Detroit, United States ***** 313-***-**** ad2yuz@r.postjobfree.com

JAHMECA PHILLIPS

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL

SUMMARY

SKILLS Analytical and Critical

Thinking

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● Flexible and Adaptable

● Medical Coding

● Multitasking Abilities

Medical Office

Management

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● Insurance Verification

● Good Telephone Etiquette

● Active Listening

● MS Office

● Data Entry

VERIFICATION REPRESENTATIVE 03/2023 to Current

Assurance-LiveOps, Remote, Remote

MEDICAL SECRETARY 01/2007 to 10/2007

Metropolitan Physical Therapy, Southfield, MI

NURSING ASSISTANT 07/2001 to 05/2005

Pembrooke Nursing Center, Detroit, MI

WORK HISTORY

Answered telephone calls to offer office information, answer questions, and direct calls to staff.

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Established and maintained relationships with insurance providers for productive communications.

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● Complied with HIPAA guidelines and regulations for confidential patient data.

● Answered customer telephone calls promptly to avoid on-hold wait times.

● Responded to customer requests for products, services, and company information. Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.

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● Supported office staff and operational requirements with administrative tasks.

● Organized paperwork such as charts and reports for office and patient needs.

● Enhanced office productivity by handling high volume of callers per day. Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

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Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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NURSING ASSISTANT 01/1997 to 09/2001

Broad Street Nursing Center, Detroit, MI

● Documented care actions by completing records and logging in medical software system.

● Checked patient vitals such as temperature, blood pressure, and blood sugar levels. Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.

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● Documented patient information and care activities in electronic health records. Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.

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Customer Service Training Center, Southfield, MI

Certificate of Completion, Customer Service, Soft Skills, Microsoft 365, 01/2023 SHS Operation ABLE of Michigan, Detroit, MI

Certificate of Completion, Business Office Specialist, 09/2022 National Institute of Technology, Detroit, MI

Certification, Technology Education, 05/2006

EDUCATION

CERTIFICATIONS ● CNA - Certified Nurse Assistant

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