Chareese Dionne Hayes

Los Angeles, California

310-***-**** • ad2z83@r.postjobfree.com,

https://www.linkedin.com/in/chareese-hayes-mba-mpm-9b54661/

Technical Program/Project Manager/Scrum Master/PMP

Multifaceted technical management career with a 20+-year history of problem solving, innovation and success

Experienced Technical Program and Project Manager with a robust background spanning over two decades in leading multifaceted teams across complex technical landscapes. Eager to apply extensive knowledge in Agile methodologies, SAFe, and IT/OT technologies to a new role. Seeking a position to spearhead the planning, direction, and implementation of intricate technology systems while ensuring compliance, strategic leadership, and innovative advancements within a remote work setup, with the flexibility to collaborate on-site as required.

Professional Experience

Program Manager – Consultant

Disneyland Resorts - Network and Technology · June 2023 – Present, California, United States

Currently oversee team operations, ensuring consistent delivery of high-quality products within established timelines.

Leveraged expertise in SAAs, reliability, and capacity to identify improvement opportunities and successfully implemented performance optimization strategies, minimizing downtime and enhancing overall team efficiency.

Led and coordinated technical projects involving cross-functional teams, managing project schedules, identifying and mitigating risks, and maintaining transparent communication with stakeholders.

Applied project management methodologies such as Agile, Scrum, and Waterfall throughout all project phases, ensuring successful project outcomes.

Effectively collaborated with diverse cross-functional teams, including engineering, product management, design, and operations, to achieve common goals.

Staff Technical Program Manager

GitHub · August 2021 – June 2023, California, United States

Staff Technical Program Manager – Github Codespaces

Oversaw all aspects of the team's operations and ensured delivery of high-quality products on schedule.

Leveraged expertise in SAAs, reliability, and capacity to identify opportunities for improvement and implemented strategies to optimize performance and minimize downtime.

Led and coordinated technical projects across cross-functional teams at GitHub, managed project schedules, identified and mitigated risks, and communicated project status to stakeholders.

Defined and implemented best practices and processes for managing projects, improving project efficiency, and increasing delivery success rates.

Worked closely with engineering, product management, and other teams to define project requirements and drove the successful delivery of multiple projects simultaneously.

Possessed expertise in project management methodologies such as Agile, Scrum, Waterfall, and had experience in leading and participating in all phases of the project life cycle.

Demonstrated the ability to work effectively with cross-functional teams, including engineering, product management, design, and operations.

Utilized strong leadership skills with the ability to motivate and manage teams, both on-site and remote, to achieve project objectives and deadlines.

Transformed product features into engaging stories, facilitating a deeper understanding of user needs.

Proficient in creating mockups to visualize and communicate design concepts effectively.

Expertise in identifying and addressing technical dependencies to streamline project development.

Managed team backlog, ensuring a smooth workflow and prioritizing tasks according to Product Management and Engineering leadership directives.

Effectively managed and mitigated project risks, ensuring efficient execution of tasks and meeting project goals.

Communicated effectively, negotiated, problem-solved, and possessed analytical skills with a track record of delivering complex and high-impact projects.

Had experience in the software development and technology industry, with a deep understanding of technical and engineering concepts.

Sr. Project Manager - Medicare - (Insight Global)

Kaiser Permanente · Contract Kaiser Permanente · May 2021 - Aug 2021 · 4 months, California, United States

Program Manager/Scrum Master perform as the facilitator and coach for agile project teams.

Collaborated with cross-functional teams, stakeholders, and sponsors across multiple geographies within the global product development community.

Managed projects within the theme park division, collaborating with cross-functional teams to ensure successful delivery of technology solutions for park operations and guest experience enhancements.

Documented and planned activities for Medicare Annual Enrollment Period (AEP) 2021-2022

Acted as a servant leader, including agile coaching and mentoring, and established a continuous plan of action to improve the team’s success towards commitments and goals

Worked with product owners and other stakeholders to ensure team alignment with commitments to the businesses and sync points with other teams

Accountable for escalating and resolving program issues to stakeholders, managing resource constraints, timing challenges, and syncing dependencies across teams

Managed changing priorities and addressed issues quickly and professionally.

Provided team status reports highlighting accomplishments, plans, and issues across all assigned teams.

