Resume

Customer Service Human Resources

Location:

Charleston, SC, 29414

Salary:

Open

Posted:

January 21, 2024

Contact this candidate

Resume:

YDavid C. Guilbert

** ******* *****

Charleston, South Carolina 29414

Mobile: 843-***-****

Dear Human Resources Manager:

I am interested in exploring employment opportunities with your company. The enclosed resume will provide you with details regarding my background, education, experience, sales merchandising and team building skills, administrative and leadership abilities.

You will note, in addition to my Associate Degree (Business Management), that I have extensive and successful experience in various aspects of retail management operations/sales, loss prevention support, law enforcement/public safety, customer service and public relations. My experience also encompasses personnel training/development, purchasing, controlling inventory, increasing sales, troubleshooting and returning failing operations to profitability.

I am accustomed to team and varied environments where organizational and communication skills, initiative, sound judgment, productivity and dependability are paramount, and efficiently managing multiple tasks is the norm. I believe that a highly motivated, focused, goal, lead-by-example and results-driven individual with my credentials, professionalism and enthusiasm will be a valuable asset to your company.

At your convenience, I would welcome the opportunity for an interview to discuss the challenging responsibilities, goals and objectives of your organization, and how my skills, experience and abilities will contribute to fulfilling them.

Thank you for your time and consideration. I look forward to hearing from you.

Respectfully,

David C. Guilbert

25 Solomon Court

Charleston, South Carolina 29414

Mobile : 843-***-****

SUMMARY OF QUALIFICATIONS:

Profile:

1.Over 30 years of cumulative and progressive experience in various aspects of retail management operations/sales, loss prevention, law enforcement and public safety…Goal and profit-oriented.

2.Proven track record of new business development/sales, staff training/development, team building, ensuring optimum customer service/satisfaction, controlling costs and increasing sales and profits.

3.In-depth knowledge of management philosophies, sales/merchandising techniques, fiscal planning, management-by-objective, problem resolution and personnel achievement motivation.

4.Effective organizational, leadership, time management, interpersonal and public relations skills.

5.Established reputation as an effective administrator and manager of varied functional activities with capability to identify, justify and communicate organizational policy, planning goals and objectives.

EMPLOYMENT HISTORY:

May 2014 to Present

Installed Sales Coordinator (ISC) (May 2014 – Present)

Lowe's Home Improvement Warehouse Store, Goose Creek, South Carolina

Lead generation for exterior and interior project sales. This includes follow up with current clients to see if they are ready to move forward with their projects.

Acheived the first million dollar sales in exterior sales for the Charleston market.

Schedule training with store associates to help them further understand the scope of work.

Place orders for new product literature and schedule training classes with existing vendors.

Helping stage orders for both exterior and interior jobs to ensure a smooth start to the install.

Assist the department manager of install sales with product and installed related concerns.

Ability to review orders and discuss concerns with customers over the phone or in the store.

Outdoor Power Equipment (OPE) Specialist / Department Manager (April 2004-May 2014)

Lowe’s Home Improvement Warehouse Store, James Island and Charleston, South Carolina

1.Manage ordering, operations, sales and personnel for Inside Lawn & Garden/Seasonal Department, including providing superior customer service; implementing merchandising programs; controlling inventory and shrink budget; administering HR policies and procedures; and operations P&L.

2.Accountable for developing sales of all outdoor power equipment (lawnmowers, tractors, generators, blowers, chain saws, grills, patio furniture, etc.), flooring, lumber, millwork and building materials.

3.Schedule, train, delegate work assignments, supervise, coordinate and motivate (11) team associates.

4.Provide consulting support to customers and planned material take-offs with general contractors; and liaise with vendors/manufacturing representatives and other store departments.

5.Promote Commercial, Installed, Special Order and Ready-to-Go Sales, including credit programs.

6.Place special order requests for doors, windows, stair parts moldings, lumbering/building materials, etc., according to customer specs; schedule and track shipment delivery of customer orders.

7.Maximize sales and margins by identifying sales opportunities; and maintain Lowe’s merchandising, housekeeping, safety, security and loss prevention standards.

8.Contributed in developing Department’s 2005 annual sales revenue in excess of $3 million.

9.Increased Department’s projected 2005 sales revenue by +12.2% (+17.3% over 2004); ranked #3 in sales for the region (out of 122 Lowe’s Inside Lawn & Garden/Seasonal Departments).

10.Achieved Department’s lowest shrink level ever (0.97% against budgeted 1.27%) in 2005.

Loss Prevention Specialist – James Island Store (June 2003-April 2004)

11.Provided loss prevention and security support; operated and monitored CCTV system; maintained security awareness of store sales floor and receiving areas; ensured physical controls were in place; conducted surveillance and detained shoplifters according to Lowe’s policies and procedures.

12.Conducted internal and external investigations involving all cash/inventory losses and safety issues; conducted audits of returns with emphasis on large dollar, no receipt/top shortage items and routine inspections of employee purchases, personal belongings, i.e., book bags, coolers, trash, etc.

