Quality Assurance Management
Resume:
Jason Sands
Pensacola Fl
**************@*****.***
Summary of Skills
• 25 years of Quality Management.
• 9 years of Management.
• 18 years Kaizen Leader.
• Troubleshooting expert at component level.
• Excellent verbal and written communicator with customers and departmental liaison.
• Proven problem-solving ability.
• Oversee and direct process quality audits and internal audits of the Quality Management System.
• Ability to provide proactive leadership and demonstrate commitment to quality standards/processes.
• Technical ability to review, understand, and interpret documentation, drawings and specifications in accordance with military standards and customer requirements.
• AS9100D / ISO 9001 certified Internal Auditor.
• Experience with RCCA, CAR, RMA, MRB, ASL, 8D, 6S, IPC-A-610, J-STD-001.
• Experience in defense and aerospace manufacturing standards and requirements Excellent communication skills (both verbal and written).
• Professional attitude and appearance toward customer and co-workers.
• Able to multitask and manage multiple projects at one time.
• Knowledge of business systems including ERP and Microsoft Office.
• Experienced and comfortable facilitating audits with customers and registrars.
• Seasoned leader in Root Cause Analysis and Corrective Actions (RCCA). PROFESSIONAL EXPERIENCE
Quality Systems Manager, Mercury Mission Systems 01/2022- 01/2024
• Managing staff of 8 in the Quality Control and Quality Assurance division and maintaining AS9100 / ISO 9001 compliances and certifications.
• Oversee training matrix and training of employees.
• Correct and improve processes to reduce internal and external nonconformance.
• Provide support to in-house sales representatives to support current business and acquisition of new business, proposals, and contract review.
• Participate in the planning and implementation of management team’s improvement initiatives.
• Identify and oversee the requirement and acquisition of inspection equipment.
• Collaborate with software engineering, electrical engineering and mechanical engineering on design & develop of new product.
• Issue internal corrective actions for improvement opportunities on projects, including customer complaints.
• Enhance customer relations by providing purchasing, manufacturing, engineering, with technical support.
• Responsible for managing receiving, in-process, and final inspection technicians and quality engineers.
• Coordinate with engineering and manufacturing on resolving external and internal corrective actions.
• Maintain Quality Management System, Quality Manual, and procedures.
• Lead the quality system team to ensure the quality system processes are up to date to regulatory requirements, are appropriate for the organization, and provide support to product quality.
• Responsible for the implementation and maintenance of the Quality System.
• Oversee and administer the QMS tools across the enterprise in collaboration with vendors ensuring system Continuity.
• Accountable for all activities required by the business to report metrics aimed at the continuous improvement of quality processes, systems, and practices.
• Promote and champion activities and initiatives aimed at improving the organization’s quality culture.
• Collaborate effectively with the organization by providing quality system relevant analysis to aid in process improvements and product quality.
• Responsible for internal and external audits and overall enterprise audit readiness.
• Reviews documentation related to internal and external manufacturing processes to ensure quality products are delivered to the customer.
• Supports cross functional teams that review quality data on yields, rework, scrap, and non-conformance aging.
• Analyze and resolve process issues varying from basic to very complex.
• Lead corrective action meetings, identifies trends, assists in problem resolution, and ensures responsible parties meet commitments.
• Lead a team that actively participates on Material Review Boards and Failure Review Boards which includes dispositioning non- conforming hardware, identifying hardware containment requirements, identifying appropriate root cause and corrective action is taken to prevent recurrence.
• Lead QEs who perform assessments and audits on processes and procedures to ensure compliance to specifications, engineering drawings, procedures and ISO-9001 / AS9100.
• Evaluate the design assurance activities and implementation of production process methodology to prevent impacts to production velocity and quality.
• Interfaces with customers, suppliers, and program personnel on quality related issues.
• Utilizes lean initiatives to reduce waste and maintain continuous improvement.
• Makes the final decision on acceptability of product.
• Interface with all areas of the organization to ensure metrics, trending, tracking, and KPIs are reported on time and escalated as appropriate based on established internal and external requirements.
• Analyze data from statistical process (SPC) control charts from the manufacturing areas.
• Analyze scrap and issue cause and corrective actions as needed.
• Issue and coordinate corrective actions (5 why), 8D methodology.
• Mange Approved Supplier List and Supplier Quality management.
• Assist engineering in process change notifications (PCN) and coordinate with customers for product quality issues.
• Preparation and review of AS9102 First Article Inspection Reports.
• Material Review Board analyze non-conforming material and issue corrective actions as needed.
• Manage/oversee gage calibration and maintenance. Quality Manager, Avalex Technologies 08/2021-01/2022
• Manage a staff of 7.
• Interface with Supplier Representatives to communicate issues related to supplier defects.
• Conduct root cause analysis on product quality issues, identify trends, and communicate with other functional departments for resolution.
• Develop, establish and optimize quality inspection methods, test methods, and product specifications.
• Participate in corrective and preventive actions, change control process, risk assessments, and customer complaint resolution.
• Participate or lead in change control activities to include risk analysis (Failure Mode Effects Analysis), Qualification Protocols, and review or Draft Qualifications reports or other studies.
• Plan and conduct Test Method audits; provide recommendations for retraining and/or methods improvement where necessary.
• Conduct trend analysis on historical data to identify process improvement opportunities.
• Provide on-floor support for analysis of process and product nonconformance and recommend corrective and preventive actions, where necessary.
• Support product and process validation activities.
