Lenora Morgan

**** ****** **, *******, *****, VA (US)

540-***-****

ad2yua@r.postjobfree.com

PROFESSIONAL SUMMARY

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service role where I can utilize my education and experience to add immediate value to an organization. Exceptional ability to connect with people and understand their wants, needs, and desires and deliver legendary service on every interaction.

EMPLOYMENT HISTORY

Customer Service Representative, Advance Auto Parts

• Use nondisciplinary tools and equipment such as a computer.

• Provide assistance for customers with special billing requests.

• Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.

• Promote company products, services, and savings plans when appropriate.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Jul. 2021 - Nov. 2023

Roanoke, VA

Retail Sales Associate, Rue21

• Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.

• Store, pack, and maintain records of props and display items. Jan. 2021 - May. 2021

Roanoke, VA

• Dress mannequins for displays.

• Clean shelves, counters, and tables.

• Place special orders or call other stores to find desired items.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Help customers try on or fit merchandise.

• Bag or package purchases, and wrap gifts.

• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Greet customers and ascertain what each customer wants or needs.

• Inventory stock and requisition new stock.

• Answer questions regarding the store and its merchandise. Retail Sales Associate, Dollar Tree

• Stock shelves, and mark prices on shelves and items.

• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

• Answer questions about product features and benefits.

• Answer questions regarding the store and its merchandise.

• Greet customers and ascertain what each customer wants or needs.

• Exchange merchandise for customers and accept returns.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Prepare merchandise for purchase or rental.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Aug. 2020 - Dec. 2020

Roanoke, VA

EDUCATION

High School Diploma

• William Fleming High School, Roanoke, Virginia

Jun. 2020

Customer Service

Microsoft Word

Microsoft Powerpoint

Microsoft Excel

SKILLS

Experienced

Expert

Expert

Expert

Communication

Teamwork

Active Listening

Adaptability

Experienced

Experienced

Expert

Experienced

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