ad2z1r@r.postjobfree.com Ph #: 612-***-****

Arun Surya Prakash Lakkimsetty

PROFESSIONAL SUMMARY

17+ years of IT experience in ITIS domain, experience in various technologies like Cloud (Azure, AWS), Mainframe, Data warehousing, Open systems, Middleware, UNIX, Windows Servers, 8 years of program management experience managing multiple complex projects and cross functional teams with planning and executing ability. Worked on different tools and stakeholders with status reporting and creating project charter and roadmaps for project schedule and budgeting with resource allocation and deliverables as per objective of the project. Flexible to work with different teams and time zones to coordinate and connect with technical teams and providing updates to business with conversation and working with PMO and executive teams. Managing stakeholders, client team, vendor team, procurement and infrastructure team with daily connect calls. Tools experience in ServiceNow, Azure Portal, Azure DevOps, SharePoint, SME for Facets, QNXT, CMU, NetworX Pricer, Optum CES apps, OpenViewNet, AWS, IaaS, PaaS, SaaS, Terraform, Venafi, Splunk, Microsoft Projects, Office 2019, Office 365, Datastage Director, IBM Personal Communications, QTODBC, ASG Impact, IRISTAWARE, Solarwind, VERITAS Netbackup and Cluster Manager, APC UPS PowerChute, OnTarget Ticketing tool, Putty, F-Secure, Java. Microservices with Spring Cloud, Avalanche LXE console, Networking, Architecture, Product solutioning, Implementation and upgrades of Products. Experienced in strategic planning and proposal for marketing products and solution with roadmap for implementation. LINKEDIN: https://www.linkedin.com/in/arun-surya-prakash-lakkimsetty-4a316923 PROFESSIONAL SKILLS

• Managing complex projects and stakeholders both from internal and client end with great ability and planning

• Expertise in project and product improvement planning and software development lifecycle

• Documenting and status updating on the lessons learned from each project to provide awareness to the team on experiences.

• Experienced in Azure DevOps tool with project activities tracking and bug fixes tracker. Planning and implementing patching activities for products on servers and workstations in Utility domain.

• Experienced as Technical Program manager with Datacenter migrations, Product upgrades, new products setup with infrastructure as per SDLC process with End-to-End projects closure.

• Expertise on ITIL services - Incident, Change, Configuration, Risk, Release and Problem Management.

• Worked on multiple migration and product upgrade projects that involved application, hardware, technology upgrade and network location changes.

• Worked on IaaS using Terraform with Azure DevOps implementation and PaaS for the Open Systems Inc vendor using Azue cloud migration and integration of applications.

• SME with good knowledge on Infra setup and data backup and refresh activities with MS SQL and Oracle DB, App SME with WMS applications and Facets, QNXT, NetworX Pricer, OptumCES healthcare applications and claim processing, PROFESSIONAL EXPERIENCE

Deloitte Nov 2022 – Nov 2023

Specialist Master- Cloud Engineering

• Technical Delivery Manager/ Program Manager – Exelon (ADMS)

• Managed different tower leads with Environment, Hardware and Infrastructure, Development, Deployment, Security and Compliance and Data Conversions.

• Innovative planning for the project activities and migrating Jira and confluence tool to Azure DevOps with planning and implementation guidance to team

• Provided Weekly status report updates from technical stream with project migration progress for each stage of each environment per Operation Company (OpCo)

• Worked with PMO team on the project delivery documents schedule and Vendors with product upgrades schedule to check on the testing activity conflict and providing support to the team in managing the activities.

• ADO boards creation of all the activities that are performed by each team from technical stream and checking any cross-team dependency wit Environments and progress on the migration activities to analyze any risks or issues for Go-live planning for each environment and OpCo.

• Network setup for Azure cloud between on premises DC location to both regions DR and Primary cloud

• Application IPs and ports opening and monitoring the connection with SolarWinds

• SOC security vulnerabilities report generation and remediation.

