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Operations Manager Customer Service

Location:
Harvey, LA, 70058
Posted:
January 21, 2024

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Resume:

RANDY K MCCALLUM

Harvey, LA • 504-***-**** • ad2yw2@r.postjobfree.com

DETAIL-ORIENTED MANAGER and MARKET ANALYTICS STRATEGIST

SOC Analyst Operations • Data Analysis & Reporting • Loss Control Specialist •

Optimization Manager • Hydrocarbon Measurement Expert •

Hydrocarbon Metering Systems Implementation Manager •

Operational Optimization • Effective Communicator

Received Promotions With More Responsibilities At Each Company I Have Worked For

WORK EXPERIENCE

STATOIL; Austin, TX May 2018 - Nov 2021

Principal Analyst Operations/Measurement Specialist

Maximized allocation performance significantly by persuading management to lower acceptable deviation from 8% to 2%, thus enhancing overall accuracy.

Improved allocation performance and increased measurement accuracy by persuading management to lower acceptable allocation deviation from 8% to 2%

Led diverse team to address complex regulatory/third-party audits, resulting in numerous Incidents of Non-Compliance being withdrawn, greatly improving company reputation.Increased operational efficiency by 15% by implementing optimized measurement techniques and processes.

Aligned advanced metering calibration checks frequency & sample analyses with stringent governmental requirements, reducing maintenance costs by 15%.

Supervised Production Analysts using Cygnet's Flow Measurement System software resulting in an average monthly deviation of less than 1%.

Achieved a 20% reduction in regulatory non-compliance issues by developing and implementing comprehensive training programs.

Streamlined liquid and gas custody transfer processes, resulting in a 25% reduction in measurement errors.

Performed exhaustive audits on hydrocarbon lab vendors, uncovering two labs' incorrect application of current GPA calculations, necessitating immediate corrective actions.

Empowered engineers and management with measurement subject matter expertise for operational processes optimization, facility design, and custody transfer solutions.

Utilized comprehensive data analysis and KPI reporting to enable management's assessment of standards, controls, and continuous improvement benchmarks.

Authored comprehensive Measurement SOPs aligning Equinor policies/procedures with API, AGA & GPA standards ensuring global compliance consistency.

Acted as a liaison between the Operations team and other groups such as Regulatory, Automation, Subsurface etc., fostering effective communication.

Recovered over seven billion cubic feet of unaccounted or misallocated production through a Lost & Unaccounted control program implementation.

Conducted audits on all vendor shops fabricating equipment for Equinor, ensuring quality.

Implemented extensive training for O&M staff, production analysts, and regulatory staff.

Collaborated with Regulatory dept. to ensure compliance with all government regulations.

Guided three hydrocarbon assets with technical consulting, leadership, and support.

Contributed expert advice to the legal department on litigation-related issues.

INTERTEK USA; Schriever, LA April 2016 - Aug 2017

Branch Manager Promoted

Promoted to Branch Manager in April 2016, overseeing all field and laboratory measurement services across SE Louisiana and Mississippi.

Delivered on financial growth goals including forecasting, setting growth targets, customer acquisition, and developing new market segments with analytical thinking.

Worked with clients to proactively address potential concerns associated with BSEE (Bureau of Safety and Environmental Enforcement), effectively reducing risks.

Streamlined all field and lab-related forms/programs to ensure compliance with industry standards as well as governmental & ISO requirements.

Identified and developed new service lines, significantly increasing revenue and market share via innovative, compelling value propositions.

Spearheaded the update of internal measurement training protocols; this included developing SOPs, methods, and formats related to measurements.

Developed programs for reporting oil and gas analysis results, improving operational efficiency.

Initiated monthly meetings with top five clients, enhancing communication and relationships.

Conducted ISO and AQSTM audits at all Intertek offices, ensuring quality control.

Promoted growth in novice technicians through leadership and mentorship.

INTERTEK USA; Schriever, LA Nov 2015 - April 2016

Technical Training Manager

Boosted the first-attempt pass rate of technicians for Shell Oil's LACT certification from 50% to 98% through innovative in-house training programs.

Spearheaded the evaluation and identification of training qualifications for all Intertek Measurement Technicians, customizing an initial training plan per individual needs.

Crafted and delivered a variety of natural gas and liquid measurement-related training programs for both internal staff and external personnel.

Collaborated with partners to develop a computer-based technician training curriculum.

Executed audits of Intertek technicians, reinforcing ISO verification of training.

Designed lab programs with MS Excel and Access, modernizing client data reporting.

Formulated a technical task proficiency program that met ISO requirements.

SOUTHERN PETROLEUM LABORATORIES; Belle Chasse, LA April 2003 - Oct 2015

Regional Operations Director

Promoted to Operations Director in 2003, I managed all field and lab measurement services throughout the southeastern US, including offshore waters.

Surpassed financial growth goals, enhancing monthly income by 22% via the launch of new services driven by market analytics and problem-solving skills.

Engineered measurement systems for both new and existing customers, encompassing LACT skid design, allocation measurement skid design, and EFM/SCADA process controls.

Collaborated with clients to address potential BSEE (Bureau of Safety and Environmental Enforcement) concerns.

Actively contributed to the development and improvement of SPL's measurement standards.

Implemented effective process solutions addressing measurement discrepancies.

Prior Experience: SOUTHERN PETROLEUM LABORATORIES, INC, Division Manager (promoted), SOUTHERN PETROLEUM LABORATORIES, INC, Field Supervisor (promoted), SOUTHERN PETROLEUM LABORATORIES, INC, Inventory Manager (promoted), SOUTHERN PETROLEUM LABORATORIES, INC, Chart/EFM Department Manager (promoted), SOUTHERN PETROLEUM LABORATORIES, INC, Corporate Training Coordinator, MIS/IT Support, VINTAGE PETROLEUM, INC, Measurement and Control Supervisor

EDUCATION

TECHNOLOGIES, CERTIFICATIONS, AFFILIATIONS

Technologies: * MS Office Suite, * SAP, * MS Windows Server, * Wireshark Data Capture, * eMaint, * Kali Linux, * Parrot OS, * SmartDraw Applications, * Python Coding, * Snort / Splunk, * Flow-Cal TESTit, * Red Team Operations, * Adobe Suite, * Flow-Cal PROVit, * Blue Team Operations, * Cygnet Flow Measurement Service, * P2 Merrick Systems, eVIN, Carte, ProCount, LabVIEW, Linux Operating System, Cisco Networking Equipment, VMware, SCADA Systems, SharePoint, Microsoft Visio, Google Analytics

Certifications: R.E.T.S. Electronic Training Center - Electronic Technology, June 1981 •

LSU/Fullstack Academy – Cybersecurity, August 2022

Affiliations: Voting Member, API COGFM • Voting Member, API COLM •

Voting Member, API 20.2 Sub-Committee • Member, API 22 Sub-Committee •

Member, API 14.3 Sub-Committee • Member, API 20.1 Sub-Committee • Member, Acadiana Flow Measurement Society • Member, GPA Section H • New Orleans Pipeliners Association • Jefferson Parish Emergency Management • Team Leader, Jefferson Parish CERT/Citizens Corp • Plaquemines Parish Emergency Management



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