Customer Service Success
Resume:
Montgomery, IL ******
**************@*****.***
David R. Huber
Skills
Experience in many major industries such as: health care, technology, finance, education, sales, and manufacturing.
Extensive experience refitting, rebuilding, servicing, and operating steam locomotives as part of the Illinois Railway Museum’s Steam Team; following all Federal Railway Administration guidelines.
Proven sales and customer service abilities with over $100 million in sales and a documented customer service experience average of 4.96/5.
Accurate and thorough records keeping.
Supervisory and management experience in banking, manufacturing, sales, and education fields.
Comfortable in lead project/supervisory, team based, and individual project roles.
Foreign exchange student to France 1997-1998, as part of the Rotary Youth Exchange program- Fluent in French with conversational abilities in Spanish, and basic Japanese
Gated project management TPS manufacturing philosophy, accountable for over $500 million.
Certifications
Experience
IL Professional Educators License Type 03 K-9 with middle school and music endorsements.
Customer Success Manager Series 1 certification
2023/2024 School Year
Yorkville School District
Substitute Teacher
Self-Employment: Customer Success Development Consultant
-Define the customer success philosophy
-Identify the outcomes for the customer success mission
-Create the process flow to produce positive outcomes
-Produce the necessary documents to track daily processes
-Proactive engagement, monitoring, and measuring of existing customer base
-Hire, onboard, train, and develop a team to engage in daily customer success tasks
-Report revenue generation and tracking goals based on vision 100 company plan
2015-2022 FUTABA North American Engineering and Marketing Corp.
Assistant Manager Sales
-Accountable for over $500 million in yearly revenue production.
-Developed Pricing Structures for new vehicle development
-Profit forecasting based on corporate five-year plans
-International business development with Japanese corporations.
-Process and flow development based on TPS standards.
-Crisis Management
-Experience with plant manufacturing operations such as: stamping, welding, plastic mold injection, and die maintenance
2012, 2014-2015 Glen Ellyn School District 41 Glen Ellyn, IL
Elementary School Teacher
Taught Literacy to levels Pre K-5
Utilized LLI program for student interventions
Participated on PBIS team-Lead “Stress” project including video production with students and staff
Maintained accurate student records, communicated effectively with parents, and created positive and collaborative environments to learn in.
2013-2014 CUSD 300 Carpentersville, IL
Third Grade Teacher
Designed and implemented common-core curriculum instruction.
Taught all subjects.
Maintained accurate records and used data to guide interventions.
Participated in multiple district and school wide meetings.
Built and maintained positive relationships with parents, faculty, and staff.
Volunteered to assist other educators in after school programs.
2006-2012 Fifth Third Bank Aurora, IL
CSR, Lead CSR, Relationship Manager
Worked in multiple locations
Life time Customer Experience (CEI) average of 4.96 out of 5.0
Proven sales experience and coaching with over $5 million in personally developed relationships.
Developed, implemented, and assessed Customer Service procedures.
Personally completed monthly audit in numerous banking centers.
Diagnosed and repaired nearly all machines used at my banking centers.
Worked as part of an integrated management team.
Personally managed banking centers during staffing shortages
2004–2006 Bethany Animal Hospital Sycamore, IL
Pet Care Tech
Team environment
Customer service, scheduling, record keeping
Provide assistance to DRVM’s, handle, care, and dispose of animals, read diagnostic tests, and provide pharmaceuticals on DRVM’s prescription.
X-Ray photography, and development
Required to lift animals as large as 200+ lbs.
2004-2006 EMM Tek Inc. Batavia, IL
Technical Development Manager
Direct customer relationship development
Network, systems, and technology integration
Direct Business to Business/Consumer Sales
Risk Coordinator
Worked with partners as part of the management staff
1988-Present Illinois Railway Museum Union, IL
Steam Team Volunteer
●Learned operational procedures of steam locomotives
●Experience in maintaining, refitting, and rebuilding all aspects of a steam locomotive
●Passed FRA testing in railroad operations
●Certification hours and major experience as a steam locomotive fireman
Education
2010-2012 Master’s Degree Aurora University Aurora, IL
M.A.in Education with Teaching Certification
Graduated 4.0 GPA
2001-2005 Bachelor’s Degree Northern Illinois University DeKalb, IL
B.A. in Philosophy
1999-2001 Wabash College Crawfordsville, IN
President of Tau Kappa Epsilon
1999 Diploma Merrillville High School Merrillville, IN
Graduated in top 25%
References
For further information including references, letters of recommendation, and transcripts please contact me at 815-***-**** or at **************@*****.*** Thank you.
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