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Customer Service North Carolina

Location:
Wake Forest, NC
Salary:
25.00
Posted:
January 21, 2024

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Resume:

Professional Experience:

Accounts Payable I

North Carolina Specialty Hospital - Durham, NC

March 2023 to Present

●Match 150-200 PO invoice per week.

●Assist with weekly check run.

●Collaborate closely with the purchasing department on purchase order discrepancies

●Store paid files in document archiving software.

●Effective communicator

Skills: Invoice Processing, Payment Processing, Payment Approval Workflow, Technology Utilization, Communication and Collaboration, time management.

Medical Records Clerk

North Carolina Specialty Hospital - Durham, NC

January 2020 – March 2023

●Record creation and Maintenance

●Process requests for release of patient information.

●Coding and indexing records for billing and statistical purposes.

●Retrieve records for healthcare providers and other authorized personnel as needed.

●Archive or dispose of inactive or outdated medical records in accordance with legal requirements.

●Coordinate with other departments to facilitate the efficient flow of information.

Skills: Attention to Detail, Organizational Skills, Confidentiality, Data Entry Proficiency, Customer Service, Time Management, Security Awareness, Adaptability, interpersonal skills.

Food Service Assistant

North Carolina Specialty Hospital – Durham, NC

Sept 2016 – Jan 2020

●Assist in the preparation of meals, following standardized recipes and portion control guidelines.

●Deliver meals to patient rooms in a timely and courteous manner.

●Set up meal trays with appropriate utensils, condiments, and other items according to established protocols.

●Interact with patients in a friendly and professional manner while delivering meals.

●Monitor and maintain proper food temperatures during transportation and delivery to ensure food safety.

●Assist in the inventory control of food and supplies in the kitchen.

●Maintain cleanliness and sanitation in the kitchen and food preparation areas.

●Adhere to food safety standards.

●Wash, sanitize, and organize dishes, utensils, and other kitchenware.

●Pay attention to and accommodate special dietary requirements for patients with specific medical conditions or allergies.

●Maintain accurate records of meals delivered, patient preferences, and any feedback or concerns received during meal service.

●Strive to enhance patient satisfaction by providing quality meal services and addressing patient needs and preferences.

Skills: Communication, Customer Service, Attention to Detail, Teamwork, Time Management, Food Safety Knowledge, Dietary Knowledge, Empathy, Hygiene and Sanitation, Problem-solving, Cultural sensitivity, Conflict Resolution, Positive Attitude

Restaurant Manager

Hardee's Vandora Spring Garner, NC

October 2008 – Sept 2016

●Successfully managed multiple restaurants in the Raleigh North Carolina region,and eastern North Carolina including Chocowinity, Washington, Greenville, and Bridgeton areas and Virginia Beach Virginia.

●Assisted the General Manager in overall restaurant operations, focusing on customer service, crew management, and financial performance.

●Recruited, trained, and supervised qualified crew leaders and staff, ensuring a high standard of service.

●Monitored and managed hourly profit/loss, payroll figures, and financial reports on a daily and monthly basis.

●Facilitated timely ordering of food and products to maintain optimal restaurant supply levels.

●Conducted thorough inventory checks and managed inventory discrepancies to control the GAP.

●Implemented corporate standards, safety guidelines, ecosure, and health code compliance to maintain the restaurant's overall appearance.

Skills: Leadership, Communication, Customer Service, Team Management, Problem-Solving, Financial Management, Inventory Control, Adaptability, Organizational Skills, Decision-making, Vendor Management, Conflict Resolution, Training and Development, Legal Compliance.

Education:

Bachelor of Business Administration

Strayer University – Washington DC

Associate in Arts

Strayer University – Washington DC

High School Diploma

Washington High School – Washington, NC



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