SUMMARY

My communication skills are tuned to handle high-pressure situations. I am a fast learner of new skills, in both software and hands-on processes. I multi-task very effectively, while still knowing boundaries. I enjoy working as a team member or with some leadership responsibilities. I am willing to start where needed and earn my way up.

EDUCATION

●American Harbor College: Phlebotomy Tech 1

●Los Alamitos High School: Graduated

CERTIFICATIONS

●Phlebotomy Tech 1: Certified by the NHA and licensed through CA Department of Public Health# CPT01015674 effective through 11/2021

●Personal lines Insurance:

SKILLS

●Customer Service Skills

●Time Management

●Computer Skills

●Social Media

●Marketing Experience

●Cosmetology Work

●Communication skills

●Phlebotomy

●Laboratory Client Services

●Warehouse experience

Shipping

EXPERIENCE

Call Center Agent Medical Professionals contract with Acuity Eye Group 08/2021-10/2021

●My contracted position through Medical Professionals was with Acuity Eye Group as a Call Center Agent. My job was to answer all incoming calls for any patient/caller and assist them with their needs. I did scheduling, rescheduling, insurance verification, provided any needed information about the clinics and the providers/doctors there located throughout Southern California. My goal was to help the patient as effectively and efficiently as possible. I would also transfer patients and callers to clinics and offices as needed. Acuity Eye Group offered Optometrist, Ophthalmologist, Retina Specialist from basic prescriptions filled and eye exams, to medical exams and surgeries.

COVID-19 Screener Amphibious Medics - Contracted Through Discover Labs 06/2021-08/2021

●My duties were to show up where needed at different health care facilities and test patents and staff as precautionary measure twice a week. I would wear full PPE, check in with onside manager, set up all testing supplies which included: A biohazard text bag, swabs, tubes for used swabs to be put into for transport, a list of all patients and staff I would be testing for that day/shift, go from room to room testing, label each tube, count and then count to confirm that everyone who needed to be tested was, and finally package all tests to be sent to Discover Labs for testing.

Donation Tech I/Phlebotomist at American Red Cross

10/2019-11/2020

●I checked in patients by asking questions that will either approve them for donation or defer them. I would perform qualifying tests such as finger sticks for hemoglobin levels, blood pressure, and temperature. I would then confirm the identification of the donor with provided documentation. The donors are then assigned an ID that was put on a wrist band and all sticker labels for any blood products donated. Donors are then taken to a certain bed depending on their donation type. I then collected the product and tended to their needs and follow all protocols. The product is then checked over, labels, packaged and shipped. I dealt with customer service and asking personal questions all while creating a relaxing, friendly, and inviting environment in hopes the donors would return and bring more people with them. Before and after every shift all equipment was processed through quality control. Each piece of equipment from thermometers and blood pressure cuffs to gauze and single use retractable needles for finger sticks had to go through a quality control check where we would enter into a laptop the lot number, scanned their barcode, performed tests to make sure each and every function was working correctly and that it had been maintenance with in the designated time frame.

Fine Jewelry Sales Associate at Sears 08/2019-10/2019

●Sold fine jewelry at Sears counter in Long Beach. I would open the counter, register, safe, and put out the most expensive pieces for display. I worked for commission and hourly. I promoted Sears cards, financing for jewelry, called customers who needed to pick up cleaned, fixed, or sized jewelry. I also helped check out non jewelry customers if other registers were busy. Stocked and organized non fine jewelry and clothing. I would also close the counter, register, put high end pieces back into the safe and lock it.

Customer Service Representative at Calle’s Auto Insurance 05/2019-08/2019

●Lead Customer Service Representative for the Long Beach location. I would take any calls that would come in on our customer service line and help those that needed to make payments, had questions about their insurance policies, send customers documents, confirm coverage for lienholders/loss payees, make simple changes to customer’s policies, call insurance companies to get or give information, and anything else that was needed. I was in charge of the banking for the office which included collecting the money at the end of the day, counting it and comparing it to our system, filling out a deposit slip, and then depositing it to the bank the next business day. I would send faxes, emails, texts and make phone calls. I would scan and submit documents. I used Excel for making the assigned employees’ pay logs. The pay logs I would check for quality control and make sure all information, documentation, signatures, and anything else that was needed for transactions they get paid commission on were in good standing and use the spreadsheets to submit that for payroll. I would with my colleagues to hit office sales goals.

