TeAira Reed Administration Customer Service Film & Video Production

616-***-**** • ad2z0s@r.postjobfree.com • linkedin.com/in/teaira-reed SUMMARY

Poised and adaptable young professional with exceptional listening and interpersonal communication skills. Natural leader fostering teamwork with a person-centered and solutions-driven approach. Rises to challenges in fast-paced environments. Big picture thinker exceeding expectations and overcoming obstacles. Builds trusting relationships with diverse stakeholders at all levels, including demanding personalities, with QTIP (“quit taking it personally”) philosophy.

• Customer Service • Teamwork & Collaboration • Project Management

• Relationship Building • Prioritization & Multi-tasking • Problem Solving

• Office Administration & Scheduling • Film & Video Production • Emotional Intelligence EDUCATION & CERTIFICATION

Bachelor of Arts in Cinematography and Film/Video Production, Graduation December 2018 Grand Valley State University, Allendale, Michigan Relevant Coursework: Speech, Theories in Communication, Issues in Communication, and Media Production. Associate of Arts in Cinematography and Film/Video Production, Collins College, Tempe, Arizona, 2008 Certified Nursing Assistant (CNA), Board of Nursing, State of Michigan, Lapsed PROFESSIONAL EXPERIENCE

DK security 2023-

Present

Identify, report, confront, and/or apprehend persons/suspects in cases of unauthorized entry into state buildings, grounds, and work areas, malicious mischief, or other violations. Patient Service Rep Supervisor: Corewell Health 2022- Present

Lead a team of 15+ staff members across multiple locations Interviewing, hiring, onboarding, and cross-training new staff, appraising work performance, hold staff accountable for performance Daily, weekly, and monthly metric reports

(MDI),API scheduling and time editing, Decommissioning Buildings, collaborating with different departments on projects, Directly responsible for the day-to-day operational activities of assigned team, enforcing Corewell health rules and regulations,

Patient Service Rep Sr: Spectrum Health 2019-2022

Information and Education expert, oversee training, coordinate functions on the floor, Audit and process improvement, serve as subject matter expert/resource for all of Pas sites, able to perform the role of PSR, actively participate in safety and risk mitigating initiatives, fill open shifts, help motivate and encourage staff, oversee the day-to-day operations on the Emergency Department floor, team building after a break down Assist supervisor to establish effective working relationships within the organization, communicating with staff, management, physicians, and other members of the healthcare team to maximize continuity and coordination of services. Engages in process and quality improvement activities and implements new strategies and processes. Maintains advanced knowledge of current payer requirements, understanding of medical insurance, and Patient Access Services processes. Engages in continuous study of professional field including implementing best practices, maintaining professional competence, and understanding industry trends. Patient Service Representative (formerly Patient Access Representative): Spectrum Health 2014-2019 Interview and register patients in a fast-paced environment, as 1st point of customer contact. Facilitate the application process from start to finish. Schedule new appointments. Provide reception. Communicate with physicians and nurses. Maintain accurate documentation, records, and reports. Ensure confidentiality. Process and post insurance payments. Collaborate daily with 4-member team. Trained 15-20 new staff since 2014.

• Documented newly revised work processes, which were utilized by 20+ Patient Service Representatives, resulting in improved efficiency and accuracy. Recognized by supervisor for taking initiative.

• Received “exceeds expectations” ratings on annual performance reviews. Certified Nursing Assistant: Clark Retirement Community, Heartland, & Diversified Medical Staffing 2011-2014 Assisted elderly patients with physical, medical, and emotional needs for their daily care. Communicated with patients’ families, providing resources and support. Reported to physicians. Collaborated with team.

• Known for quickly gaining patients’ trust with the highest standards of care.

• Earned positive performance reviews.

STUDENT INTERNSHIP

Production Assistant: “Feel Like You Belong” 2018

Assisted in producing episodes at WKTV, involving art design, operating camera/teleprompter, technical directing, and B-roll. Communicated with guests and Producer/Host. Collaborated with 4-member production team.

• Played key role in producing 12 shows in 5 months, helping guests share their stories of immigration to the U.S. ADDITIONAL EXPERIENCE

Line Producer, Naked Cactus Productions, Phoenix, Arizona, 2010-2011 Sales Representative, Del Star, Phoenix, Arizona, 2007-2008 TECHNOLOGY

Microsoft Office • EPIC & SYSTOC Electronic Health Record (EHR) • Adobe Premier • After Effects • Photoshop