Anthony Chiaramonte

ad2z7y@r.postjobfree.com

347-***-****)

Desktop and deployment engineer with experience supporting C-level executives and participating/leading office relocations.

Technical skills include Windows 10,11 Windows 7, MS Office, Active Directory, SCCM, and Macintosh support.

WORK EXPERIENCE:

ICL Inc, NY,NY (Contract)

AD & AZURE Administration

Sr. Desktop engineer/support Jun2022-Mar 2023

L1-3 Support, SCCM PATCHING & UPDATES

Windows 10 Hardware refresh and deployment of Win10 images to desktop & laptops devices MS365 2019 W/APPS Support& Administration, OneNote, OneDrive, SharePoint, MS Teams.

Remote Access Support using various utilities, SCCM, Dameware, LME123, WINDOWS

LEAD ON PROJECTS: IMAGING & DEPLOYMENTS

BUILD NEW LENOVO DEKSTOPS, THIN CLIENTS & LAPTOPS

WORK WITH NETWORKING AND INFRASTUCTURE TEAMS ON PROJECTS WIRELESS ACCESS POINTS) DAILY HELPDESK AND PHONE SUPPORT

ITSM /SERVICE NOW TICKETING SYSTEM

MENTOR NEW HIRE TECHS

SERVICE NOW TICKETING SYSTEM, CLOSING AT LEAT 5-10 CALLS A DAY DAY TO DAY END USER SUPPORT TO ALL MEDICAL PERSONAL

COMPLETE SUPPORT FOR BROOKLYN OFFICE, ONLY TECH ONSITE FROM SERVER TO PRINTER ISSUES

HELP DESK PHONE SUPPORT RESOLVING REMOTE ACCESS ISSUES,VPN & APPLICATION ISSUES

The Sanders Law Firm (Contract) Mar-May 2022

Sr, IT Specialist

OVERALL SITE SUPPORT

L1-3 Support of Post deployment of Win10 PCs

MS365 2016 W/APPS Support, OneNote, OneDrive, SharePoint, MS Teams.

INFRASTRUCTURE, SERVER SUPPORT & VENDOR LIASON Onsite Desktop Support Lead

DAILY HELPDESK AND PHONE SUPPORT

SERVICE NOW TICKETING SYSTEM, CLOSING AT LEAST 5-10 CALLS A DAY DAY TO DAY END USER SUPPORT TO ALL PARALEGALS

Scotiabank (Contract)

December 2020 – MAR-2022

Windows 10 Migration Engineer/SME/Support/Trade floor support

• Windows 10 Hardware refresh and deployment of Win10 images to desktop & laptops devices.

• Upgrade roughly 1500 end users including C-level executive.• Build new HP Thin Clients and Lenovo laptops through pixie boot.

• Service Now Ticketing

• Migrate data and install applications.

• Provide pre- and post-migration support while remaining in constant communication with client and end users.

• Trade floor support hardware and leading market applications: Bloomberg, Thomson Reuters, TradeWeb, Fidessa, Bluematrix. Eikon, Market Intelligence, CanDeal

• Led multiple lines of business to rationalize Windows 7 applications, test in Windows 10 and Office 365 to prepare for new physical and virtual PCs and new Windows 10 Operating System. 34k devices in program scope. Contributed to overall Deployment process.

Created dashboards to summarize scope and progress. Using, CA PPM, MS Project

Morgan Stanley (Contract) July 2018 –August 2020

Lead WIN10 Migration Engineer/SME/Trade Floor Migration/Support

• Liaise with Business Unit leaders and Project Managers.

• Train and Mentor Techs new to project.

• Global Migration & Support of 160,000 units.

• Worked in the Remote Tech Support Team during COVID19.

• 10,000+ service tickets in 6-month period including Citrix, Excel and Windows 10 Issues.

• Build and Test Desktop Gold Images (Win10 v1803).

• Trade floor support hardware and leading market applications: Bloomberg, Thomson Reuters, TradeWeb

• Build new HP Thin Clients and Lenovo Laptops through iBuild Application.

• Trade floor support hardware and leading market applications: Bloomberg, Thomson Reuters, TradeWeb

• Deployment of Win10 images to Desktop & Laptops devices, through SCCM

• O365 2016 W/APPS Support, OneNote, OneDrive, SharePoint, MS Teams.

• Application Remediation and push through SCCM.

• USMT Capture and Restore from/to PCs.

• L3 Support of Post deployment of Win10 PCs.

• Administration of total migration through DashWorks (Juriba).

• Support of front-end Lan Infrastructure (IDF Rooms).

• Supervise team of 10, L3 Win10 SMEs.

• Service Now Ticketing

• Daily support of Windows 10 Desktops.

• Interview new technicians to assist with hires.

• Mobile Device configuration and support.

• Mac Support.

Technologies: SCCM 2007/2012 Application Deployment, USMT, Active directory, Juriba (Migration Mgt) SDM (client application profile),WDS, IBuild

Guardian Life Insurance Co September 2014 - March 2018

Lead Senior Desktop Technician/Project Coordinator NYC

• Onsite Desktop Support Lead.

• Windows 10 Migration/Laptop Refresh Deployment Lead.

• Post deployment support/desktop support.

• Active Directory: User, GP and OU Administration.

• Trade floor support hardware and leading market applications: Bloomberg, Thomson Reuters, TradeWeb

• Executive Support: C-Level end users.

• O365 2013, 2016 W/ APPS SUPPORT, One Drive, Yammer.

• Team lead for the migration of 1500 users from onsite to a remote workforce solution located around the country including configuring laptops and deploying to remote locations.

