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United States Customer Service

Location:
District Heights, MD
Posted:
January 21, 2024

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Resume:

Anthony Green

Seasonal Laborer - Department of Public Works and Transportation

District Heights, MD 20747

ad2yug@r.postjobfree.com

+1-240-***-****

My top skills are over 20 years of customer service.. And, 5 years Technology that includes Electronic, hardware, software experience. And., I have 5 years IT Technology experience. I have 6 years of class room lecture knowledge of Socialogy at the Undergraduate level.. Authorized to work in the US for any employer

Work Experience

PSE Mail Processing Clerk

United States Postal Service - Capital Heights, TN October 2021 to Present

I process incoming bulk 4th class mail. And, I key the incoming mail that is sorted according to various zip codes throughout the Capital District.

Mail Handler Assistant

Southern Maryland GMF - District Heights, MD

September 2020 to Present

I am a loader I presort incoming letter, and flat trays containing U S. mail.Eben, I put it in a assembly line belt for processing.

Clerical Assistant

United States Postal Service - Brandywine, MD

May 2020 to June 2020

I worked as a Holiday Clerk Assistant. And, I sorted parcels and put them in assigned tubs for delivery. Letter Carrier

United States Postal Service - Brandywine, MD

February 2020 to March 2020

I worked as US Postal Service. And, I worked and cased letters, flats in assigned case route.Then, I pulled it down for delivery on the street. I drove LLV to assigned route. Security Assistant

US Census Bureau - Suitland-Silver Hill, MD

May 2019 to October 2019

I was as a Security Administration Assistant I verified information by using company software and Technology to process new incoming employees submitted for clearances in background checks. Seasonal Laborer

Department of Public Works and Transportation - Forestville, MD January 2019 to May 2019

8400 D Acv Road

Forestville, Maryland 20747

01/2019 -Present

Hours per week: 40

Seasonal Laborer

I work as a Seasonal Laborer and I perform unskilled and limited tasks of physically demanding nature. I perform duties relating to snow and ice removal during inclement weather working 12 hour shifts if needed. Also, I responds to environmental / highway emergencies situation to control snow, storm water hazardous debris, oil spills, etc. on road, grounds and related areas. Tony Swann Crew Supervisor 301-***-****)

Van Driver

Jaycees Child Care Center - Fort Washington, MD

June 2018 to September 2018

I operate passenger van to transport staff and children to different outdoor events: Museums, waterparks, and movies. Also, I keep vehicles cleaned.

Onsite Director: Deborah Williams 301-***-****, 2449) Technician

Aerotek - Hanover, MD

February 2017 to May 2017

I worked at Fort Detrick located in Fredrick Maryland. And, I worked to install and updated location and operation of security cameras within the installations. I did learn and applied working knowledge and computer skills and Technology in the application, maintenance, of security cameras, audio, and video feeds. And, I worked within the telegraphing rooms configuring The HTML platforms to troubleshooting fiber optical cable connections for proper low voltage operation. I did configure and resolve Cloud configuration when uploading software programs and pinpointing actual platforms used. And, I verified the IP addresses, subnet locations of each individual security camera location using specified computer software: Eudora, Pelco and Excel systems. Also, I verified and made sure security cameras was physically operational and received video picture verification. This was done when Eudora program running and I walked to the location of actually/ physical camera location to make sure data media converted to actually video feed.

Locksmith Administration

Smithsonian Institution - Washington, DC

January 2016 to June 2016

Natural History Museum)

9th and Constitution Avenue N.W.

Washington, D. C. 20013-7012 United States

01/2016- 06/2016

Salary: 10.50 USD per Hour

Hours per week: 40

Locksmith Administration

Duties, Accomplishments and Related Skills:

I am the point of contact for Locksmith Department. I process exit clearances, and file key requests, lost key reports. Also, I distribute keys to customers when they come to our office. And, I answer incoming calls when customers call the office.

Wes Walser Shift Supervisor202-***-****)

Gallery Attendant

Smithsonian Institution - Washington, DC

October 2015 to January 2016

700 Independence Avenue S.W.

Washington DC, DC 20013-7012 United States

10/2015 - 01/2016

Salary: 10.50 USD per Hour

Hours per week: 40

Gallery Attendant

Duties, Accomplishments and Related Skills:

I provide security within the museum. And, I maintain an assigned post and safeguard against theft, and vandalism within the museum. And, I utilize all Emergency Signals when necessary. An example, a specific code is used when a visitors comes within a certain distance of a valuable, or rare exhibit. An officer would respond, by announcing the Officer's Call sign Gulf 12, then the Location, Room 303C, Guest Activation, Security code Gulf white, meaning accidentally setting off alarm. By responding to each incident you show reliability to your post. And you show willingness to help customers relax when they trip an alarm by mistake. Then you, the Officer extend courtesy to the immediate public. Also, showing empathy that you care about their visit within the museum. Sergeant Ford Shift Supervisor 202-***-****)

