DA’NIESE STEWART

Washington, DC · 202-***-****

ad2yxf@r.postjobfree.com

Experienced supervisor with more than 5 years' experience in Transportation. Recognized by current and previous employers as a hardworking, motivated, passionate, talented, and innovative individual. Possesses proven ability to handle large and complex projects and deliver excellent & accurate outcomes with every task. Previous Level 2 Gov clearance obtained.

EXPERIENCE

10/2022 – CURRENT

OPERATIONS MANAGER, FALCON TRANSPORT

Management of multiple contracts (both school bus & shuttle)

Established processes to ensure compliance with contractual obligations

Implemented procedures to improve routes and driver performance

Ensure compliance with FMCSA regulations

Route management and development per contractual needs

Driver/staff training

Addressing and resolving customer service issues

Completion/submission of reports

Route coverage support

02/2022-10/2022

CONTRACT SUPERVISOR/OPERATION SUPERVISOR, ADVENTURE TOURS

Oversee all routes involving government contracts

Monitor efficiency of bus service

Improve operating processes (as needed)

Provide reports or presentations to upper management

Supervise/participate in preparation of all proposals, negotiations, and administration of government contracts

Make sure contracts comply with company policies and legal requirements

Managing staff that assist with contracts (dispatchers, admin assistants)

Monitor employee performance

Delegating assignments to drivers

Managing databases

GOV CLEARANCE OBTAINED TO MAINTAIN CONTRACTS

02/2021 – 02/2022

VALIDATIONS SPECIALIST (ACTING SUPERVISOR) tdb communications

Supports customers by providing helpful information, answering questions, and responding to complaints. Help ensure that customers are satisfied with services

Evaluated fairness of trials to identify and remove bias and protect rights of every involved party.

Evaluated physical and digital records, testimony and reports in order to weigh both support and opposition to proposals.

Evaluated unemployment claims to determine compliance with standards and make effective approval or denial judgments.

Exceeded goals through effective task prioritization and great work ethic.

Resolved problems, improved operations and provided exceptional service.

Worked closely with Claim Examiners to maintain optimum levels of communication to effectively and efficiently complete projects.

05/2020 – 02/2021

MAIL CARRIER, us postal service

Maintains professional and effective public relations with customers and others, requiring general familiarity with postal laws, regulations, products and procedures commonly used, and geography of the area.

Deliver stamps or other paper supplies to contract or classified stations and other designated delivery points; serves at carriers' delivery window; receive and register where practical, all letters and packages of first-class matter properly offered for registration.

Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations.

Prepares logs and reports as required.

Delivers and collects mail on foot or by vehicle under varying road and weather conditions in a prescribed area.

Routes or cases all classes of mail in sequence of delivery along an established route.

Furnishes customers with postal information and provides change of address cards and other postal forms as needed.

Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.

03/2019 – 05/2020

BUS OPERATOR, Reston Limousine

Operates vehicles in accord with Reston Limousine policies, directives and procedures and in compliance with Federal laws and regulations.

Conducts self in an appropriate manner at all times, while working in a diverse environment, assuring a professional quality of service to all external and internal customers, This includes properly answering questions and solving transit related concerns of customers.

Aids customers with disabilities, including assistance in boarding and de-boarding, safely securing wheelchairs and announcing stops.

Inspects assigned transit bus for mechanical problems.

Completes reports accurately and legibly.

Performs various physical duties to successfully complete job responsibilities. These can include but are not limited to, boarding and deboarding transit buses, operating the wheelchair lift/ramp, assisting mobility impaired passengers board or de-board transit buses, securing wheelchairs using a 4 tie down restraint system, lifting the bike rack, lifting baggage compartment doors as may be required.

01/2019 – 07/2019 (Part Time)

BUS OPERATOR, Rome Charters LLC

Safely operate school or charter bus in strict compliance with Rome Charters policies, directives and procedures and all Wisconsin and Federal traffic laws and regulations.

Perform vehicle inspections before, during and after scheduled work assignments..

Operate the radio system in accordance with proper procedure.

Provide accessibility for disabled passengers to board and alight by properly operating all ramps and lifts and safely securing passengers in compliance with ADA guidelines and Company policy.

Follow Company policy for handling lost articles including a visual inspection of the bus at the end of the line and at pull-in.

Complete accident and incident reports accurately and legibly, as necessary.

Planned routes and made proactive adjustments using GPS apps to account for traffic problems

Maintained full understanding of local roads and traffic patterns

Maintained clean and neat shuttle for passenger comfort

05/2018 – 01/2019

BUS OPERATOR, Big Bus Tours

Maintains a working knowledge of current bus routes and stops within the service area as well as the current fare structure and bus pass programs.

Conducts self in an appropriate manner at all times, while working in a diverse environment, assuring a professional quality of service to all external and internal customers.

Aids customers with disabilities, including assistance in boarding and de-boarding, safely securing wheelchairs and announcing stops.

05/2017 – 11/2017

Dispatcher/CSR, MV Transportation

Directly address client calls and communicates issues with drivers and Managers as appropriate.

Monitors radio, telephones and on-road provision of service for quality.

May assign trips/routes to drivers to assure adequate disbursement of trips between all assigned routes.

Monitors daily system performance.

Participates in analysis and review of operating performance.

Notes closed and/or late starting of routes and communicates same to the Managers as appropriate.

Resolving customer issues in a prompt and courteous manner.

Maintain customer satisfaction by investigating concerns, routing them to the proper staff and responding to special requirements

EDUCATION

10/2013

GED, Potomac job corps

02/2018

CLASS B CDL, toni thomas training academy

REFERENCES AVAILABLE UPON REQUEST

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