Hayley Magaldi ad2z03@r.postjobfree.com

574-***-****

Work Experience

Owner/Operator

Top Notch Residential Cleaning

November 2018 - January 2024 • SOUTH BEND, IN

• Responsible for overall management and operations of Top Notch Residential Cleaning

• Ensure high-quality cleaning services are delivered to clients

• Develop and implement cleaning schedules to meet client needs and preferences

• Maintain inventory of cleaning supplies and equipment

• Advertise and promote the company's services to attract new clients

• Manage financial aspects such as budgeting, invoicing, and payroll

• Ensure compliance with health and safety regulations

• Monitor and evaluate the performance of cleaning staff to maintain service quality

• Handle customer inquiries and resolve any complaints or issues Driver

Lyft

April 2022 - June 2023

• Transport passengers safely to their desired destinations

• Adhere to all traffic laws and regulations

• Maintain a clean and presentable vehicle

• Provide excellent customer service

• Follow predetermined routes and schedules

• Assist passengers with loading and unloading luggage or belongings

• Maintain a professional appearance and demeanor

• Monitor and report any mechanical issues or vehicle damage

• Communicate effectively with passengers and company dispatch Cleaner & Administrative Assistant

Merry Maids

January 2014 - November 2018 • SOUTH BEND, IN

• Responsible for performing cleaning duties in residential and commercial settings

• Maintained cleanliness and organization of designated areas

• Followed established cleaning schedules and procedures

• Managed inventory and ordered cleaning supplies as needed

• Provided administrative support as needed

• Assisted with scheduling and coordinating appointments

• Answered phone calls and responded to emails in a professional manner

• Handled customer inquiries and resolved any issues or complaints

• Assisted with payroll and other administrative tasks

• Performed data entry and maintained accurate records Call Center Representative

Press Ganey

December 2012 - March 2013

• Made outbound survey calls to patients who received services from various doctors' offices and hospitals nationwide Nail Technician

Reaction Salon

April 2005 - November 2012 • Mishawaka, IN

• Performing manicures and pedicures

• Applying nail extensions and artificial nails

• Providing nail art and design services

• Offering nail care and maintenance treatments

• Using sterilization and sanitation techniques

• Assisting clients in selecting nail polish colors

• Educating clients about nail health and proper care

• Keeping up with the latest nail trends and techniques

• Maintaining a clean and organized work area

• Providing excellent customer service

Bartender/Manager

Gino's East of Chicago

August 2008 - February 2012 • Mishawaka, IN

• Provided exceptional customer service and beverage recommendations

• Managed daily operations and staff scheduling

• Implemented marketing strategies to increase sales and customer retention

• Ensured compliance with health and safety regulations

• Created and updated cocktail menu based on customer preferences and seasonal ingredients

• Maintained inventory levels and ordered supplies as needed • Trained new bartenders and monitored their performance

• Handled cash transactions and maintained accurate records

• Collaborated with kitchen staff to ensure timely food and beverage service

• Resolved customer complaints and provided solutions Front Desk Receptionist/Nail Technician

Faces Artistic Design

November 1998 - March 2005 Nail

Technician

Customer Service/Payroll

Aramark Uniform Services

January 1993 - December 1996 • South bend, IN

• Provided exceptional customer service

• Resolved customer inquiries and concerns

• Assisted customers with billing and payment issues

• Maintained customer accounts and payroll records

• Performed data entry and maintained payroll databases

• Communicated effectively with customers and internal departments Sales Assistant

Superior Business Forms

January 1990 - December 1996 • Mishawaka, IN

• Assisting with sales inquiries and providing excellent customer service

• Maintaining product knowledge to effectively assist customers

• Helping customers with order processing and resolving any issues

• Updating and maintaining customer records and databases

• Providing product recommendations and upselling to maximize sales Support Service Coordinator

Michiana Community Hospital

January 1987 - December 1990

• Oversaw four hospital departments to include, Maintenance, Purchasing, House Keeping and Dietary

• Responsible for scheduling and reporting time card hours to payroll.

• Assigned work orders from all departments to maintenance and housekeeping.

• Successfully maintained each department with the supplies they needed in order to function properly Education

Brown Mackie

Associates

August 2012 - Present • South Bend, IN

Skills

Traits

Ambitious

I am strongly driven to succeed.

Accountable

I take responsibility for my actions and follow through on my promises. Dependable

I can be counted on to complete whatever task, objective, or job is needed. Problem-solver

I am skilled in finding solutions to difficult issues. Hardworking

I put my best effort into everything I do.

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