Customer Service Inventory Control

Candace Harris-Tolbert

Joshua, TX ***** *******.**********@*****.*** 817-***-****

•23 plus years customer service experience, 9 years with UTC Aerospace Systems/ Collins Aerospace,2 years as a contractor

•Highly engaged and motivated, requires only minimal direction and capable of working on own initiative

•Energetic professional with exceptional communicative and organizational skills

•Self-starter: possesses a strong, honest work ethic and the ability to work well within a team environment

Authorized to work in the US for any employer

Work Experience

Quality Technician

Collins Aerospace

February 2023 to September 2023

•Responsible to perform daily start up audit of books and gears that are in Ring.

•Document review que to verify that all sign offs and inspections are complete to move forward to the next steps.

•Perform product inspection tasks per inspection procedures

•Document inspection activities on appropriate inspection records

•Maintain inspection records in an organized manner

•Make decisions regarding product acceptance per product documentation and company workmanship criteria

•Document product discrepancies per company procedures

•Disposition product non-conformances as approved

•Assist QA Engineering in corrective action follow-up

•Prioritize product inspection per schedule needs

•Understand & interpret design data (prints, BOM's, etc.)

•Understand geometric dimensioning and tolerancing

•Use proper inspection methods & equipment (inspection hand tools, surface plate, etc.)

•Assist QA Engineering in development of inspection methods and procedures

•Capable of supporting multiple product lines and/or commodities

•Answer quality & inspection questions

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Materials Associate IV - Aftermarket

Collins Aerospace

April 2020 to February 2023

•Performs a variety of manual/administrative tasks associated with inventory control, stockroom, kitting, expediting and shipping and receiving operations for Aftermarket Spares up to and including the following:

•Receives, checks, stores, issues and ships a variety of items and maintains inventory control

•Prepares and packages valuable parts using proper procedures and materials

•Maintains contact with personnel from various customers and supports areas to ensure accuracy of material/process

•Compile list of Issues with LM system, TMS and send to the appropriate people

•Present parts for inspection to the quality team and pull appropriate paperwork from D2 and NetInspect

•Pull retrofit kits and process through to shipment

•Analyze current stock levels and request deliveries or transfer back to OE

•Transfer and process through inventory approved to come to AMS from OE

•Update Outlook on all part movements and issues

•Control and manage the Red Rack Issues by updating the Outlook and following up with SQA, customers and internal customers

•Helped to create Red Rack procedures to ensure issues are worked weekly

•Work through and follow-up on part issues (request paperwork, review QN status)

•Order supplies as needed for the team

Logistics Lead

Collins Aerospace

April 2019 to April 2020

•In addition to the below duties, I was also tasked with the following:

•Support CMS call - Which talks to HOT issues and parts that need to expedited

•Communicate the work plan with the team

•Report on grief items - Parts that have not been received because of issues with paperwork, etc.

•Confirm kits are verified and presentable to shop floor

•Complete Gemba board and Trello for shortages and other pertinent information

•Run shortage report daily

•5S Audits weekly

•Order supplies

•Contain, investigate, and implementation for Cars

•EXOSTAR support and training

Senior Technician -Stockroom/ Inventory Control

Collins Aerospace

April 2015 to Present

Kitting

•Monitors arriving materials to ensure that they match purchase orders, submitting discrepancy reports as necessary

•Developed QN and grief process and implemented them into SharePoint

•Individual will also perform packing and preparing documents such as commercial and military pack slips, bill of landing and any other shipping document required, while following export control guidelines.

•Prepare items for shipping or delivery according to customer specifications

•Serves as a liaison between parts, assemblers and production control

•Put purchase parts into stock in FIFO order

•Maintain a minimum of 95% cycle counts each month and correct parts in SAP as needed

•Pull parts for production pull and spares while maintaining batch and serial numbers for traceability

•Fill shortages once a day for production control and as needed

•Helped to organize and implement many new procedures in order to insure more accurate inventory control

•Troubleshooter for stockroom

•Processes and packages parts for shipping

•Created and implemented Stock Purge process for stockroom

•Currently creating locations and managing inventory for new offsite warehouse

Aftermarket Spares Analyst

Adecco Staffing Agency/ UTC Aerospace Systems July 2014 to April 2015

•Led all aspects of the spare parts to maintain a desired customer fill rate, inventory level, forecast accuracy and schedule stability

•Ability to incorporate new information into a forecast, such as service bulletins, changes in demand due to used material availability, changes in customer behavior, changes in repairs

•Communicated with internal and external customers and partners

•Managed QCPC and Market Feedback Analysis, utilize the information to improve the forecasting process and metrics

Buyer/Analyst

RFQs

January 2014 to July 2014

•Issued program purchase orders, blanket orders and contracts to meet the long-range quality, delivery and cost targets of assigned programs.

•Prepared Requests for Quotes (RFQs); solicits bids and quotations; reviews and negotiates purchase contracts for major commitments; analyzes and evaluates bids to determine optimum value; selects suppliers; issues purchase orders, follows-up and expedites as necessary; evaluated vendor reliability

•Represented the procurement function in all program meetings.

•Provided input to management regarding problems such as shortages and design changes

Education

Associates of Science in Business Administration

Southern New Hampshire University May 2020

Medical Assistant

The College Of Health Care Professions - Fort Worth, TX January 2014

Skills

•Highly proficient in most SAP transactions across several business aspects.

•Forklift- DOT

•SRM

•Exostar

•Excel

•PIVOT Tables

•V-lookup

•Outlook

•Extranet

•PowerPoint

•Microsoft Word

•Adobe

•ADP

•Word Perfect

•Microsoft Office

•Microsoft Works

•5S

•Lean

•Process Improvement

•Warehouse Management

•Forecasting

•Logistics

•Microsoft SharePoint

•Microsoft Excel

•SharePoint

•Management

Certifications and Licenses

ACE ASSOCIATES

Present

FORKLIFT CERTIFIED

CORE APPRENTICE CERTIFICATION

DEDICATED OFFICE 365

PARTS 1 THRU 4

October 2020

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