E. G. Lessard, Ph.D.

CONTACT INFORMATION

Email: ad2ytk@r.postjobfree.com

Telephone: 913-***-****

www.linkedin.com/in/e-g-lessard-ph-d-b898a3a9

Organization Excellence/Continuous Improvement/Training Consultant

Organization Excellence Consultant with 20+ years experience in leading Organizational Change and Continuous Improvement Initiatives in both manufacturing and service organizations, including use of the DMAIC Model. Conducted strategic quality planning with senior managers/owners, developed KPIs and dashboards for monitoring business performance, facilitated cross-functional Improvement Teams leading to substantial reductions in waste and rework, increased customer satisfaction, improved employee commitment and improved ROI.

PROFESSIONAL EXPERIENCE

2017-present

Organizational Excellence Consultant

Developed a Roadmap to Excellence using the DMAIC model for a large software company (Remote)

Developed a college course on Supply Chain Management

Engaged with a service organization in the training of staff on Continuous Improvement (Remote)

2016-2017

Chief Operations Officer

International Transportation Insurance Company

San Diego, CA

(Company was sold following death of owner and management team replaced)

2012-2016

Organizational/ Change Consultant

Carlsbad, CA and Kansas City

Significantly improved performance of executives in an international transportation insurance company through coaching and leadership training

Employee performance improved with the development of more than 170 Standard Operating Procedures in Underwriting, Finance, IT and Customer Service departments of an insurance company

Trained of all employees of a large real estate firm in customer relations, quality improvement, team effectiveness

Prepared more than 60 Position Descriptions for an international transportation insurance company

Assisted IT Department in the implementation of new computer software platform in an insurance company

Improved Human Resource practices through the implementation of a Performance Appraisal 360 Assessment process in 3 client organizations

Developed executive and manager employment contracts in a financial services company

Organizational Change efforts resulted in nearly $11M savings over 3 years for large 55+ home building company

Conducted Quality Improvement Leadership workshops for 10 small and medium size companies in real estate, home services, manufacturing, medical and dental services

2008-2012

Principal

Quality Management Consultants

Kansas City

Conducted training and supported the implementation of Change Management initiatives, including Process/Quality Improvement initiative, with nearly 75 organizations, including various manufacturing and service organizations

Reduced the process of manufacturing time bus vehicles by 25%

Conducted SWOT Analysis in 8 client organizations leading to establishment of measureable Key Performance Indicators (KPIs)

Established a customer satisfaction feedback survey process which resulted in an improvement from 80% to 98% in large manufacturing company

Developed client-specific Process Improvement training materials for 15 client organizations

Developed and conducted a Leadership Development Training Program for 3 client organizations

Conducted Train-The-Trainer training certification for 8 large client organizations

Reduced the scrap products by 20% in a copper tube manufacturing company

Improved the quality of pulp products by 15% through improvement team efforts in a pulp manufacturing company

Reduced printing time for monthly magazines by 20% in a printing company

Facilitated more than 100 process improvement teams in both manufacturing and service organizations

The first improvement team formed in a large financial services company was awarded the Chairman’s Quality Award

A specialty chemical company realized $2 million savings in the first year of the CI process I implemented

Implemented 360 performance processes in 10 client organizations

Supported ISO 9000 implementation in 6 manufacturing companies

Assisted 4 organizations in applying for the Malcolm Baldrige Award

OTHER POSITIONS

Director, Management Training

Pizza Hut

Director of Administration and Educational Resources

University of Kansas School of Medicine

EDUCATION

BA, Rhode Island College

MA, Wichita State University

Ph.D, The University of Kansas

ACADEMIC APPOINTMENTS

Adjunct Professor, Executive MBA Program, Friends University

PROFESSIONAL DEVELOPMENT

ASQ Black Belt Training

Financial Management for Non-financial Managers – PepsiCo

Lean Manufacturing Management – ASQ

TECHNICAL SKILLS

Microsoft Office Suite, Visio, Statistical Process Control

PARTIAL LIST OF CLIENTS SERVED

by

E. G. Lessard, Ph.D.

AMEX Life Assurance Company Pizza Hut - International

NCR - AT&T Procter & Gamble

Jackson Ice Cream Company, Inc. Pierce Plastics, Inc.

LensCrafters DuPont

Pacific Bell Marriott Corporation

Dillon Food Stores Dillon Companies, Inc.

ICI Specialty Chemicals Harsco Corporation

ICI Advanced Materials Union Camp Corporation

Vulcan Chemicals Stahl USA

Dartmouth Printing Company ICI Americas, Inc.

Flexel, Inc. Thoro System Products

BASF - Inmont Seaman Corporation

ICI Polyurethanes U.S. Navy

Chemlawn ICI Pharmaceuticals

Coleman Outdoor Products, Inc. Chance Industries, Inc.

Ketchikan Pulp Company Linear Films

National Poly Products The Wichita Clinic

Dufrene & Associates ICI Agricultural Products

Garden City Community College Friends University

Wichita State University INTRUST Financial Corporation

Mueller Copper Tube Co. Dillon Companies, Inc.

Mueller Refrigeration Products Co. Personnel Group of America

Thomas Staffing, Inc. Internal Revenue Service

AT & T Candlewood Hotels

Winter Group, Inc. Del Webb Company

Contact this candidate