

• Customer Email Support – Spanish / English

Multi Engagement Support handling all customer travel booking concerns for their paid tickets.

Contact this candidate