Customer Service Administrative Assistant

Maryanne Cosgrove

631-***-**** • ******@*****.***

OBJECTIVE: Seeking an administrative assistant role where my organizational, communication, attention to detail, and problem-solving skills will be advantageous. EDUCATION

Nassau Community College

Associates of Arts with a focus in business and retail, 1975 Hofstra University

40 Week Course in Business Administration, 1979

WORK EXPERIENCE

Staples, Aiken, SC

Cashier and Customer Service Rep., April – October 2022

• Processed sales and returns and addressed customers’ questions and issues daily

• Maintained a clean and orderly storefront by managing cardboard waste, cleaning registers, and vacuuming

• Stocked paper products, office supplies, and snacks to the correct shelves

• Accepted and sorted electronics, ink, toner, and batteries for proper recycling daily Tekweld, Hauppauge, NY

Customer Service Representative, 2008 – 2020

• Fielded phone calls at a high volume of about eighty calls daily

• Provided customers with information about products and product availability, production and delivery timelines, and shipping estimates

• Resolved any issues a customer may have had with an order or product

• Managed the process of product shipments both domestically and internationally on tight timelines

• Arranged freight truck as well as messenger pick-ups for product shipments

• Maintained intimate familiarity with the process of shipping products with UPS, FedEx, USPS, etc. Liquor Plaza, Huntington Station, NY

Assistant Manager, 2004 – 2008

• Managed the night crew of three employees per evening

• Operated the cash register and assisted customers with questions and purchases

• Executed closing duties including closing the registers, summarizing daily sales receipts, and finalizing cash deposits

• Accepted deliveries of merchandise when needed

• Updated digital inventory information frequently Factory Eyeglass Outlet, Baldwin, NY

Retail Clerk, 2003 – 2008

• Greeted customers and assisted them with choosing eyeglass frames and lenses

• Entered dozens of customer orders for processing daily

• Scheduled eye exams for customers regularly

• Blocked and cut single-vision lenses and assembled glasses under the direction of an optician

• Performed product inventory monthly

• Maintained a neat, clean, and attractive lobby and storefront daily

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