Customer Service Data Entry

Patrice Warner

& **** Poland Court Fayetteville N.C. 28314 516-***-**** # ***********@*****.***

SUMMARY

Customer oriented and results driven customer service professional with ovor lOyears of experience.

Successfully handled a high volume of customer inquities, resolving issues promptly and ensuring customer

satisfaction. Proven ability to build strong relationships with customers, providing exceptional service and

support. Skilled in active listening, problem solving, conflict rosolution. Proficient in various customer service

tools and systems. Excellent communication and interpersonal skills, with a friendly approachable demeanor.

Strong organizational abilities, able to muititask and prioritize effectively in fast paced environments.

Committed to continuously improving customer experiences exceeding expectations. J am seeking a customer

service role where [ can utilize my skills and contribute to the success of the organization.

SKILLS

>» Customer Service

>» Exceptional Computer& Typing 35- 40 wpm

> Data Entry 50-80 keystrokes

> Knowledge of various software programs and computer software: Dentrix, Microsofi Word, Outlook,

Excel.

> Expetience working with diverse elderly population in an assisted living environment. In depth product

knowledge of maintaining cleanliness, housekecping,

> Active listening

> Adaptability

EDUCATION

» Westbury High School Westbury, NY 09/1997- 06/2001

High Schoo! Diploma

PROFESSIONAL EXPERIENCE

Glen Gariff Rehabilitation Center 95/2018-09/2020

Per Diem Kitchen Worker

Glen Cove City Hail Glen Cove NY 06/2020 — 03/2021

Assistant Worker& Activities Coordinator

Planning and Scheduling: Devcloping a calendar of activities and events, considering the interests and

preferences of the target audience. Coordinating with other staff members and departments to cnsure smooth

execution.

Eclerx LLC

Customer Service Representative

Tabound Customer Service

Technical Support Specialist for Grande Communication Ine.

1 Provide technical assistance and support to customers or end users via phone, email or in person.

2. Diagnose and troubleshoot software, hardware, and network issues and provide appropriate solutions.

3, Resolve technical problems by guiding customer through step by step instructions or by remotely accessing

their sysytems,

4. Escalate complex issues to higher level support teams or specialized technicians, as needed

5. Keep accurate records of customer interactions. Inquiries, and solutions in a ticketing system or database.

Contact this candidate