L Tony Chen

Supply Chain, IT & Sustainability Executive

PROFILE

Consulting executive with a blend of process design, business architecture, and system integration leadership experience; delivered numerous business-critical technology initiatives achieving tangible benefit targets.

Acting as a client advocate to foster partnership between information technology and business leadership & facilitate effective communication to ensure alignment between project / program charter and business goals.

Led the Supply Chain Sustainability Practice from scratch to navigate market dynamics of sustainability / ESG forces driving businesses’ environmental and people sustainability practices, engage chief sustainability officers & supply chain leaders to use companies’ ESG narratives to spur innovation and profitable growth as well as meeting compliance, risk-mitigation and value chain decarbonization needs.

CONTACT

PHONE:

703-***-****

EMAIL:

ad2ywr@r.postjobfree.com

SKILLS HIGHLIGHT

Process Design & Solution Architecture

Order Capture, Fulfillment & Distribution

Procurement (Direct and Indirect) & Supply Planning

Inventory Management & Cost Accounting

After-market Supply Chain & Reverse Logistics

MRO & Field Service Operation

Supply Chain Risk Management, Due Diligence & Supplier Sustainability

Financial Shared Services Payables & Receivables Operations

IT Delivery Management

ERP Program Oversight and Delivery lifecycle Management

Scope, Budget and Requirement-Change Management

Stakeholder Alignment and Communication

Delivery Methodology in Agile, Waterfall or Hybrid

CAREER SUMMARY

TATA Consultancy Services, Edison, NJ

Consulting Partner, Jan 2019 – Nov 2023

Developed strategic offering/competency and thought leadership; built business development & grew consulting pipeline/revenue.

Engagement Director, Mar 2014 – Dec 2018

Managed E2E client engagements and transition to managed services.

IBM Global Business Services, Dulles Center, VA

Associate Partner, 2013 - 2014

Managed active customer engagement; grew existing portfolio of services.

ORACLE CORPORATION, Reston, VA

Consulting Director – Oracle Business Architecture & Executive Advisory, 2011-2013

Directed/led business-architecture engagements to steer clients’ technology Investment to achieve targeted benefits.

Sr. Consultant to Managing Principal Consultant – Oracle Service Industries, 1997-2004

Performed various system integrator/solution architect and project manager roles.

ACCENTURE LLC, Reston, VA

Manager to Senior Manager – Supply Chain Consulting, 2005 - 2010

Led functional workstreams in client engagements focusing on solution design, construction and deployment.

PRICE WATERHOUSE LLP, Atlanta, GA

System Analyst - Management Consulting, 1996 – 1997

Successfully completed PWC’s MITAS Bootcamp Training curriculum and performed system analyst role for a large-scale ERP integration project in the Utilities sector.

EXE

EDUCATION & CERTIFICATION

Post-graduate Study: AI/ML in Business Applications (in progress), UT Austin/McCombs School of Business

Certified Business Architect Oracle Corp

Certified Solution Architect, Accenture LLC

Bachelor of Arts, Business and Economics, St. Andrews University/Presbyterian College

Certified Project Manager,

Oracle Corp

ROLE: ORDER-TO-CASH PROCESS LEAD

PEST CONTROL DIVISION OF A MAJOR GLOBAL SPECIALTY CHEMICAL MANUFACTURER

BUSINESS ARCHITECT

MAJOR INDUSTRIAL GAS SUPPLIER

STRATEGY ADVISOR

MAJOR GLOBAL AUTOMOTIVE CO.

ADVISOR TO THE CHIEF SUSTAINABILITY OFFICER

ONE OF THE LARGEST APPAREL AND GENERAL MERCHANDIZE RETAILER IN THE MIDDLE EAST

SUSTAINABILITY/ESG PRACTICE LEADER

A DIVERSE & GLOBAL TEAM OF SUPPLY CHAIN AND SUSTAINABILITY PRACTIONERS

ENGAGEMENT PARTNER / CLIENT ADVOCATE

ONE OF THE LARGEST US AFTERMARKET MOBILE DEVICE SERVICE PROVIDER

INVENTORY MANAGEMENT & COST ACCOUNTING SOLUTION LEAD

ONE OF THE LARGEST RETAILERS IN MIDWEST

SUPPLY CHAIN CLIENT ENGAGEMENT LEAD

MAJOR US ISP AND CABLE PROGRAMMING PROVIDER

CIO ADVISOR

MID-ATLANTIC REGION MUNICIPAL WATER AND SANITATION AGENCY

CO-PROJECT MANAGER / SYSTEM ARCHITECT

MAJOR US MOBILE CARRIER

SOLUTION ARCHITECT / CLIENT PURSUIT LEAD

US FEDERAL GOVERNMENT OPERATIONAL BRANCH

SYSTEM DEPLOYMENT LEAD

MILL DIVISION IN ONE OF THE WORLD’S LARGEST ALUMINIUM PRODUCTS MANUFACTURER

ENGAGEMENT EXPERIENCE

Conducted root-cause analysis for revenue leakages, aging & uncollectible (~7% of receivables), billing process inefficiencies, and lacking transparency over 3rd parties’ handling of request-to-pay transactions; devised an immediate remediation plan and a roadmap targeting 5-year benefits of ~ $45.9M through streamlined customer onboarding, contract lifecycle management, price cataloging, digital customer service, integrated work order management and billing automation.