Housekeeping Assistant

Stratton V. A. Medical Center - Albany, NY

November 2008 to September 2012

113 Holland Avenue

Albany, NY 12208 United States

11/2008 - 09/2012

Salary: 15.15 USD Per Hour

Hours per week: 16

Series: 1640 Pay Plan: GS Grade: GS-1

Housekeeping Assistant (This is a federal job)

Duties, Accomplishments and Related Skills:

I am assigned to the General Services section of the Stratton V. A. Hospital in the capacity of a CWT worker. I clean and maintain utility closets within the hospital. Also, I do light dusting of each bin within the area I am cleaning. I take supplies out of the bins and spray container with a cleaning solution, wipe it down, then replace items back in the bin.

Supervisor: Ed Dimmer 518-***-****)

Okay to contact this Supervisor: Yes

CWT worker

Stratton V.A. Medical Center - Albany, NY

June 2008 to November 2008

113 Holland Avenue

Albany, NY 12208 United States

06/2008 - 11/2008

Salary: 7.15 USD Per Hour

Hours per week: 40

CWT worker

Duties, Accomplishments and Related Skills:

I was assigned to the AMMS section of the Stratton V.A. capacity of a CWT worker. And, I cleaned and maintained utility closets within the hospital. Also, I did dusting of each bin within the area as I cleaned. Also, I took stock out of the bins and sprayed the container with a cleaning solution, than I wiped it down replacing the items back into each bin.

Supervisor: Maureen Corbett 518-***-****)

Okay to contact this Supervisor: Yes

Adirondack Trailways

255 Hurley

Adirondack Trailways

Vehicle Attendant

Hurley Avenue - Hurley, NY

August 2006 to December 2007

Duties, Accomplishments and Related Skills:

I worked as a vehicle attendant to help the upkeep and maintenance of commercial buses. And, I cleaned both the interior and exterior of each bus I cleaned. Also, I operated the buses to drop them off for drivers at the Albany Bus terminal.

Supervisor: Tom Baker 845-***-****)

Ok to contact Supervisor:Yes

Letter Carrier

Morris-Curseen General Mail Facility - Washington, DC November 1988 to March 2004

900 Brentwood Road N. E.

Washington, D. C. 20066

11/1988- 03/2004

Salary: 15.15 USD per Hour

Hours per week: 40 plus

Letter Carrier

Duties, Accomplishments and Related Skills:

I worked as a United States Postal Carrier for 15 years. And, I operated various size vehicles, LLV, 5-ton, 9-ton, and 7-ton vehicles to collect, and drop off 1ST class, 4th class U.S mail and parcels. On weekends our team performed rotating in charge duty. We resolved over the phone work issues. And, we handled customer complaints, issues and resolved them.

Supervisor: Sally Ford 202-***-****)

OK to contact Supervisor: Yes

Educational Assistant - Special Education

Board of Cooperative Educational Services (BOCES) - Albany, NY September 1993 to May 1994

I WORKED AS A EDUCATIONAL ASSISTANT. AND, I HELPED, AND SPECIAL NEEDS STUDENTS WITH ALL CLASSROOM STUDIES. I HELPED THEM LIFTING THEIR READING, MATH, AND WRITING SKILL LEVEL.

Contact Representative

Office of Personnel Management - Washington, DC

March 1987 to November 1988

Retirement Information

1900 E Streets N.W.

Washington, D. C. 20415

3/1987-11/1988

Salary: 8.50 USD per HOUR

Hours per week: 40

Contact Representative

Duties, Accomplishments and Related Skills:

I worked in the Office of Retirement Information. And, I worked as a Contact Representative and I answered incoming telephone inquiries concerning Legal Rights and provisions of retirees (annuitants) health insurance, FEGLI, and death benefits. And, my position I held was based on production. I also provided technical support using Windows and updated information on my computer. My next promotion was based on my answered calls every hour. Finally, I logged each annuitant's case file into the office data base for adjudication. Wendy Gross Office Manager 202-***-****) Medical Records Technician

National Institute of Health (NIH) - Bethesda, MD

March 1986 to March 1987

I worked in Building 10 NIH Medical Center. I worked as a part-time medical records technician. And, I filed medical records. Also, I attached medical documents:EKGs, X-rays,And, Bloodwork results. In proper designated location.

Security Assistant

United States Census Bureau - Suitland, MD

May 2019

I worked in the Central Investigative Services. And, I verify new applicants., and, I determine and help each one correct their processing .

• Coordinated with other security agencies, as necessary Education

Graduate Degree

American InterContinental University - Schaumburg, IL March 2019

A+ certification in Information Technology

Prince George's Community College Team Builders Academy - Upper Marlboro, MD September 2018 to December 2018

Associate's degree in Electronic Engineering C++, and Low Voltage. We also did different water electrolytes testing to how negative and positive neutrons interact. Also we studied Share point operations within each laboratory exercise completed.

