Mail Processing Customer Service
Resume:
Associate Of Applied Science:
Criminal Justice
Berkeley College
Newark, NJ
High School Diploma:
Immaculate Conception
Montclair, NJ
******.*********@*****.***
East Orange, NJ 07017
Skills
Automated Mail Processing
Proficiency
•
• Retail Sales
• Service-Oriented
• Strong Organization Skills
Shipping and Receiving
Proficiency
•
• Mail Delivery
Postal Service Product
Knowledge
•
• Production Goal Setting
• Mail Distribution
• Workplace Safety
• Mail Handling
• Customer Service
• Labeling Packages
• Postal Regulations Knowledge
• Regulatory Compliance
• Team Collaboration
• Problem-Solving Skills
• Mail Sorting
• Sales Expertise
• Document Scanning
• Distribution Services
• Shipping Processes
• Deadline Management
• Office Administration
Education And Training
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eversource - Mail Clerk
Clark, NJ
07/2023 - Current
United States Post Office - Mail Handler
Kearny, NJ
09/2015 - 01/2024
Justin Smith
Summary
Experience
• Operated mail processing equipment and manually sorted mail.
• Weighed items using electronic scale to calculate shipping costs. Applied appropriate postage to outgoing mail using postage machine or mailing labels.
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Resolved any discrepancies between actual shipments and expected deliveries.
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Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.
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• Maintained records of all incoming and outgoing mail packages. Adhered to safety regulations while operating machinery in the mailroom area.
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• Delivered mail by dropping off to recipients within organization. Performed data entry tasks associated with the maintenance of mailing lists, address databases and other relevant information.
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Maintained a clean work environment by disposing of waste material properly.
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Responded to inquiries from internal staff regarding mailroom services and procedures.
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• Identified undeliverable mail and applied markups to return to sender. Operated automated equipment such as sorting machines, postage meters, fax machines and copiers.
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• Received, sorted and organized incoming letters and packages. Organized and monitored mail supplies and general office supplies for mailroom.
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Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
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• Delivered various types of mail on routes according to strict timelines.
• Reported any discrepancies or damaged packages to supervisor immediately. Utilized portable scanner to mark items delivered to residences and businesses, keeping records current and accurate.
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Operated mail room equipment or machines to perforate, stuff envelopes, or apply postage.
•
Home Depot - Cashier
Bloomfield, NJ
03/2015 - 09/2016
Assisted in loading and unloading trucks with mail, packages, and other materials.
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Sorted and placed mail on racks, shelves or in bins according to predetermined sequence.
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• Operated mail processing equipment and manually sorted mail. Used portable electronic scanner to track parcels and record tracking progress.
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Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
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• Processed large volumes of paperwork including invoices and manifests.
• Organized outgoing mail into designated bins according to postal regulations. Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
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• Operated various machines such as scales, pallet jacks, forklifts. Followed safety procedures when handling hazardous materials like chemicals and fuels.
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• Handled undeliverable mail in accordance with established procedures.
• Loaded trays of envelopes into automated sorting machines. Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
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Greeted customers and answered any questions they had about the store's products and services.
•
Accepted cash and credit card payments, issued receipts and provided change.
•
• Greeted customers promptly and responded to questions.
• Collected payments and provided accurate change. Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
•
• Checked personal identifications during alcohol and tobacco sales. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
•
• Followed company security procedures for handling large sums of money. Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
•
• Used suggestive selling techniques to promote add-on sales. Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
•
• Issued receipts, refunds, credits or change due to customers. Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
•
• Processed sales transactions to prevent long customer wait times. Verified that customers were of legal age to purchase alcohol or tobacco products.
•
Provided excellent customer service while promoting loyalty programs to increase sales potential.
•
• Stocked shelves with merchandise when needed.
Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
•
• Ensured compliance with all safety regulations within the store environment.
• Answered customers' questions and provided information on store City Hall Of East Orange - Summer Intern
East Orange, NJ
07/2015 - 08/2015
Burlington Coat Factory Department Store - Cashier Elizabeth, NJ
11/2014 - 01/2015
procedures or policies.
• Built and maintained productive relationships with employees. Kept check-out areas clean, organized and well-stocked to maintain attractive store.
•
Trained new team members in cash register operation, stock procedures, and customer services.
•
• Helped with purchases and signed customers up for rewards program.
• Counted and balanced cashier drawers.
• Scanned items and checked pricing on cash register for accuracy.
• Offered customers carry-out service at completion of transaction.
• Welcomed customers, offering assistance to help find store items.
• Answered customer questions and provided store information.
• Performed other duties as assigned by management. Learned roles of other departments to provide coverage and keep store operational.
•
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
•
Delivered high level of customer service to patrons using active listening and engagement skills.
•
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
•
Directed trash removal and sanitation procedures to keep aisles and register area organized.
•
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•
Operated cash register or POS system to receive payment by cash, check and credit card.
•
• Maintained work area and kept cash drawer organized.