Analyzed slow-moving / surplus inventory from As-Is ABC classification and created a more granular matrix to group inventory targeting 27% COGS reduction along with three additional high-impact improvements – 1) increase asset utilization, 2) update pricing structure, and 3) reduce surplus inventory that totaled $50M in overall benefit.

Assessed addressable opportunities in automotive aftermarket in 6 areas including installed base penetration, long-term service contract attachment, beyond-equipment services, parts provisioning & recovery, pricing, and expanded customer base with targeted benefits of 1) increased sales, long-term contracts attachment rate, revenue increase by 3-5% and margin by 5%, and topline growth of 25~30% in aftermarket sales.

Conducted benchmark analysis against industry leaders and ESG materiality alignment business goal for profitable growth; crafted a blueprint for supply chain sustainability by engaging and incentivize the company’s value chain partners; formulated strategies for supplier engagement and lifecycle management for low-carbon material supply chains targeting 50% of suppliers’ commitment to report Scope 1 & 2 GHG emissions, benchmarked against retail industry leaders.

Led an international team to assess market forces, consumer & investor demands, and regulatory development for solution development and consulting offerings including:

Peer analysis by industry and benchmark against industry leaders

Industry/sector specific priorities and high-impact initiatives following a common set of general ESG goals combined with digital innovations.

Regulatory analysis for human rights protection and social sustainability with respect to extended supply chains.

Creation of a knowledge repository for regulatory development and standards framework concerning corporate sustainability reporting.

Supply chain risk management framework to protect business vulnerability from blind spots in upstream value chains with guidelines from OECD risk management protocol.

Analysis and advisory of escalating climate and corporate sustainability reporting standards by ESRS, ISSB/IFRS, and US SEC and state-level climate related financial disclosure regulations and policy directives

Strategy formulation and blueprint for “lighthouse” engagements to spur clients’ sustainability innovation and develop journey map for sustainable growth and resilient supply chains.

Forming alliance with SaaS providers specializing in supply chain risk management, operational sustainability, and ESG reporting for joint go-to-market business development and white-label software solutions.

Oversaw a business transformation and system & system modernization program from inception to stabilization for a multi-year initiative; set up execution plan & governance structure; managed day-to-day program execution and risk mitigation over scope, budget and change management, launched a production platform that supports shipping of >10K Certified Pre-Owned devices each day from each facility, doubling from its baseline volume prior. The same operating model & platform have been rolled out globally to Canada, Japan, UK, and Germany

Worked with merchandizing management and cost accounting to design a retail-bound FIFO/LIFO costing data model to facilitate merchandise perpetual inventory management built on a new Azure platform to support an enterprise-grade system modernization program.

Provided consulting strategy and direction over client’s supply chain operations and supporting IT initiatives; Led multiple projects in two years over supply chain improvement and system modernization initiatives with respect to CPE management, integrated supply chain planning, and distribution network optimization concerning both forward and reverse logistic operations.

Acted as the advocate of the CIO to oversee consulting vendor engagements over project scope, budget, and timeline; mitigated risks of scope change and budget overrun and facilitated successful delivery of a mission-critical initiative to deliver targeted technology enablement and benefits.

Led the distribution network optimization program to consolidate the carrier’s 10 national and regional warehouses and transitioned to a unified UPS 3PL logistic center; deployed IT platforms to integrate 3PL WMS/TMS data stream to support demand management, supply/inventory planning, and retail replenishment. Tony supervised the implementation and rollout of the Oracle Order Fulfillment solution supporting the consolidated distribution hubs. During the 1-year deployment cycle, Tony coordinated change management, job aids preparation, and user training/readiness to deliver a well-coordinated production launch resulting in a one-time $265M of direct benefit.

Performed solution blueprinting for the field logistic modernization program (with over $100M CAPEX allocated for implementation supporting field personnel & equipment deployment, asset tagging and tracking; created design blueprints over eight hundred Government’s requirements covering supply logistics, asset tracking & maintenance, and operational sustainment in international territories

Led Mill division’s procurement/MRO business process optimization program; gathered spend data to analyze MRO categories and identify contract leakages and Maverick purchases over its annual MRO spend of $1B; mapped high-volume categories (60% of spend by aggregate) to supplier catalog through e-marketplace to maximize contract buying by 30% and extended better inventory visibility.

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