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Customer Service Follow Up

Location:
Deltona, FL
Posted:
January 22, 2024

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Resume:

Jeremy Franklin

Date of birth: **/**/****

Address: **** ******* **, ******* *****, US

Phone number: 321-***-****

Email address: ad2z5a@r.postjobfree.com

Personal Information

Work experience

**/**** – present

Laurel, US

Coach

Franklin feet’s and coaching

Personal training and development of various individuals wanting to reach high level of competition and self development. Ages varied from 4 years of age to 60. Coach and trained for Unity youth football league

06/2014 – 05/2016

Laurel, US

CCTV operator

Peer consultants

Performed close circuit television and reports on water and sewer pipelines for rehabilitation purposes and updates.

• Lead and trained new inspectors

• Performed work tasks for different work orders on WSSC and Washington Gas projects

• Operated and monitor all systems within the control Centre in a resourceful manner guaranteeing that all work is undertaken in compliance with the operating procedures, legislation and the codes of practice

• Reported equipment failure to the site supervisor to maximize operation of the system

• Maintained a secure system for providing data in accordance with the regulation set up by the council and confirm the security of the control room and equipment is maintained at all times

• Utility line exposure, debris removal, slot trenching and digging

• Practiced customer and client satisfactory by providing excellent customer service at all times

• Assisted with excavation, provide leadership and task delegation to the hydrovac operator through coaching and mentioning to ensure employee skill development.

• Completed all required paperwork properly and within set time lines. 06/2016 – 10/2022

Laurel, US

Crew chief leader or inspections

EBA engineering

• Study and inspect water/sewer main line construction, overseer of new water and sewer lateral connection installations and renewal

• Manage contractors on water main rehabilitation, including cleaning and lining, sewer and manhole rehabilitation, paving, sod and landscaping restoration

• Directs compaction testing on backfilled soils during and after completion of the work

• Insures that safety precautions are taken and proper traffic control is administered during work

• Schedules and calls in for water main shutdowns, also performs chlorination specimens and other actions required for the implementation of contract work

• Guides contractors from deviations within the provisions of the contract and offers specification to aid in accurate work

• Approves materials on-site for seamless quality and reported defects

• Performs stationary work for incorrect setup and rejected materials not fitted for the contracted work

• Documents contractors and laborers activities progress through daily reports to accurately execute payment as well as entitlement evaluations Work experience

• Complete finalized reviews on sewer main and manhole rehabilitation including, air and mandrel testing and pre/post CCTV videos on mainline and lateral connections

• Examines and reports restoration of areas disturbed during construction

• Serves as liaison between agencies within WSSC departments and contractors for construction projects while ensuring that proper notification and procedures are followed according to jurisdiction and qualifications

• Aides contractors with locating main line pipes and laterals connections

• Accustomed with as-built for job completions

• Directs and trains new inspectors

Education

06/2007 – 01/2012

Charlotte, US

Sports and business management Bachelor of science Johnson C. Smith university

Skills

Personal

training/coaching

Professional

Communication

Professional

Interpreting

Professional

Computer

Full

Certificates

01/2014 NASSCO

National Association of sewer services companies

NASSCO means “National Association of Sewer Service Companies” which is the accepted North American standard for sewer

condition coding and assessment and will be adopted for the underdraincondition coding

01/2017 NASSCO PACP

Pipeline assessment certification program

01/2017 NASSCO LACP

Lateral assessment certification program.

inspection of lateral pipelines associated with house connections and commercial building

01/2023 NASSCO MACP

Manhole assessment certification program

01/2016 OSHA 10

OSHA, 10- Hour Safety and Health Training

05/2023 Florida life and health insurance

Learning and selling of life and health insurance

03/2016 CPR AED

01/2016 Confined space training

Certificates

01/2017 Nuclear gauge safety

01/2017 Asbestos awareness training

01/2016 MDE erosion and sediment control



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