Shanta Porter

Houston, Texas *****

832-***-****

ad2ytd@r.postjobfree.com

OBJECTIVE: An experienced Customer Service Specialist looking for a challenging role in resolving customer issues efficiently and accurately.

SKILLS: Project Management, Process Implementation, Staff Training/Development, Scheduling, Data Management, Efficient Multi-tasker, Organized and Computer Proficient.

EMPLOYMENT:

11/17/2019 – Present Harris County Toll Road Authority, Houston, Texas

CUSTOMER SERVICE REPRESENTATIVE.

Handling incoming/outgoing calls, email correspondence, chat, clarifying requests, research issues and providing solutions, conflict resolution, fulfilling requests, maintaining data base.

11/01/2017 – 11/17/2019 A-1 Personnel, Houston, Texas

CUSTOMER SERVICE REPRESENTATIVE.

Handled incoming/outgoing calls, identified customer needs, conflict resolution, clarified information, researched issues, and provided solutions, fulfilled requests, maintained database accurately.

12/15/2015 – 10/02/2017 Group 1 Automotive Inc, Houston, Texas

General Accounting Clerk I.

Retrieved/posted/reviewed all factory incentives/holdbacks, prepared bank reserve statements and other statements for assigned stores, accurately posted bank entries, PID errors and payoff/floor vehicles for assigned stores, reviewed, and performed research for assigned accounts, purified accounting data and ensured accuracy, prepared F & I product information, properly maintained documentation in accordance with laws and policies. Provided advertising assistance and floor plan assistance.

06/16/1998 – 09/25/2015 Gulf States Financial Service, Houston, Texas

TEAM LEADER-BUSINESS PROCESSING

Started as a Data Entry Administrator and was promoted throughout the years, first to Agreement Administrator, then Customer Service Specialist II and then to Customer Care Specialist. As a Team Leader-Business Processing responsibility was to support processes to increase the profitability of insurance, products and services provided to automobile dealers. Managed associates and processes to provide superior customer service, new business data entry, process underwriting, cancellations, transfers, and other business. Developed and/or maintain standard operating procedures for department functions. Took actions to enhance cross-functional coordination by expanding internal communications, and developed associates’ relationships with vendors and business partners.

EDUCATION: COMPUTER/BUSINESS Diploma 1990

Doolin Technical College, Houston, TX

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