• Plan, schedule, direct, and evaluate studies to decrease test variation due to operator, test methods, and equipment.
• Provide recommendations for improving the quality of products, processes, and information systems.
• Maintain product specifications and process targets as they apply to the statistical process control system.
• Prepare regulatory responses / complete questionnaires on product specific enquiries related to product manufactured by media sites for Customer Services, Product Management or site Quality.
• Familiar with common electronics laboratory instruments and common mechanical inspection tools.
• Knowledge of statistics, trend analysis and metrology.
• Exceptional communication skills, Ability to interact with all areas, team player. Quality Engineer, Avalex Technologies 03/2018- 8/2021
● Read and interpret documents such as engineering drawings and procedures, quality procedures and work instructions, test procedures, design documentation, Configuration Management documentation, operating and maintenance instructions, etc.
● Lead contact with customer on any significant quality events. Quality Assurance point of contact for customers on large government programs.
● Partners with manufacturing, engineering, and suppliers to ensure that requirements are met and correctly documented.
● Ensuring compliance with company policies, practices, procedures and work rules to support and maintain AS9100D compliant Quality Management System.
● Generates performance metrics for programs to track and monitor product/process Quality through the various product life cycle stages
(i.e., supplier, assembly, test and field performance).
● Provides corrective action, trend analysis, and failure documentation for products and processes.
● Lead Material Review Board (MRB) and Root Cause Corrective Actions (RCCA) for assigned programs.
● Preparation and review of AS9102 First Article Inspection Reports (FAIR).
● Lead the Quality Engineering, Quality Inspection and Continuous Improvement functions.
● Drive the quality system process development activities in accordance with AS9100, ISO9001.
● Monitor incoming material quality and work with suppliers to improve as-received quality levels.
● Drive timely root cause analysis and implementation of preventive corrective actions for quality issues.
● Review quality document changes (e.g., ECNs, Procedures, work instructions).
● Drive effective qualification of product and process changes to ensure a high level of quality.
● Manage Internal Audit program, Approve Supplier / Vendor List, Manage Key Process Indicators (KPI). Quality Engineer, Fort Walton Machining 02/2017 – 01/2018
● Prepare Corrective Action Report, Create Corrective Action Plan, Root Cause Corrective Action document preparation, Return Material Authorization.
● Conduct Quality Clinics to establish root cause of component defects.
● ISO 19001 / AS9100 Internal Audit of Quality Management Systems, Perform Audit-Pre and Post Activities, Interviewing and Gathering evidence for audit completion.
● Maintained internal corrective action system, verify effectiveness of Corrective Actions.
● Maintain Quality Records and Documents.
● Develop and Coordinate training for QMS, CAR, and ISO 19001 / AS9100D audits.
● Ensuring compliance with company policies, practices, procedures and work rules to support and maintain AS9100D compliant Quality Management System.
● Point of contact with customers on quality events.
● Tracking and resolving all customer complaints and completion of 8D for each issue.
● Environmental Health and Safety committee member.
● Devise and establish company’s quality procedures, standards and specifications.
● Review customer requirements and making sure they are met.
● Implementing company quality controls and policies.
● Interacted with customers and suppliers on quality issues plus resolution of any problems within process and final product acceptance.
● Responsible for conducting and supervising internal audits.
● Researching and reviewing customer feedback and using it to inform quality processes and decisions.
● Monitoring the ongoing performance and outputs of Quality Management process.
● Direct teams across the business to ensure quality frameworks are implemented.
● Provide updates to senior managers and directors around quality issues.
● Lead AS9100D, NADCAP, Internal audits, Corrective Action Teams.
● Worked with suppliers on reducing non-conformances.
● Preparation and review of AS9102 First Article Inspection Reports. Quality Engineer, Denso Manufacturing 03/1998 – 10/2016
● Troubleshooting of parts to ensure customer satisfaction, testing durability of parts, teamwork to prevent non-conformance of company standards.
● Established Key Process Indicators and implemented preventive and corrective actions to eliminate the root causes of poor quality and delivery problems.
● Creating presentations in PowerPoint for continuous company improvements.
● Created SOP's and training guides for projects involving multi-departmental coordination.
● Taught QA/QC and Production teams proactive "Production Quality Control" concepts and specifics, designing and implementing the complete system.
● Read and interpret blueprint drawings.
● Compiled all technical data of non-conformances.
● Carried out and documented first piece in process and final inspection, determined and reported non-conformances.
● Maintained quality records and documents.
● Verified compliance to customer drawings specs and additional requirements.
● Preparing and maintenance of department data in Excel and Access, generating documents in Word.
● Leader of Kaizen Team of 15 employees.
● Coordinated Training of new Team Members.
General Manager, The Master’s Touch Wholesale 1997 – 1998
● Commanded training, payroll, productivity, and scheduling for crew of 20 employees.
● Recruited and negotiated contracts with suppliers, created positive customer bases with buyers.
● Accounts payable, general accounting and bookkeeping.
● Collect accounts receivable payments and take action as necessary with past due balances, identifying and reconciling disputed amounts, creating debit and credit memos and generally improving cash flow.
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Assistant General Manager, Pepsi Corporation 1992 – 1997
● Controlled staffing, training, payroll, productivity, sales forecasting, and schedule planning for a crew of 40.
● Profit and Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate action.
● Accounts payable and accounts receivable.
EDUCATION
● Affiliate Broker Licensing; Professional School of Realty Knoxville, TN
● Majoring in Management; Pellissippi State Community College Knoxville, TN
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