Managed software release activities and documentation, including coordination with all applicable stakeholders

Communicated and managed significant changes to planning objectives, schedule, and product configuration to internal and external stakeholders

Presented formal presentation of program status.

Established and reviewed key team metrics including resourcing, performance trends planning cadence.

Southern California Edison, Digital & Process Transformation, Rosemead, California

Scrum Master – Consultant – 1/2021 – 4/2021

Scrum Master perform as the facilitator and coach for agile project teams.

Manage multiple scrum teams throughout the software development lifecycle.

Scrum Master of software development cross-functional teams, comprising of onsite / offsite engineers, QA, a product manager, an engineering manager, and design resource.

Manage web and mobile releases across several web teams by tracking fix versions in Jira and working with technical leads for deployments.

Collaborate with Product, Design, Engineering, and various partners to prioritize and coordinate development efforts to deliver on schedule.

Coach, facilitate and maintain a steady and beneficial Agile process methodologies for the teams, driving process and transparency.

Communicate with the business around the team’s velocity and projects health.

Transformed product features into actionable stories, created compelling mockups, and meticulously identified and addressed technical dependencies to streamline project development.

Diligently managed team backlog, dependencies, and potential risks, aligning priorities with guidance from Product Management and Engineering leadership for optimized project execution.

Prepare and lead project plans, documentation, risk mitigation and resource management as needed for cross-team initiatives and large projects/programs.

Resolve urgent issues and remove impediments for the team.

NBC Universal, Technology & Engineering Parks & Resorts Universal City, California

IT Project Manager – Consultant – 8/2019 – 8/2020

Project Manager/ Leader tracking performance throughout the software development life cycle for Agile, Waterfall and Hybrid projects.

Successfully managed and executed a diverse portfolio of projects, encompassing Agile, Waterfall, and Hybrid methodologies, spanning the entire software development life cycle.

Ensured meticulous adherence to project requirements, overseeing design reviews, and maintaining strict control over budgets, timelines, and priorities.

Spearheaded projects within the theme park division, fostering collaboration among cross-functional teams to guarantee the seamless delivery of technology solutions, optimizing park operations, and enhancing the guest experience.

Directed both internal and external resources, closely monitored development efforts, and proactively reported project status, efficiently addressing and escalating issues when necessary.

Fostered collaborative relationships with Technology teams, business partners, and vendors to strategically plan, organize, secure, and manage project resources.

Conducted thorough research and analysis to document project tasks, including the development of work breakdown structures, meticulous budget tracking, risk analysis, and effective issue resolution.

Prepared and delivered comprehensive roadmaps to align team members and senior management with project goals and timelines.

Operated strategically, aligning projects with organizational objectives, advising senior management, and leveraging influence to facilitate crucial decisions.

Cultivated and harnessed cross-functional relationships and external partnerships to drive the successful execution of project initiatives.

Managed cross-functional teams with finesse, expertly facilitating meetings, developing streamlined processes, and coordinating precise release schedules.

Applied in-depth analysis to define and refine business processes, generating essential project artifacts and comprehensive business process models.

Proficiently converted product features into actionable stories, created mockups, and identified technical dependencies to enhance project planning and execution.

Meticulously managed team backlogs, dependencies, and potential risks, ensuring alignment with priorities driven by Product Management and Engineering leadership.

AIG Global Benefits Network, Woodland Hills, California

IT Project Manager II – 12/2017 – 8/2019

Coordinated, managed, and controlled multiple simultaneous projects, consistently achieving objectives, and maintaining unwavering dedication to client support. Successfully collaborated with vendors and fellow technologists.

Engaged with and provided critical support to various work streams, overseeing plan maintenance, status reporting, issue and risk management, milestone tracking, and critical path analysis. Demonstrated expertise in cross-functional communications.

Ensured the seamless integration of in-scope projects, making necessary adjustments to project deliverables, scope, and timelines in alignment with the overall strategy.

Offered guidance to the diverse work streams and skillfully structured and developed project plans, collaborating closely with relevant functional and business area stakeholders.

Led large-scale projects from initial design through to implementation, fostering collaboration among technology teams, business partners, and vendors. Acted as the conduit for change management updates to pertinent governance committees, as well as internal and external stakeholders. Performed essential project and program administrative functions.

Cultivated and maintained relationships, establishing trust within multiple working teams, each with competing priorities. Actively contributed to issue resolution and adeptly managed programs across cross-functional teams, developing streamlined processes and coordinating precise release schedules.