• ITAM Manager (Asset Manager)

• SCCM: Building Images &Win PE bootable media.

• Lotus Notes to MS Outlook migration.

• Citrix, VDI Support.

• Mobile Device Support ( iPhone, Android, iPad).

• Infrastructure Support (IDF Room, cabling).

Morgan Stanley (Contract) August 2013 - September 2014

BU Lead/Migration SME (Global Windows 7 Deployment) NYC

• Administered, Built and Configured Major Business Units.

• This included Traders, Developers, and Finance builds for 62,000 new PCs globally.

• Day 1 Windows 7 support, application remediation, and data recovery.

Technologies: SCCM 2007/2012 Application Deployment, USMT, Active directory, Juriba (Migration Management) SDM (client application profile), WDS.

Ross Stores March 2013 - August 2013

Lead Build and Deployment Technician

• 1500 new PC and laptop Windows 7 / Office 10 Migration.

• Lead 4-member deployment team for project.

Technologies:

Win7, SCCM, DELL, WIN PE & PIXEE BOOT TYPES. MS Products

Forest Research

Mitsui & Co USA

Win7/Office2010/Outlook Migrations

Win7/Office/Outlook 2010 Upgrades (Lead)

January - February 2013

November - December 2012

Emblem Health

Win 7/Office/Outlook 2010 Migrations

September - October 2012

Readers Digest

Win 7/Office 2010 Migration PC`s, Mac OS 10.7x (Lead)

June - August 2012

NBC Universal

CVS

Win7/Office2010 Migrations

Win 7/Office 2010 Upgrades and Migrations

April - May 2012

January - February 2012

Responsibilities:

• Upgrade and Deploy new Laptops and PC`s to Windows 7 operating system w/Office 2010.

• Using MDT, Win PE, USMT& WDS. Altiris and ZENworks.

• Mac OS 10.7.4 with iMac, MacBook Pro and Mac Pro Tower workstations.

• Partitioning/Formatting of Hard Drives, installations of OS Images, Migration of all Data.

• Profiles to network via VB script, Disk copy and/or Target drive transfer using Firewire.

• Ran Q&A process to complete upgrades and reinstall PDA`s.

• Tested all for functionality.

• Desktop Support was a major component of all the above projects.

• Total of 1000+ PCs completed for 5 projects.

• Post Deployment Support & updates for Lotus Notes 8x and MS Outlook 2010.

Ernst & Young, LLP January 1995 - April 2011

Sr. Technology Specialist NYC

• IT Support for CEO and Executive level Management for 5+ years.

• Support Executive level Tax Law Department.

• Excellent communication skills and ability to work with high level management.

• Supported multiple Windows environments for over 7000 users at E&Y World HQ`s.

• WIN95-98, Win NT4, Win 2000, WIN XP, Vista, Win7, 2003 & 2008 Server and Desktop OS.

• Upgraded NT4 & Active Directory Services.

• Administration of Active Directory Services, OU`s, Groups and Users.

• Group Policy (GPO`s) creation and admin.

• Setup of new Child Domain Controllers and Role Servers.

• Rollout of scripted Laptop and Desktop imaging for platform and Hardware Migrations.

• Windows95-98/Win2k. Win2k/Windows XP, Win Vista/Win 7, over 15000+ deployments over 15-year period.

• Microsoft Office rollouts included Office 97-2010 and Lotus Notes 4-8.5.

• Deployment of new images using WDS, SCCM, MDT, USMT 3,0/4.0 and Win PE, ZENworks, Altiris & Symantec Ghost .

• Strong Knowledge of TCP/IP, DNS, WNS and Internetworking Technology.

• Setup, Installation & Admin of IP Printing Infrastructure, DHCP and Static.

• Senior Desktop lead Technician for Team projects.

• Extensive hardware repair of all brands of PC/laptops.

• Administration of daily service call tickets Remedy, Support Magic.

• Blackberry configuration and maintenance.

• Certified new hire trainer for the firm teaching the firm’s technology.

• Setup of Remote site engagements.

• Webcast initiation and support.

• Tape backup administration.

• Lotus Notes 4x, 5x 6x and 8x installation and support.

• Administration of Fast tax software system and connectivity.

• Project Management of Network (local office).

• HP Certified LaserJet Printers repair.

• Dell, Lenovo, HP certified pc repair.

• Various Desktop and Remote technologies.

• Rotate on firm’s Helpdesk shift.

• Primary Tech for Ernst & Young, LLP Tax Technologies.

• Go-Systems tax administration.

EDUCATION:

Azure AD TRAINING W/MS365

Microsoft Modern Desktop Administrator W/Azure/AutoPilot Sept 2022

MECM 2019 TRAINING Mar 2022

Apple ACMT 2015: Yosemite Certified April 2016

HP Service Technician Certification April 2015

SCCM Training 2007 August 2013

Macintosh OS 10.7.4 Deployment & Support Training June 2012

Microsoft MDT 2010 w/ WAIK Training August 2010

Windows MCITP Server 2008 Training January 2009

Windows 7 Deployment, Configuration & Troubleshooting March 2009

Certificate, Novell 5x CNE Training May 2000oPilot

Ernst &Young, LLP, New York, NY

Certificate, Win 2000 Professional and Server July 2000

Administration

Certificate, Novell 4.11 CNE Training September 1997

Ernst & Young, LLP, New York, NY

Certificate, Novell 3x CNE Training May 1993

Netcom, New York, NY

Certificate, PC/LAN Training February 1990

Netcom, New York, NY

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