13.Maintained security awareness of high theft items; ensured security was present whenever exterior doors were opened; and monitored exit doors and staff leaving the building.

14.Investigated, documented and prepared written reports concerning all shoplifting incidents, missing merchandise, customer accidents, property damage, vandalism or other losses on store premises.

15.Testified in court hearings to aid in prosecution of persons involved in store criminal activity.

16.Participated in orientation of new hires; conducted monthly Loss Prevention/Safety Team meetings; and assisted in conducting ongoing training for store associates in areas of Loss Prevention, Safety, Hazardous Material and shortage control.

17.Reviewed and ensured compliance to all company security and safety procedures, including, but not limited to: refund confirmations, cash overage/shortage reporting; security of funds, money handling and safe room; inventory discrepancies; OSHA and other safety related issues.

18.Monitored and investigated daily receipts balancing, inventory replenishment and control programs.

19.Conducted and monitored daily and weekly cycle count reports; investigated large dollar amounts or frequent discrepancies; and conducted routine physical security/safety checks (alarms, fencing, etc.).

20.Contributed in identifying all forms of loss and recommended creative shortage control solutions.

21.Recipient: Four Loss Prevention Recovery Monetary Awards.

EMPLOYMENT HISTORY:

Department Manager – West Ashley Store (February 2002-June 2003)

22.Managed Lumber Department operations, including millwork, building materials, seasonal and OPE sales; ordering, merchandising, restocking, inventory control and supervising (10-12) associates.

23.Instrumental in increasing Lumber Department sales and returning to profitability failing operations within seven months (sales +11.8% over budget and +23.0% over comparative -12.1% 2001 sales).

24.Increased millwork sales to +12% from -2.2% (within four months), building materials to +10.3% from -4.0%, seasonal sales +7.4% over projected budget and OPE sales +6.9% for 2002-2003.

1999 - 2002

General Manager

Shoe Carnival, Charleston, South Carolina

25.Managed operations, sales, customer service, administrative and bookkeeping functions for a high volume retail footwear and sports apparel outlet, generating in excess of $8 million in annual sales.

26.Accountable for sales and staff development; maximizing budgeted dollars; housekeeping and loss prevention; and achieving company’s sales goals, customer service and profit objectives.

27.Interviewed, hired, scheduled, trained, assigned tasks, supervised, coordinated, motivated, counseled and evaluated performance activities of two floor supervisors and up to (21) associates.

28.Coordinated receiving of deliveries, merchandising visual displays, pricing, restocking, accuracy in registering of customers’ sales purchases/payment transactions and controlling inventory.

29.Prepared payroll and bank deposits; balanced register receipts; generated and submitted sales and inventory reports to regional supervisor; and resolved customer and staff issues.

30.Initiated personal development plans, whereby assisting two supervisors becoming store managers.

1991 - 1999

Assistant Manager of Operations

T.J. Maxx, Mount Pleasant, Charleston and North Charleston, South Carolina

31.Designated to recruit staff, develop sales, troubleshoot and resolve complex operational problem issues associated with human resources, sales and profitability at three assigned area stores.

32.Hired, trained, assigned and supervised (45+) personnel, including junior managers, sales associates, warehouse and office staff.

33.Served as Trainer of newly-hired assistant store managers during new store opening operations and Facility Maintenance Manager, promoting vendor and contractor relations.

34.Recipient: “Highest Sales” and “Shrink Reduction” Awards.

1988 - 1991

Area Assistant Manager

Marshalls Department Store, Charleston, South Carolina

35.Participated in hiring, training and supervising over (35) associates in operations, merchandising, sales, inventory control and customer service associated with a high-volume department store.

36.Operated a computerized system for tracking/managing inventory and record keeping procedures.

37.Resolved a broad range of challenges and problem issues associated with store operations.

1987 - 1988

Police Officer

Town of Mount Pleasant Police Department, Mount Pleasant, South Carolina

38.Patrolled assigned areas; responded to accidents, emergency calls and public complaints; detected and deterred crimes; provided traffic and crowd control; and enforced federal, state and local laws.

39.Conducted background checks/law enforcement investigations; administered sobriety tests; collected evidence; interviewed witnesses; issued citations; apprehended/arrested suspects, where called for.

40.Prepared incident reports and provided professional testimony at court hearings.

1981 - 1987

Merchandising Supervisor

K-Mart, Charleston, South Carolina

41.Supervised, trained associates and coordinated merchandising programs, floor/shelf product resets.

42.Maintained and ensured strict inventory control on shelf product allotted spaces, in accordance with corporate plan-o-grams; initiated and controlled associated product purchases for departments.

43.Promoted to Merchandising Supervisor from Cashier - 1983.

Education:

Certificate: Business Law – 1989

Associate Degree: Business Management – 1988 GPA: 3.3

Trident Technical College, North Charleston, South Carolina

Training:

Graduate: Law Enforcement Program – 1987

South Carolina Criminal Justice Academy, Columbia, South Carolina

REFERENCES:

Available Upon Request

David C. Guilbert

25 Solomon Court