• Answered customer inquiries regarding store policies and procedures. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
•
• Discounted purchases by scanning and redeeming coupons.
• Created status reports on operational activities.
• Implemented strategies to take advantage of new opportunities. Assisted with event planning, support and execution of virtual and in-person engagements.
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Worked with team members to promote great customer service and pleasant work environment.
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• Supported various program activities, assisting with administrative tasks. Assisted with answering telephone calls, managing databases and drafting correspondence.
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• Maintained positive working relationship with fellow staff and management. Created PowerPoint presentations to demonstrate product features and benefits.
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• Planned and completed group projects, working smoothly with others.
• Prioritized and organized tasks to efficiently accomplish service goals. Greeted customers and answered any questions they had about the store's products and services.
•
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
•
Processed returned merchandise by strictly following store return and exchange procedures.
•
Accepted cash and credit card payments, issued receipts and provided change.
•
Directed trash removal and sanitation procedures to keep aisles and register area organized.
•
• Greeted customers promptly and responded to questions.
• Collected payments and provided accurate change. Processed returns and exchanges of merchandise in accordance with store policies.
•
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
•
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
•
• Followed company security procedures for handling large sums of money. Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
•
• Used suggestive selling techniques to promote add-on sales. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
•
• Issued receipts, refunds, credits or change due to customers. Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
•
• Processed sales transactions to prevent long customer wait times. Provided excellent customer service while promoting loyalty programs to increase sales potential.
•
• Stocked shelves with merchandise when needed.
Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
•
• Ensured compliance with all safety regulations within the store environment. Answered customers' questions and provided information on store procedures or policies.
•
• Built and maintained productive relationships with employees. Kept check-out areas clean, organized and well-stocked to maintain attractive store.
•
• Helped with purchases and signed customers up for rewards program.
• Counted and balanced cashier drawers.
• Scanned items and checked pricing on cash register for accuracy. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•
• Offered customers carry-out service at completion of transaction.
• Welcomed customers, offering assistance to help find store items.
• Performed other duties as assigned by management.
• Answered customer questions and provided store information. Operated cash register or POS system to receive payment by cash, check and credit card.
•
Identified discrepancies between actual count and register balance; made corrections accordingly.
•
• Maintained work area and kept cash drawer organized. Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
•
Walmart - Cashier
Kearny, NJ
09/2014 - 12/2014
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
•
Delivered high level of customer service to patrons using active listening and engagement skills.
•
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
•
• Discounted purchases by scanning and redeeming coupons. Greeted customers and answered any questions they had about the store's products and services.
•
Processed returned merchandise by strictly following store return and exchange procedures.
•
Accepted cash and credit card payments, issued receipts and provided change.
•
Directed trash removal and sanitation procedures to keep aisles and register area organized.
•
• Greeted customers promptly and responded to questions.
• Collected payments and provided accurate change. Processed returns and exchanges of merchandise in accordance with store policies.
•
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
•
• Checked personal identifications during alcohol and tobacco sales. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
•
• Followed company security procedures for handling large sums of money. Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
•
• Used suggestive selling techniques to promote add-on sales. Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
•
• Issued receipts, refunds, credits or change due to customers. Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
•
• Processed sales transactions to prevent long customer wait times. Verified that customers were of legal age to purchase alcohol or tobacco products.
•
Provided excellent customer service while promoting loyalty programs to increase sales potential.
•
Answered customers' questions and provided information on store procedures or policies.
•
• Built and maintained productive relationships with employees. Kept check-out areas clean, organized and well-stocked to maintain attractive store.
•
• Helped with purchases and signed customers up for rewards program.
• Counted and balanced cashier drawers.
• Scanned items and checked pricing on cash register for accuracy. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•
• Offered customers carry-out service at completion of transaction.
• Welcomed customers, offering assistance to help find store items. Lowes Home Improvement Stores - Cashier
Paterson, NJ
05/2013 - 07/2013
Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
•
• Ensured compliance with all safety regulations within the store environment.
• Answered customer questions and provided store information. Operated cash register or POS system to receive payment by cash, check and credit card.
•
• Maintained work area and kept cash drawer organized. Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
•
Delivered high level of customer service to patrons using active listening and engagement skills.
•
• Answered customer inquiries regarding store policies and procedures. Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
•
• Discounted purchases by scanning and redeeming coupons. Greeted customers and answered any questions they had about the store's products and services.
•
Processed returned merchandise by strictly following store return and exchange procedures.
•
Accepted cash and credit card payments, issued receipts and provided change.
•
Directed trash removal and sanitation procedures to keep aisles and register area organized.
•
• Greeted customers promptly and responded to questions.
• Collected payments and provided accurate change. Processed returns and exchanges of merchandise in accordance with store policies.
•
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
•
• Checked personal identifications during alcohol and tobacco sales. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
•
• Followed company security procedures for handling large sums of money. Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
•
• Used suggestive selling techniques to promote add-on sales. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
•
• Issued receipts, refunds, credits or change due to customers. Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
•
• Processed sales transactions to prevent long customer wait times. Verified that customers were of legal age to purchase alcohol or tobacco products.