Developed, prepared, and delivered roadmaps to maintain alignment among team members and management regarding project goals and timelines.

Operated in a dynamic environment, providing guidance and support to the team in achieving their goals and milestones. Managed cohesive teams that encompassed onshore and offshore resources while serving as the Scrum Master.

Assumed the role of Release Manager for all major releases, meticulously documenting the release process, coordinating release tasks across teams, and overseeing the entire Go-Live process and post-deployment validation.

Proficiently converted product features into actionable stories, created mockups, and effectively identified technical dependencies to enhance project planning and execution.

Managed team backlogs, dependencies, and potential risks, always ensuring alignment with priorities driven by Product Management and Engineering leadership.

University of pHoenix, Los Angeles, California Gardena & Greater Los Angeles Area

Adjunct Professor - Information Systems and Technology & Campus Faculty Assessment Liaison Application 10/2014 – 04/2021

Part-time Facilitator Information Technology and Business courses. Assess student learning and act as a liaison - faculty and management.

Adjunct Professor University of Phoenix, College of Information Systems and Technology (IS&T)

Developed and maintained course syllabi for Information Technology, Business, Marketing, and Operations courses.

Delivered high-quality instruction and actively engaged students in the learning process.

Designed effective teaching materials to enhance the overall learning experience.

Mentored and provided academic support to help students achieve their educational goals.

Evaluated assignments, projects, and examinations, offering constructive feedback for improvement.

Kept curriculum up-to-date with industry trends and advancements.

Faculty Assessment Liaison University of Phoenix, College of Information Systems and Technology (IS&T)

Led the implementation of Programmatic Student Learning Outcome (PSLO), General Education (GE), and University Learning Goals (ULG) assessment initiatives.

Collaborated with College/School Assessment Dean(s) and the Office of Assessment (OA) to execute effective assessment strategies.

Provided leadership and guidance to foster effective assessment practices within the College/School.

Facilitated substantive campus discussions and conducted faculty training sessions on student learning assessment and its connection to teaching and learning.

Authored Campus Action Plans, Annual Programmatic Assessment Reports, and Close the Loop reports.

Conducted norming and calibration sessions for faculty, ensuring consistency in grading using signature assignment rubrics.

Actively participated in the College Assessment Committee, contributing to key assessment-related decisions and strategies.

Disseminated crucial information from the OA and College/School to the Campus community.

Served as a Subject Matter Expert (SME) on assessment-related matters.

Ensured strict compliance with the University's assessment guidelines and objectives.

Kaiser Permanente, Pasadena, California

Data Warehouse Technical Lead/Project Leader – Pharmacy Application, 5/2010 – 12/2017

Successfully managed and delivered 10 major releases for the pharmacy data warehouse.

Coordinated, managed and controlled multiple simultaneous projects, successfully achieving objectives, maintaining a powerful focus on client support, and demonstrating the ability to work seamlessly with vendors and other technologists.

Managed 16 offshore and 5 onshore resources for the Data Warehouse track of the Outpatient Pharmacy a highly variable, virtual, and matrixed environment.

Prepare and present roadmaps to keep team and management aligned on goals and timelines

Managed project timelines, resources and budgets an entire release including reporting project status to all management levels. Worked with every stakeholder on diverse topics.

Lead Scrum meetings, performed as the scrum master.

Technical Proficiencies

Databases:

Oracle Enterprise Manager, SQL Developer

Productivity Tools:

Microsoft Office Suite – Including MS Project, Microsoft Visio, Microsoft Teams, Jira/Confluence, Google Suite, Atlassian toolset (Jira and Confluence), SharePoint, Rally Dev, Drop Box, Cloud Technologies, Smart Sheets, SAP Reporting, MicroStrategy, Azure DevOps, SAAS

Problem Solving Tools:

Miro, Figjam, Octane ALM, Quality Center, Quick Test Professional, Visio, SQA Suite, Team Foundation Server, Info Path, Toad for Oracle, Github Project

Education and Credentials

Doctorates Business Administration, DBA Leadership - Walden University, Minneapolis MN

Master’s in project management, MPM - Keller Graduate School, Sherman Oaks, CA

Master’s in business administration, MBA Informational Technology - Kaplan University, Miami, FL

Bachelor of Science in Business Administration - California State University, Los Angeles, CA

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