Customer Service General Manager
Resume:
Geneva Delores Sayles
Caret, VA 22436
E-Mail: *.*********@*****.***
WORK EXPERIENCE
February 2018 – Present Manager – Formal Envy Bridal – Fredericksburg, VA
Supervise staff of up to five employees
Evaluate employee performance
Increase revenues for facility
Prepare work schedule for staff
Implement standards and operating procedures
Responsible for accuracy of measurements
Opening and closing procedures
Bank deposits
Cash reconciliations
Conduct training classes with staff to improve customer service
and ensure customer satisfaction
Respond to customer evaluations to ensure customer
satisfaction
Responsible for ordering of product
Responsible for receiving product and computer input
Responsible for setting appointments
Responsible for contacting potential customers for confirmation
of appointments
September 2015 – September 2017 General Manager – Subway – Tappahannock, VA
Supervise staff of up to ten employees
Evaluate employee performance
Increase revenues for facility
Prepare work schedule for staff
Implement standards and operating procedures
Assistant to assistant manager and shift managers
Conduct training classes with staff to improve customer service
Supervise, coordinate, and assist in all aspects to comply with
franchise standards
Identify existing problems in customer service and provide
highly effective problem solving skills
Process and follow up on all incoming catering orders and
process payments
Develop short and long term financial and operational plans
and goals
Monitor all expenses and revenues
Conduct weekly staff meetings
Daily bank deposits
Knowledge of opening and closing procedures
Responsible for all inspections ex. Subway, Health Department
Weekly ordering of product
Prepare payroll and overtime reports
Prepare weekly prep sheets and build to order guides
Prepare online catering orders
June 1991 – September 2015 General Manager / Director of Sales
Ramada Inn South / Howard Johnson – Fredericksburg, VA
Create and implement sales, marketing, and advertising
budgets
Supervise staff up to eight managers
Evaluate employee performance
Increase revenues from sales for hotel
Prepare work schedules for staff
Implement standards and operating procedures
Reconstruct management team to improve customer
service and satisfaction and product consistency
Assistant to Sales Manager, Human Resources Manager,
Front Office Manager, Controller, Executive
Housekeeper and Food and Beverage Managers
Conduct training classes with front desk staff to improve
customer service skills
Supervise, coordinate, and assist in all aspects of the
operations of the front office and sales department
to comply with franchise standards
Identify existing problems in customer service and provide
highly effective problem solving skills
Process and follow up on all incoming and outgoing contracts,
advanced deposits, rooming lists and payments
Develop short and long term financial and operational plans
and goals
Construct annual budget and monitor all expenses and revenues
Construct weekly and monthly reports of all incoming and
outgoing revenues
Conduct weekly staff meetings
Oversee and inspect all catering events
Attend Chamber of Commerce events
Create and promote packages to increase sales
REFERENCES
Available upon request
Contact this candidate