Frederick Luera

***** **** ** ** **** Stevens, WA 98258

425-***-****

ad2z3i@r.postjobfree.com

PROFILE

Highly qualified and experienced custodial manager with a strong history of commercial building maintenance and people management (custodians and custodial supervisors). Skills include analysis, planning and administration; emphasis on customer relationship management, inventory management, assess staffing levels, employee training and performance management. Focus on creating and executing excellent employee training programs to ensure maximum productivity while upholding the highest safety and operational standards.

EMPLOYMENT

Solid Surface Care Seattle, WA October 2021 – present

ABM Industries Seattle, WA August 2016 – May 2020

Night Account Supervisor

Able Building Maintenance Seattle, WA October 2013 – May 2015

Night Operations Manager

Alliance Building Services Seattle, WA October 2010 – March 2013

Portfolio Manager

Building Operations Night Supervisor

GCA Services Group Seattle, WA July 2001 – October 2010

Custodial Supervisor

Nordstrom Inc. Seattle, WA January 1997 – July 2001

Housekeeping Manager

Housekeeper 1

EDUCATION

Decatur High School, Federal Way, WA

High School Diploma

STRENGTHS

oScheduling and managing job assignments (from inception to completion)

oTraining and hiring new employees

oCreating and executing employee training programs

oPerforming restorative care and ongoing maintenance on flooring in retail/commercial buildings (e.g., T-Mobile, Verizon, Bank of America, Union Bank)

oPerforming site assessments for contract bids

oSupervising custodial teams (12-30 people) including custodians and custodial supervisors

oEmployee performance management and goal setting

oDiversity training

oSafety training

oFacilities management for large scale commercial office buildings

oCustomer relationship management and new tenant acquisition

oInventory management and equipment maintenance

Software MS Office (Outlook, Word, Excel), Anguswhere.com (work order system), ServMan

EMPLOYMENT HISTORY

Lead Technician

October 2021 – Present

Interview and hire new hire employees, perform new hire onboarding and training, conduct safety training (e.g., OSHA, Covid/PPE, risk management) and ensure compliance with customer building access procedures. Schedule and manage client services, ordering supplies & inventory control, schedule and manage vehicle maintenance.

Night Account Supervisor

August 2016 – May 2020

Managed a team of twenty-five (25) custodians and custodial supervisors, including training, assigning work shifts, ensuring compliance with safety standards, policies and procedures and conducting annual performance evaluations. Responsible for promotion of five (5) custodians to foreman and supervisor positions. Oversaw compliance training, payroll timekeeping and report preparation (including sick and vacation leave) and implemented corrective action as needed.

Night Operations Manager

October 2013 – May 2015

Managed a team to administer the operational and safety standards for twenty-two Class A commercial office buildings in the greater metropolitan Seattle area. Client portfolio includes high rent tenants in buildings containing high quality finishes & state of the art maintenance systems. Ensured all company standards were implemented and adhered to in addition to training, coaching and performance management of twenty-two employees.

Portfolio Manager

May 2012 – March 2013

Supervised a team of thirty-six employees and oversaw the maintenance of commercial office space totaling one million square feet. Created training and safety programs with an emphasis on maximizing employee efficiencies and execution of the highest cleaning standards. Implemented training programs contributing to the procurement of five additional contracts with current tenant. Coordinated regular meetings with team members and tenants to ensure customer service expectations are exceeded.

Building Night Operations Supervisor

October 2010 – May 2012

Lead a team of eighteen employees in the cleaning and maintenance of commercial office space. Actively trained and coached team members which resulted in the promotion of two employees to supervisor positions. Assigned work projects, oversaw completion of projects in accordance with established policies and standards. Created quality control inspection reports, managed inventory and ordered supplies. Conducted safety meetings and ensured execution of all company policies and procedures. Developed and maintained strong working relationships with employees, tenants and property managers. Received and accepted an offer of promotion to Portfolio Manager.

Custodial Supervisor

July 2001 – October 2010

Lead a team of ten employees in the cleaning and maintenance of a commercial office building totaling one million square feet. Managed and assigned team workload, enforced company policies and standards for cleanliness and safety guidelines. Performed quality control inspection and created weekly quality control reports. Performed inventory and ordering. Scheduled regular equipment maintenance, fulfilled work orders created by management and building tenants. Facilitated department and tenant team meetings.

Housekeeping Manager

January 1999 – July 2001

Lead a team of four custodians in the cleaning and maintenance of a two-hundred-fifty-thousand square foot retail space. Created employee work schedules, developed and managed department budgets, inventory and ordering of supplies and equipment. Adminstered annual employee reviews, provided performance feedback and coaching, facilitated department team meetings.

Housekeeper I

January 1997 – January 1999

Cleaned and maintained assigned areas, performed additional projects, adhered to quality control and safety standards. Trained new employees on use of equipment and execution of cleaning and safety standards, served as manager in charge as needed.

Contact this candidate