ITT Technical Institute-Albany - Albany, NY

September 2012 to December 2014

Bachelor's in Sociology

State University of New York at Albany - Albany, NY August 1999 to December 2003

High school diploma or GED in Academic

Saint Anthony's High School - Washington, DC

September 1974 to May 1978

Skills

• General Labor (Less than 1 year)

• General Laborer (Less than 1 year)

• Computer Networking (3 years)

• Locksmith Experience (Less than 1 year)

• Troubleshooting low voltage (5 years)

• Van Driver (5 years)

• Driving (10+ years)

• Mechanical Knowledge (3 years)

• Delivery Driver Experience

• Computer Forensics

• Network Security (4 years)

• Network Firewalls (3 years)

• Information Security (3 years)

• Operating Systems (5 years)

• Microsoft Windows Server (5 years)

• VMWare

• Network Support (3 years)

• DHCP (3 years)

• TCP/IP (3 years)

• DNS (4 years)

• LAN (3 years)

• Network Administration (4 years)

• System Administration

• Active Directory

• Microsoft Windows Server (4 years)

• Microsoft Exchange

• Network Monitoring (10+ years)

• Technology management (5 years)

• SQL

• Linux

• WAN (3 years)

• Microsoft SQL Server

• Network Engineering (3 years)

• Network Infrastructure (4 years)

• Microsoft Excel (10+ years)

• GIS

• Microsoft Word (10+ years)

• Authentication

• SCCM

• ServiceNow

• MySQL (3 years)

• Hydraulics

• Automotive diagnostics (10+ years)

• Help Desk (3 years)

• Load Balancing

• VPN

• Computer literacy (10+ years)

• Basic math (10+ years)

• English (10+ years)

• Cloud infrastructure

• Spanish (3 years)

• Customer support (10+ years)

• iOS (3 years)

• HubSpot (2 years)

• Application support (5 years)

• Mobile applications (2 years)

• Bilingual (4 years)

• Filing

• Documentation review

• Adult education

• CMMS

• Water treatment

• Microsoft Office

• Desktop support

• AWS

• Mac OS

• Network installation

• Azure

• Agile

• DevOps

• Java

• Computer hardware

• Data warehouse

• Zendesk

• Records management

• DoD experience

• HTML5

• SharePoint

• Web development

• jQuery

• Research

• Server Management

• Remote Access Software

• VoIP

• Software troubleshooting

• Technical support

Military Service

Branch: Air Force

Rank: E2

July 1979 to March 1981

I Worked as a Frieght Traffic Control Clerk. And, I operated forklift, pallet jack to offload incoming supplies.. Also, I compared the daily office manifest to each truck that brought daily supplies. Certifications and Licenses

Drivers License

October 2017 to October 2019

Class C

Secret Clearance

Top Secret Clearance

TS/SCI

Assessments

Written Communication — Familiar

January 2019

Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar

Attention to Detail — Completed

August 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Customer Focus & Orientation — Proficient

August 2020

Responding to customer situations with sensitivity Full results: Proficient

Analyzing Data — Familiar

August 2020

Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Familiar

Technical Support — Completed

July 2020

Performing software, hardware, and network operations. Full results: Completed

Software developer skills — Completed

February 2021

Designed by engineering managers and real-world employers, this test gives you hard data points to evaluate technical competency

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I worked for B.O.C.E.S ( Board of Cooperative Educational Services) as a Teacher Assistant. And, I worked at Watervliet High School in Watervliet, New York in 1993 -1994. And, i worked on classroom setting to assist students with remedial studies: Math, Reading, and Physical Education. I was very good with Google Suite and Google suites when completing Office work assignments. And I am very competent when using CompTIA Networks. As, A Student at ITT Techinal Institute I learned Electronic Technology. And, I learned how PLC Programmable Logic Controllers operated. And, it is a specialized electronic device based one one or microprocessors that is used to control industrial machinery. A good example, a operation of traffic signal light.. Database organization . PLC's structure can be identified in two different memory structures. Rack-based and Tag based systems. The Rack-based memory structure is a 2 draw structure. One draw is for program files. The second draw is for data files.. The Tag or variable-based system . In this system all data

( output status, input status, interger values, or data types are assigned a tag. I worked at the Smithsonian Museum at the museum of Natural History. I was assigned to the Locksmith Department as in a administrative role. I answered customers complaints. And, I made a personal effort to positively resolve them. Or, give them information that would guide them in the right direction. Also, I waited on customers who came to our office. I help them get keys duplicated, or replaced.

I have over 15 years in performing and applying diagnostic skills in resolving Technical flaws when I am working in the field.



Contact this candidate