•
Provided excellent customer service while promoting loyalty programs to increase sales potential.
•
Answered customers' questions and provided information on store procedures or policies.
•
• Built and maintained productive relationships with employees.
• Kept check-out areas clean, organized and well-stocked to maintain Kmart, Sears Holding - Cashier
West Orange, NJ
04/2012 - 06/2012
attractive store.
• Helped with purchases and signed customers up for rewards program.
• Counted and balanced cashier drawers.
• Scanned items and checked pricing on cash register for accuracy. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•
• Offered customers carry-out service at completion of transaction.
• Welcomed customers, offering assistance to help find store items.
• Answered customer questions and provided store information. Operated cash register or POS system to receive payment by cash, check and credit card.
•
Identified discrepancies between actual count and register balance; made corrections accordingly.
•
• Maintained work area and kept cash drawer organized. Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
•
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
•
Delivered high level of customer service to patrons using active listening and engagement skills.
•
• Discounted purchases by scanning and redeeming coupons. Greeted customers and answered any questions they had about the store's products and services.
•
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
•
Processed returned merchandise by strictly following store return and exchange procedures.
•
Accepted cash and credit card payments, issued receipts and provided change.
•
Directed trash removal and sanitation procedures to keep aisles and register area organized.
•
• Greeted customers promptly and responded to questions.
• Collected payments and provided accurate change. Processed returns and exchanges of merchandise in accordance with store policies.
•
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
•
• Checked personal identifications during alcohol and tobacco sales. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
•
• Followed company security procedures for handling large sums of money. Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
•
• Used suggestive selling techniques to promote add-on sales. Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
•
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
•
• Issued receipts, refunds, credits or change due to customers.
• Established or identified prices of goods and services and tabulated bills with Target - Cashier
Jersey City, NJ
10/2011 - 01/2012
optical price scanners and cash registers.
• Processed sales transactions to prevent long customer wait times. Verified that customers were of legal age to purchase alcohol or tobacco products.
•
Provided excellent customer service while promoting loyalty programs to increase sales potential.
•
Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
•
• Ensured compliance with all safety regulations within the store environment. Answered customers' questions and provided information on store procedures or policies.
•
• Built and maintained productive relationships with employees. Kept check-out areas clean, organized and well-stocked to maintain attractive store.
•
Trained new team members in cash register operation, stock procedures, and customer services.
•
• Helped with purchases and signed customers up for rewards program.
• Counted and balanced cashier drawers.
• Scanned items and checked pricing on cash register for accuracy. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•
• Offered customers carry-out service at completion of transaction.
• Welcomed customers, offering assistance to help find store items. Operated cash register or POS system to receive payment by cash, check and credit card.
•
• Answered customer questions and provided store information.
• Maintained work area and kept cash drawer organized. Identified discrepancies between actual count and register balance; made corrections accordingly.
•
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
•
• Answered customer inquiries regarding store policies and procedures. Delivered high level of customer service to patrons using active listening and engagement skills.
•
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
•
• Discounted purchases by scanning and redeeming coupons. Greeted customers and answered any questions they had about the store's products and services.
•
Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
•
Processed returned merchandise by strictly following store return and exchange procedures.
•
Accepted cash and credit card payments, issued receipts and provided change.
•
Directed trash removal and sanitation procedures to keep aisles and register area organized.
•
• Greeted customers promptly and responded to questions.
• Collected payments and provided accurate change.
• Processed returns and exchanges of merchandise in accordance with store policies.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
•
• Checked personal identifications during alcohol and tobacco sales. Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
•
• Followed company security procedures for handling large sums of money. Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
•
• Used suggestive selling techniques to promote add-on sales.
• Issued receipts, refunds, credits or change due to customers. Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
•
• Processed sales transactions to prevent long customer wait times. Verified that customers were of legal age to purchase alcohol or tobacco products.
•
Provided excellent customer service while promoting loyalty programs to increase sales potential.
•
Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
•
• Ensured compliance with all safety regulations within the store environment. Answered customers' questions and provided information on store procedures or policies.
•
• Built and maintained productive relationships with employees. Kept check-out areas clean, organized and well-stocked to maintain attractive store.
•
• Helped with purchases and signed customers up for rewards program.
• Counted and balanced cashier drawers.
• Scanned items and checked pricing on cash register for accuracy. Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
•
• Offered customers carry-out service at completion of transaction.
• Welcomed customers, offering assistance to help find store items.
• Answered customer questions and provided store information. Operated cash register or POS system to receive payment by cash, check and credit card.
•
Identified discrepancies between actual count and register balance; made corrections accordingly.
•
• Maintained work area and kept cash drawer organized. Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
•
• Answered customer inquiries regarding store policies and procedures. Delivered high level of customer service to patrons using active listening and engagement skills.
•
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
•
• Discounted purchases by scanning and redeeming coupons.
Contact this candidate