Sandi Nolukazi

Social Work

Email: ad2z6d@r.postjobfree.com

Phone: +27-630******

Address: Serote Crescent Phase 3 Scenery park East London 5247, Wilsonia, South Africa

Industry: Hospital & Health Care

Qualification: Bachelors

Availability: Immediately

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EDUCATION

Bachelor's

Social Services and Humanities at Fort Hare University - East London, South Africa March 2012 to 2019

Grade 12

Social Services and Humanities at Ebenezer Majombozi High School - East London, South Africa February 1986 to 1991

EXPERIENCE

Call Center Agent

DMC Debt Management - East London, South Africa

June 2008 to August 2018

Selling insurence by calling potential clients

Debt collector

Customer service

social work student

Nkqubela TB Hospital - Mdantsane, East London, South Africa August 2019 to 2023

I render therapeutic counselling and psychosocial support to individuals, family and community. I was helping vulnerable people to navigate their challenging circumstances by providing guidance and referring them to the right resources. I empowering clients to better their quality of living by developing a plan of caring themselves. I conduct education workshop on behavioural and communicable diseases TB such as XDR, MDR, Susceptible. And disease such as HIV/AIDS /STD. Substance abuse, parenting skills and home visits. Make follow-up on clients that are defaulting the treatment and formed a treatment support group. I formed a Whattsap group for clients for them to take their medication on the same time and to advised them to set up an alarm when the time is arrived to take their medication

Call center agent

Edgars group - Cape Town, South Africa

February 2000 to March 2004

Calling potential clients selling new products such as cell phone or changing new wardrab. Sales doubled using my active communication and listening skills

Call Centre Agent (Inbound and Outbound)

Real People (DMC DEBT MANAGEMENT) - East London, Eastern Cape, South Africa June 2008 to August 2018

Responsibilities

Inbound and Outbound Customer service Agent, Resolving quiries, Switchboard operator, Debt collection agent and Tracing defaulting clients

Skills

Customer service skills, Selling skills, Computer skills Interpersonal skills, Negotiation skills Award

Customer service award 1999

Extra (Debate)

Debt collector

Norman Bissette and Associates - East London, Eastern Cape, South Africa March 2005 to May 2008

Calling debtors and make payment arrangements. Sending out letter of demand. Tracing SKILLS

● analytic thinking (Master)

● Communication; active listening paying attention to detail (Master)

● interpersonal skills (Master)

● organizational skills (Master)

● people's person skills (Master)

● problem solving skills (Master)

● computer skills (Expert)

● presentation skills (Proficient)

CERTIFICATIONS

● computer literacy

ADDITIONAL INFORMATION

* Knowledge Batho Pele Principles

* Children’s Act 38 of 2005

* Behavioral and Communicable disease

* All types of TB (MDR TB, XDR TB, Susceptible TB

* HIV/ AIDS: STI.

Training and Development

Training

Conferences and Seminars

Institution

Fort Hare University

Phase

Early Childhood Development

Completion date

2017-06-30

Training

Conferences

Institution

Masimanyane Women’s Rights International

Topic.

Completion (one day)

Institution.

Topic

Completion (one day

Institution.

Topic.

Duration (one day)

Human Trafficking

06 September 2019

CATCH (NGO, ad2z6d@r.postjobfree.com)

Skills development.

September 2018

Nkqubela TB Hospital

Drugs and Alcohol Abuse by Nicro

October 2019

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