• Implementation of Environments using IaaS with Terraform and managing teams of cross functionality activities with deployment, integration and migration activities. ad2z1r@r.postjobfree.com Ph #: 612-***-****

• Advocating client on the vendor management and revising the proposals during service agreement signoff.

• Technical Program Manager – Santander (DC Modernization & Migration) May 2022 – Nov 2022

• Creating Azure DevOps PI planning schedule and involving all the stakeholders for the project planning and implementation schedule.

• Providing proposals to client on the product and infrastructure improvements with budget allocation and project planning with a schedule of high level tasks from each team and creating EPICs with scrum setup.

• Understanding current architecture and setup and analyzing the products and services that compatible with cloud and incorporating integration if any product is having adaptability with Cloud.

• Managing multiple teams for the project run and providing status updates on the progress of the project.

• Network connection with VPN tunnel open between Old DC and cloud, enable data transfer channel for terabytes of data transfer during migration program.

• Network VPN setup between DC location to Azure cloud with high bandwidth data channel for initial data transfer and application IP and port setup with validation of application after network and application configuration.

Cognizant Apr 2018 – Mar 2022

Manager Projects - Infrastructure

• Technical Program Manager – Hosting - Trizetto Healthcare

• Responsible for the customer’s hosted infrastructure that includes in managing the environments, Plan and execution of upcoming Product releases, plan, build and execution of Datacenter migration which involves in working with customer agreement, SOW, Pricing project initiation, preparing detailed Project-Plan with Go-live dates, conduct periodic meetings and provide updates to all stakeholders on the progress.

• Managing teams during project and operation team transition with escalation matrix design and communication setup for maintenance activities.

• Co-ordination with respective workgroups for Building new environments, Perform QA, and testing for the environments. Work on various documentation and reports, (Risk Management, Scope Management, finance management, Quality management, Burn reports etc.)

• Planning to be setting the network connectivity between client and Datacenter, work with internal and customer Network teams, analyze and find the right solution (VPN, MPLS etc.,) submit necessary paperwork required, involve, and lead the teams in troubleshooting the issues that may occur.

• Work with all the required internal support teams to set up application integration with Vendors, MFT, EDI Setup etc. Responsible for setting up Backup and archival solution based upon the agreed SOW and have a Disaster recovery solution ready and tested prior to GO-live as per agreed SLA’s.

• During Go-live co-ordinate and have all teams in concurrence to the cutover tasks to be performed, manage the resources, and overcome any un-foreseen issues occurring, proceed with the plan, commence go, no-go decision once agreed by all stakeholders, have customer perform final testing and sign-off. Prepare necessary documents and meetings to hand over the Client to the support teams.

• During support TPM will monitor and plan and provide detailed plans for all the required updates requested by customers

(DC Migrations to Cloud, DB Refresh, Custom Code Deployment, Patch Updates, Application updates, new product configuration etc.)

• Worked on java application consisting of Microservices for Facets and QNXT modules and applications like Optum CES and 3M GPCS which are cloud bases PaaS applications.

• Network setup for Cloud migration with Palo Alto Firewall setup between client and Hosting network. Creating network changes for all the applications with port opening from client to Azure cloud and Hosting network to Azure cloud

• Working with Architecture and security team on the solution of network setup for cloud migrations

• Security Vulnerabilities check on the new environments once created and before cutover date. Enable high bandwidth data encryption transfer Peer to Peer connection for Data migration activities during cutover time for short duration.

• SME for Facets, QNXT, NetworXPricer and OptumCES applications and batch setup with environment of different types.

• Associate Operations Manager – MillerCoors Golden Distribution Center May 2011 – Mar 2018

• Performing data backup on daily and Monthly basis with NetBackup software. Administrating UNIX servers, application system and Oracle database.

