Social Media Customer Service

Nicole Murphy

Wake Forest, NC / 919-***-**** / **************@*****.*** / llinkedin.com/in/nicole-murphy-400043287/ Team & Operations Management / Reporting / Budgeting / Client & Vendor Relations / Hairstylist / Square

/ Marketing / Advertising / Customer Relations / Purchasing & Receiving / Negotiation / Chargebacks / Customer Advocacy / Partnership Development / Meevo / Social Media Marketing / Sales / Zoom / Skype

/ MS Office Suite / GoogleDocs / OneDrive / MyMS Documentation / Data & Market Analysis / Regulatory Compliance

Skilled, diligent, and attentive Hair Style Specialist with 15+ years of cross cultural experience developing clientele base, adapting to individual needs and styles, and delivering superior customer service. Compassionate, inventive, and integrity-driven professional offering extensive portfolio and customer advocacy experience, and tireless work ethic. Intent on making a positive and long-lasting impact on the lives of others. Creative, goal driven, and customer focused individual exceeding sales and customer expectations. Adaptable stylist seeking to leverage background into a B2B customer support role for a progressive organization with a focus on hair products and styling. Professional Experience

Senior Hair Stylist / Reverie Hair Co / Raleigh, NC / 2020-2024

● Selected for exclusive looks on the Knot website, featuring creative looks and makeovers.

● Earned publication in local newspapers for stylish, chic, fashionable, and elegant looks and styles.

● Led style team for runway shows, creating diverse styles with minimal time.

● Produced $4,500 in record holding sales week, exceeding $3,100 weekly sales goal.

● Achieved 125 regular, repeat clients first year, gaining customer loyalty and trust.

● Successfully retained 90-95% customer retention throughout career.

● Responsible for $160,000 sales revenue for a commission salon in a rented booth. Owner / Au Studio LLC / Raleigh, NC / 2016-2020

● Sustained $125,000 per year revenue, including supplies and equipment.

● Generated multiple leads through marketing, advertising, social media, and word of mouth.

● Built flourishing business relationships, sales development, and clientele.

● Managed financial, supplies, vendors, and scheduling with ease and efficiency, improving delivery of goods and services.

Senior Hair Stylist / Lux Salon and Spa / Raleigh, NC / 2006-2016

● Generated the highest sales chair consistently during tenure.

● Streamlined services for customers while scheduling appointments, payments, and developing customer relationships.

● Produced record breaking sales week before Christmas.

● Demonstrated leadership development and mentorship capabilities as evidenced by record breaking sales, increasing responsibility, and boosting clientele year over year. Education & Certification

AAS, Cosmetology, NAME OF SCHOOL

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