Customer Service Administrative Assistant
Resume:
Hayley Magaldi ********@*****.***
Work Experience
Owner/Operator
Top Notch Residential Cleaning
November 2018 - January 2024 • SOUTH BEND, IN
• Responsible for overall management and operations of Top Notch Residential Cleaning
• Ensure high-quality cleaning services are delivered to clients
• Develop and implement cleaning schedules to meet client needs and preferences
• Maintain inventory of cleaning supplies and equipment
• Advertise and promote the company's services to attract new clients
• Manage financial aspects such as budgeting, invoicing, and payroll
• Ensure compliance with health and safety regulations
• Monitor and evaluate the performance of cleaning staff to maintain service quality
• Handle customer inquiries and resolve any complaints or issues Driver
Lyft
April 2022 - June 2023
• Transport passengers safely to their desired destinations
• Adhere to all traffic laws and regulations
• Maintain a clean and presentable vehicle
• Provide excellent customer service
• Follow predetermined routes and schedules
• Assist passengers with loading and unloading luggage or belongings
• Maintain a professional appearance and demeanor
• Monitor and report any mechanical issues or vehicle damage
• Communicate effectively with passengers and company dispatch Cleaner & Administrative Assistant
Merry Maids
January 2014 - November 2018 • SOUTH BEND, IN
• Responsible for performing cleaning duties in residential and commercial settings
• Maintained cleanliness and organization of designated areas
• Followed established cleaning schedules and procedures
• Managed inventory and ordered cleaning supplies as needed
• Provided administrative support as needed
• Assisted with scheduling and coordinating appointments
• Answered phone calls and responded to emails in a professional manner
• Handled customer inquiries and resolved any issues or complaints
• Assisted with payroll and other administrative tasks
• Performed data entry and maintained accurate records Call Center Representative
Press Ganey
December 2012 - March 2013
• Made outbound survey calls to patients who received services from various doctors' offices and hospitals nationwide Nail Technician
Reaction Salon
April 2005 - November 2012 • Mishawaka, IN
• Performing manicures and pedicures
• Applying nail extensions and artificial nails
• Providing nail art and design services
• Offering nail care and maintenance treatments
• Using sterilization and sanitation techniques
• Assisting clients in selecting nail polish colors
• Educating clients about nail health and proper care
• Keeping up with the latest nail trends and techniques
• Maintaining a clean and organized work area
• Providing excellent customer service
Bartender/Manager
Gino's East of Chicago
August 2008 - February 2012 • Mishawaka, IN
• Provided exceptional customer service and beverage recommendations
• Managed daily operations and staff scheduling
• Implemented marketing strategies to increase sales and customer retention
• Ensured compliance with health and safety regulations
• Created and updated cocktail menu based on customer preferences and seasonal ingredients
• Maintained inventory levels and ordered supplies as needed • Trained new bartenders and monitored their performance
• Handled cash transactions and maintained accurate records
• Collaborated with kitchen staff to ensure timely food and beverage service
• Resolved customer complaints and provided solutions Front Desk Receptionist/Nail Technician
Faces Artistic Design
November 1998 - March 2005 Nail
Technician
Customer Service/Payroll
Aramark Uniform Services
January 1993 - December 1996 • South bend, IN
• Provided exceptional customer service
• Resolved customer inquiries and concerns
• Assisted customers with billing and payment issues
• Maintained customer accounts and payroll records
• Performed data entry and maintained payroll databases
• Communicated effectively with customers and internal departments Sales Assistant
Superior Business Forms
January 1990 - December 1996 • Mishawaka, IN
• Assisting with sales inquiries and providing excellent customer service
• Maintaining product knowledge to effectively assist customers
• Helping customers with order processing and resolving any issues
• Updating and maintaining customer records and databases
• Providing product recommendations and upselling to maximize sales Support Service Coordinator
Michiana Community Hospital
January 1987 - December 1990
• Oversaw four hospital departments to include, Maintenance, Purchasing, House Keeping and Dietary
• Responsible for scheduling and reporting time card hours to payroll.
• Assigned work orders from all departments to maintenance and housekeeping.
• Successfully maintained each department with the supplies they needed in order to function properly Education
Brown Mackie
Associates
August 2012 - Present • South Bend, IN
Skills
Traits
Ambitious
I am strongly driven to succeed.
Accountable
I take responsibility for my actions and follow through on my promises. Dependable
I can be counted on to complete whatever task, objective, or job is needed. Problem-solver
I am skilled in finding solutions to difficult issues. Hardworking
I put my best effort into everything I do.
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