Christy Ball

Detail oriented customer service representative with 10+ years experience

Granville, OH

Customer service professional with more than 12 years of experience working in call centers. Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to a team leader. Proven ability to provide excellent customer service and busy environment. Ability to adapt to customers need a mask them with the right solutions Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Collection Representative

Bread Financial - Columbus, OH

April 2022 to Present

responsible for day-to-day collection activities including contacting past due customers secure payments. Handled inbound and outbound called professionally and knowledgely following appropriate script, negotiate payment plans and processing payments. Always maintained a professional and customer friendly manner with each account. Maintain knowledge and compliance with all applicable federal and state laws. Identified disputes properly and ensure proper resolution with the customer. participated in various problem-solving and decision making activities as required. Lead warehouse associate

Newell Brands - Etna, OH

October 2019 to March 2022

Responsible for packing orders Safely and accurately and sending out as soon as possible to the customers. Moving materials in the warehouse and maintaining inventory and Stock supplies. Maintain a safe working environment and get my workout station always clean and followed all company policies and rules.

Property management assistant/customer experience team lead Custom colors - Pataskala, OH

January 2011 to August 2018

Responsible to organize, plan, and monitored the customer service department to ensure optimize interaction between my company and my clients. Responsible for guiding and directing the activities of a customer service representative to ensure their interactions with clients reflect positively on the company. Provided quick response to client inquiries and questions using social media platforms as an avenue for prompt resolution of customer issues. Collected analyze and interpret customer interactions data to identify requirements and information useful and optimizing customer experience team Collection Supervisor

RMG. Inc.

April 2007 to November 2010

As a supervisor I was in charge of 20-40 employees. responsible for managing day-to-day operations of the collections call center environment. Monitored measured and manage employee performance according to the established criteria. Supported the workforce management function by ensuring collections representative adhere to the daily dialer schedule. monitored telephone reports on a weekly basis to ensure contact per day Quota is achieved.Monitored telephone calls for quality control. Conduct weekly audits Of collector accounts. provide necessary training to job requirements and current employees and policies and procedure change.

Education

Associate's in Nursing

Central Ohio Technical College - Newark, OH

August 1991 to May 1992

High school diploma in GEC Requirements

Lakewood High School - Hebron, OH

August 1988 to June 1990

Skills

• Negotiation

• Computer Skills

• Medical Collection

• Computer Operation

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