Post Job Free

Resume

Sign in

Customer Service Costa Mesa

Location:
Huntington Beach, CA
Posted:
January 21, 2024

Contact this candidate

Resume:

DAVID HARRISON

***** ***** ** ********** *****, CA · 714-***-****

ad2ywq@r.postjobfree.com

Professional Summary: Over twenty years of experience in sales, marketing and customer service in the sports industry. A successful and loyal leader in sales and marketing teams to improve growth and profit. Excellent communicator with pride in providing VIP customer service and building team comradery. Self-driven and efficient in managing multiple territories and foreseeing future needs.

EXPERIENCE

MAR 2021 – DEC 2023

DIRECTOR OF STRATEGIC ACCOUNTS Hurley inc. (subsidiary of United Legwear.), costa mesa

Buckle, Nordstrom, Nordstrom Rack, Hurley Retail, Hurley.com and Hurley DTC.

Supported continuous improvement of group strategies, program development and

organizational effectiveness to drive revenue in excess of $20 million

Built and expanded relationships by delivering customer insights to drive sales, repeat business

opportunities and increase market share

Negotiated agreements to develop and execute profitability strategies for key accounts

DEC 2019 – MAR 2021

STRATEGIC ACCOUNT MANAGER Hurley inc. (subsidiary of United Legwear.), costa mesa

Dicks Sporting Goods, Buckle, Nordstrom, Nordstrom Rack, Big 5 and Pac sun

Cultivate and grow relationships to escalate sales, return business and development potential for increasing market shares. Ongoing customer and team collaboration to negotiate sales and profitability.

NOV 2014 TO DEC 2019

SALES REPRESENTATIVE/MANAGER & SALES ASSISTANT hurley inc. (subsidiary of nike inc.), costa mesa

Initiated sales with new line and exceeded sales goals. Initiated business with new store fronts and opened up multiple stores for the new line. Assist in sales and managing VIP accounts that revenue multi-millions. Support growth and refinement of team strategies, mediation of accounts and program development.

AUG 2013 TO NOV 2014

NATIONAL ACCOUNTS MARKETING MANAGER Hurley inc. (subsidiary of Nike Inc.), costa mesa

Develop and implement marketing initiatives that drive retail opportunities for the consumer. Develop programs to maximize brand awareness and sales.

NOV 2012 TO AUG 2013

WEST COAST SALES & MARKETING MANAGER Hurley inc. (subsidiary of Nike Inc.), costa mesa

Develop partnerships with key stake holders in brand sales and merchandising. Event activations and budget management.

JAN 2011 TO NOV 2012

ICON DOOR/WEST COAST SPECIALIST Hurley inc. (subsidiary of Nike Inc.), costa mesa

Brand imagery, point of purchase, strategic event planning, and work cross-functionally with sales team.

JAN 2010 TO JAN 2011

PACSUN E-COMMERCE/OUTLET SALES REP Hurley inc. (subsidiary of Nike Inc.), costa mesa

Manage sales and customer service for e-commerce. Develop business plans for yearly growth.

NOV 2009 TO JAN 2010

CREATIVE TRAFFIC MANAGER Hurley inc. (subsidiary of Nike Inc.), costa mesa

Responsible for managing deadlines and project completion. Reporting budgets monthly, quarterly, and yearly to the Chief Financial Officer. Monetary negotiations with contractors to complete projects efficiently.

NOV 2007 TO NOV 2009

RETAIL VISUAL EVENT COORDINATOR Hurley inc. (subsidiary of Nike Inc.), costa mesa

Responsible for all inventory, point of purchase, window display purchasing and execution of display. Plan, manage and budget for trade shows, events, and sales meetings.

OCT 2005 TO NOV 2007

CUSTOMER SERVICE RELATIONS Hurley inc. (subsidiary of Nike Inc.), costa mesa

Provide world-class customer service to largest and prestige territories of all customers and sales rep in Los Angeles, Orange County, Northern California, Oregon, Washington, and Alaska. Responsible for all order management, customer support, developed budget, create and assess weekly sales goal.

AUG 2003 TO OCT 2005

BELLMAN Mandalay bay- the hotel, Las Vegas

Provide and insure a standard of five diamond service to a variety of guests, throughout the duration of their stay. Assisted with special requests and/or arrangements for high-profile guests, while maintaining a high level of confidentiality. Participated in promotional advertisement for hotel.

AUG 2003 – OCT 2005

SALES ASSISTANT dh enterprise, Las Vegas

Client communication, marketing and promotional sales. Plan and coordinate home and garden shows. Develop and orchestrate trade show events.

DEC 2002 TO AUG 2003

WAREHOUSE MANAGER/MARKETING COORDINATOR Hurley inc., costa mesa

Manage, direct and supervise team. Collaboration with promotions department, lead tours for professional athletes and musicians. Managed purchases of team and responsible for trade show exhibits at ASR.

DEC 2001 TO DEC 2002

WAREHOUSE DATA ENTRY/ INVENTORY MANAGER Hurley inc., costa mesa

Strategically organize and manage merchandise. Lead of warehouse inventory operations.

DEC 1999 TO DEC 2001

WAREHOUSE INVENTORY Hurley inc., costa mesa

Collection and distribution of merchandise. Assist in training of new warehouse employees.

JUNE 1995 TO DEC 2000

OUTSIDE SALES LOS ANGELES TIMES, orange county

Led a team in sales for the L.A. Times newspaper. Managed special events and promotions.

SKILLS

Client & Colleague communication

Budgeting and Allocation

Organization & Time management

Account development, planning and management

P & L management

Manage and grow multi-million-dollar accounts

Territory Management

Marketing

Customer service

Growth of sales

Leadership & Team management

National accounts management

Strategic account management

ACCOMPLISHMENTS

Employee of the month 2006

Employee of the year 2006

New line 1st year sales 0 to 1.5million 2014

Game Changer of the year 2015

REFERENCES

Available upon request



Contact this candidate