GRACE THOMAS

**** ** **** ******

Unit -***

Lauderhill, FL 3313

954-***-****

ad2z2l@r.postjobfree.com

Job Objective:

I am seeking a position as a Sales Associate/Service Representative, with a company that offers the potential for growth and mutual reward. Position should require variety of tasks.

Education

September 1991 – June 1993

Associate degree in business administration

Brooklyn Technical College, Brooklyn, New York

Completed a (2) year program in Business Administration, course emphasis on accounting supervision and marketing, time management, organizational behavior and cost control.

Florida 4-40 Customer Insurance Representative License

Florida 2-40 Health Insurance License

Other: Currently pursuing FL 2-20- 2-15 License; Continuing education programs including business communications, customer relations, computer sales techniques and others.

Work Experiences:

Enhance Health Center

July 2023 -current

Medicare Enrollment Specialist (temporary position)

Responsibility:

Re enroll current customers on new Medicare health insurance plan for the current year and the upcoming year.

April 2022- Current-(Weekends)

Contemporary Service Company

Event Licensed Security Guard (class D)

CPR/AED Certification

Expiration: 12/2025

Responsibility:

Monitoring of access to restricted areas exterior doors to the venues, all the while ensuring the security of all personnel and visitors. Inspect items that do not pass through magnetometers, escorting of guests when needed. Follow safety and security policies and procedures, assist customers with questions and directions, possibly using a security wand to screen guests for prohibited items.

Report all incident to Supervisor or Management. etc

December 2005 – July 2015- returned (October 2017- June 2023)

State Farm Insurance - Brice Brown Agency

Sales Representative/Customer Service

Demonstrated a successful sale performance in a challenging and progressive environment, responsibilities included: marketing, appointment setting, creative selling, outbound and inbound sales calls. Worked with a team of (4) sales Representatives to generate new business development, and to exceed revenue growth objectives. Updated approximately 1000 household- policyholders. Extensive face to face clients contacts. Maintained a good organization and time management skills, all the while provided a superior customer service relation. (multi- tasked)

Key Achievements:

Consistently achieved monthly goals- for auto policies, homeowner’s policies etc.

Won several interoffice sales competitions.

August-2015- June 2017

Atlantic Pacific Insurance/Independent Agency

Customer Service/Sales Representative

Work collaboratively with partners and producers to build a relationship with internal and external customers. Responsibilities includes outbound calling to generate new business development in order to exceed revenue growth, all while provided a superior customer service relation. Utilized the Applied Agency Management System (TAM) also, knowledgeable of quoting with all other insurance carriers and adhered to their underwriting guidelines: Progressive Insurance, Allstate Insurance, Tower Hill Insurance, Universal Property Insurance, Citizens Property Insurance, etc. (multi tasked)

July 2000 – October 2005

Broward County Courthouse

Probate Dept. /Guardianship Clerk

Managed all Guardianship Investigations cases, Opened New Estates Cases, docketed all case entries, Settlement of minor claims, Filing of Wills, Notice of Trust, Issued Summons and Complaints, assisted customers with disposition of Personal Property forms, answered a (7) line phone system, managed and organized caseload of approximately 100 files, (multi-tasked)

Traffic & Misdemeanor Dept./Deputy Clerk

Routinely handled as many as 500 face-to-face customer contacts per day

Operated an eighteen (18) telephone line system, researched case files.

Docketed all case entries, filed and organized all filing system, etc

July 1990- November 1997

Shaevitz & Shaevitz, P.C.

Legal Assistant

Processed all aspects of no-fault claims, drafted and filed UM/UIM cases.

Negotiated settlements of property damage claims with Insurance Companies

Maintained an extensive client contact, (multi-tasked)

Skills and Abilities

Use of Microsoft Word, Excel and Outlook, Applied Agency Management System (TAM)

Excellent communication, Time Management, Organized and Detail Oriented

Flexible in learning new projects, open to new ideas and willing to be mentor, strong phone presence, team player, /multi-tasking,

Demonstrate leadership ability.

I treat my clients with absolute integrity, respect, compassion and kindness.

Contact this candidate