• Configuring the wireless devices, Access points with application in Warehouse. Setting up Active Directory objects like creating users, groups, and profile privileges. Half-yearly performing Certificate import activity on the application servers for data communication between application systems IRISTA & Webmethods.

• Coordinating with other application teams during the QA testing activities as part of application upgrades, data validation and migration of the same to production on client approvals. ad2z1r@r.postjobfree.com Ph #: 612-***-****

• Proactively performing the system and server upgrades as per the vendor and client agreement for better system performance. Providing Vendor support contract agreements to clients for renewal on Annual basis. Submitting the project metrics reports monthly to client.

• Involved in configuring the new hardware and installing the licensed software in performing the business activities for the end users at the site. Providing technical information about the system upgrades and hardware changes as part of forecast analysis with technical solutions to grow the business for Clients.

• Configuring VM1s for the warehouse and setting up with the session manager. Using Cognizant Share Point portal for all project related domain, Technical and business-related reporting documents.

• Tape Backup system, Server Cluster management, Network Monitoring, Hardware fixes, Install, Migrate, Add and change the desktop and peripherals, Desktop Break-fix, Vendor and third-party Coordination, Hard boots of devices, VM1 Configuration and troubleshooting, Software Distribution and administration, Physical software changes, updates, patches, service packs.

• Upgrades of hardware and software related to desktops, servers, and peripherals. Coordinating with the external vendors on contract renewals.

• Sr. Systems Executive – Pfizer – Research and Development Information site Transition July 2010 – May 2011

• Identifying the instruments and collecting the inventory details for instruments and PC.

• Moving the PCs and removing the hard disks for Disposal and sales PCs and performing Imaging for the hard disks and wiping it to the file share and finally documenting the details and scheduling the process according to the plan.

• Walk through the labs as per the GO team and collect the inventory details. Upload the inventory in share point portal for approval.

• On approval move the dispose inventory and image the hard disks with the software Ghost imaging and wipe the hard disk with the wiper software.

• Upload the image file to shares with a software application script “ROBOCOPY” which is used to check whether the image file is successfully copied into the share path with the logs created by ROBOCOPY script.

• Create reports for the inventory and submit the reports with the imaged and wiped hard disks to the GO team on successful completion. Inventory process document has been initiated from this project.

• Systems Executive – Kimberly Clark – Warehouse Management System Aug 2008 – July 2010

• Involved in supporting Business applications, Maintenance, and enhancements.

• Responsible for applying Windows 2003 Server patches and updating the application programs.

• Provide L2 support to the UNIX admin issues. Control over the Application programs of WMS and troubleshooting the issues with less resolution time. Involved in analyzing the COBOL programs, JCL’s. Made changes in COBOL programs as per the requirements. Involved in activities to perform the tasks in TSO region as per requests.

• Ensuring timely resolving of issues and being in accordance with client’s SLA. Involved in analyzing the UNIX scripts. Working on UNIX related Issues.

• Coordinating with other technical teams in resolving the issues. Updating all the mainframe jobs at the time of new Warehouse is added to the Warehouse Management.

• Program Analyst – CCC OMC Project – Insurance Jun 2006 – June 2008

• Handling tasks in four technologies like mainframe, data warehousing, open systems, and middleware. Monitoring alerts, daily batch jobs, preparing reports on a daily, weekly, and monthly basis.

• Responsible for Mainframe job monitoring and troubleshooting and running daily scheduled mainframe jobs to generate reports for the clients on daily basis.

• Responsible for doing daily restart of WebLogic servers in various environments.

• Responsible for restoring the claims online on request from the clients. Regularly testing and maintaining client business portal.

• Performing regular maintenance of various queues, queue managers and channels in the production servers. Contributed to problem identification

EDUCATION

• B. Tech Computer Science and Information Technology – AEC, JNTU Hyderabad - 2005

• ITIL V3 certified.

• Microsoft Certified Professional

• Oracle Certified Administrator

• ITIL – Foundation Certified

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