Phlebotomist at Pacific Medical Laboratory 3/2018-2/2019

●On site laboratory phlebotomist for appointments and walk-in patients. I have experience with straight, syringe, and butterfly venipuncture, as well as finger sticks. I have used all of these techniques on a variety of ages from older toddlers to geriatrics. I also do client services which includes answering phone calls from physicians and their offices, faxing and emailing results including critical and reportable, checking patient information is correct on requisitions, specimens, and our system, calling clients about problem specimens, extra specimens received, add on tests, incomplete specimens, missing information, and correcting all mistakes. I also scanned and filed requisitions, sorted and checked specimens for pick up and drop off, made the schedules and routes for the mobile phlebotomist and occasionally filled in for mobile phlebotomists.

IHSS Caregiver 10/2016 to 06/2017

●I helped the client with daily activities such as cooking, cleaning, bathing, dressing, get up from bed or chairs, and she was legally blind so helped her navigate around the home and while out. I drove her to her medical appointments where I helped her give them her identification and medical cards as well as fill out any paperwork that was needed. I would help the client make a grocery and shopping list for when I drove her to the grocery store, pharmacy, and other necessary places to get what she needed while assisting with needs due to her vision impairment. I also took her blood pressure, helped administer her daily medications, checked her blood sugar levels, and gave her insulin shots as needed. Every 2 weeks I was required to fill out timesheets that she signed off on which I then sent them into the IHSS office. Random and scheduled visits and evaluations were made to assess the care I provided, that my client was happy with the level of care I was giving, and to see if the authorized hours and tasks I was given to do for the client was enough or if it needed to be increased or decreased.

Freeway Insurance 2/2016 to 9/2016

Auto Insurance Broker

●Sold car insurance as a broker for Freeway Insurance. Completed schooling to get my state license in Personal Lines Insurance sales, which Freeway paid for schooling, testing, and training. I then would make 60-100 calls a day for leads and follow up calls. I learned the quoting computer input system. I would make appointments from those calls or take walk ins to sell them auto insurance based on their needs and budget. I would take and input all of the customer's necessary information as well as the information about the vehicle/s they wanted insured. With all the collected information imputed into our system, asking and explain the different types of coverage and what additional add ons they needed or wanted in their policy I would offer the 2-3 best deals from 1-3 companies. My sales skills were then put into use by building report and giving knowledge on the options to make sure they received what they needed, wanted, and that worked for them financially. I was in charge of double checking that all employee's paperwork and documentation was correct and complete before being set in to corporate to be approved and finalized. This was important as any missed information or documentation and mistakes would cost the store and employee money from their commissions or possibly cause issues for our customers. I earned the job of being in charge of the staff schedule.

I.T. Crisis Services 9/2014 to 2/2016

Content Specialist

I.T. Crisis Services is a provider of total business resiliency solutions. Engaged to fulfill contract with the Homeland Security Advisory Council (HSAC) to maintain Community Stakeholders Network (CSN) website

●As Content Specialist researched and summarized business intelligence (news) for posting to our website on a scheduled basis.

●As a content specialist, I was required to deliver fast, efficient and correct work.

I summarized articles on the website. The articles highlighted events, changes, manmade and natural disasters that could affect stakeholders in the greater Los Angeles area and Southern California

Cover Letter

Catherine Rose McMahon

Cell: 562-***-****

ad2yxz@r.postjobfree.com

3491 N El Dorado Dr.

Long Beach, CA 90808

Cover Letter

One of my best qualities is being able to build report with customers and clients, over the phone and in person. I am also a quick learner and eager to learn more each day. I would thrive in this position because I have the ability to adapt to new environments by using knowledge and skills I have already learned. I will always work hard, smart, and kindly to make sure our customers, clients, or patients are even happier and satisfied after choosing us. I will always show up on time and make sure I am prepared to start my day head on. I am an employee who you can rely on knowing the work given to me will get done correctly. I would be a great asset to your business or company if given the opportunity to work with you.

Contact this candidate