Michael Armstrong

**** **** ****** **, ******** TX, 77581 mobile: 512-***-**** email: ad2yvu@r.postjobfree.com

As an experienced and self-motivated individual, I have a proven track record of providing professional, confidential and effective support at all levels of management as well as my peers. Accustomed to working in high pressure environments with the initiative, drive and positive attitude to resolve situations and prioritize my daily activities. My personal strengths include a high level of quality in my work, customer service, effective communication at all levels. Attention to detail, time management, problem solving, and good organizational skills.

Employment History

Foundation Communities (Sprint Terrace Apartments) – Austin, TX

Front Desk Administrator / Leasing Agent 9/08 to 6/21

● Manage and coordinate all activities pertaining to the front office including manning the phones, 911/EMS calls for the entire complex. Maintain/track visitors within and throughout the complex (sign in/out log) during my shift.

● Initiate maintenance requests for the complex (residential and preventive maintenance).

● Account Receivable & Payables – collection of rent payment. Paying vendor and office invoices through ONESITE REAL PAGE software.

● Compliance – maintain/file residential paperwork for Federal/State/HUD audits and inspections.

● Maintain overall mission as front desk reception is the safety and customer service for the residents, staff and visitors.

Leasing Agent Responsibilities:

● Prepare application packets (via REDBOOKs Blue Moon software), filing the applications of all new prospects, notarizing of special documents and pulling credit reports.

● Calculate income and conduct inventory assets for prospects and existing residential certification.

● Collect all personal information/documentation required during the application process; submit to our main office for approval. Upon application approval, I initiate a meeting with the new resident to review their lease and other provisions.

University of Texas - Austin, TX

(U-Temps primary staffing agency for UT) 2/06 to 9/08

UT - PRC Facilities Maintenance & Construction Trouble Desk

● Data enter of preventive maintenance data –distributed weekly preventive maintenance work orders, closed preventive maintenance work orders, and maintain preventive maintenance documentation files.

● Answered trouble calls; scheduled service requests using the FAMIS program. Page technicians as necessary and followed standard operating procedures (S.O.Ps) for emergencies.

● Processed key request, verified signatures of authorized issuers and notifying Lock & Keys technician.

● Managed the key documentation file (issued and returned) to authorized personnel.

● Prepared and distributed Service Interruption Notices to the appropriate party.

PETEX (Petroleum Extension of Texas) - Shipping and Receiving Clerk

● Completed high volume orders and created pallets for shipments. Utilized the UPS, FedEx and DHL shipping methods on-line and manually to get orders to their assigned destination.

● Burned programs onto CD’s and compiled customized training packages for different companies (i.e., Schlumberger, Transocean).

FedEx Ground - Round Rock, TX

Sub-Contractor Package and Delivery Driver 7/03 to 12/05

● Responsibilities included loading, delivering and servicing goods to business and residential customers.

● Resolved customer service issues throughout my route to maintain great relationships with my customers.

● Utilized MAPSCO reading skills to meet designated time delivery in certain areas of a core zone. Performed various warehouse duties prior to becoming a P&D driver.

United States Air Force,

Aircraft Armament Systems Journeyman 10/99 to 1/03

● Performed schedule maintenance on over 1,100 pieces of F16CJ alternate mission equipment (AME) and M61A1 20 millimeter gun systems valued at more than $37 million.

● Inspected, troubleshot and repaired ammunition loading systems. Completed time compliance technical orders and timed charges on assigned AME and gun systems.

● Executed acceptance and transferred inspections on aircraft AME. Data entry using the core automated maintenance system database for all maintenance actions.

● Unpacked and packed assigned equipment and delivered to maintenance for inspection. Maintained the flights munitions account and the wing AME.

Accredited skills:

PC literate (Windows, Excel, Word, Outlook, Power Point, Info Path) MAC

UPS, FedEx and DHL Shipping Methods, S.M.I.T.H Driving School Graduate

Apprentice Aircraft Systems Specialist Course - Special Purpose Recoverable Authorized Maintenance Courses - F-16 and B-1 Armament Aircraft Maintenance Courses

Data-Entry - FAMIS - DEFINE (software programs), 40+ WPM (PC and typewriter).

Education: Georgia Perimeter College 9/97 to 7/99

General Coursework

Berkmar High School, Lilburn, GA June 1997

Graduate/HS Diploma

Community/Volunteer Services:

2021– Present American Legion Post 490

2011 – 2012 YNPN Austin – At Large Board Member, Austin TX

2008 – 2009 Goodwill (computer service store) and Job Placement Tutor - Austin, TX

2003 - Food Lion Charity, distributing canned goods to the homeless -Abilene, TX

2004 - Assisted in the Adopt-a-Highway clean up - Florence, TX

References: Jeff Miller Quiana Fisher Michael Arridell

917-***-**** 512-***-**** 334-***-****

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