Information Technology Senior Director

Robert H. McConnell Jr.

Charlotte, North Carolina 28227

************@*****.*** 704-***-****

Senior Director/Director of Systems

15+ years-experience directing firms and their use of information technology systems

Veteran leader of business operations particularly skilled in the delivery of highly effective technological infrastructure. Capable to designing and operating complex retail systems and guiding large teams of skilled information technology professionals in varying technical disciplines. Developed security protocols and ensured compliance with data safety measures; implemented IT projects that added millions in new revenue. Exceptional project coordinator, able to direct multiple challenging tasks simultaneously.

Highlights of Expertise

Entrepreneurship

Team Leadership

CRM Implementation

Customer Service and coordination

POS System Management

Data Security / PCI

Information Infrastructure

Project Coordination

Project Management of hardware and software projects

Process Re-engineering

Software Design and Delivery

Strategic planning for the future

Systems Analysis

Career Experience

Bob’s Helper’s, Inc.

OWNER/OPERATOR (2016 to Present)

Deliver high quality irrigation and landscaping services to a wide variety of clients. Install complex irrigation systems, hardscapes, patios, and retaining walls. Continually expanding the business; now includes five full time employees and financial staff.

Stabilized the business in less than two years, able to turn a profit in short timeframe with strong budgeting and furcating.

Manage projects from conception of home owners desires with, designs, requirements, demos and installations.

Specialty Retailers, Inc.

SENIOR DIRECTOR OF STORE SYSTEMS (2013 to 2016)

Oversaw the activities of 34+ employees in multiple locations including a variety of task-oriented teams including project management, Point of Sale (POS), wireless, and call center operations. Directed a departmental operating budget of $1.6M and a capital budget of $9.3M. Implemented upgraded security that delivered point to point encryption and remote key injection. Led the rollout of new store hardware and equipment including new POS systems, tablet hardware, EMV, chip/ pin, and near field authorization projects.

Grew store revenues by $4M through the skillful delivery of a major infrastructure project; three-year total earning impact was $22M.

Manage projects from conception, RFP, design, requirements, testing, pilot, roll out, with wrap up and lesson learned for future opportunities.

Reduced overall corporate expenses by 16% through the efficient and effective use of technology.

Improved store fulfillment of E commerce items through retraining of associate and improve technology by 18% in the first year.

Provided Weekly, Monthly, Quarterly and yearly progress on projects, budgets along with 5 year forecasts

Managed, coordinated all 3rd party vendors along with contract negotiation and monitoring SLA as needed by vendor.

DIRECTOR OF STORE SYSTEMS (2008 to 2013)

Guided a wide array of unique projects including coupon acceptance, deal-based sales, debit card processing, establishing a returns database, and new POS hardware. Coordinated partnerships with stakeholders to develop a pipeline of future technology projects designed to improve net income.

Enhanced call satisfaction by 8% year over year by restructuring the call center and its operations.

Reduced expenses and improved efficiencies by relocating eCommerce and Send infrastructure and offloading store depot processing.

Changed over network providers for the stores saving 13% in costs and improving up time by 7% based on previous years vendor.

Responsible for all store hardware and software inside the store and outside to support the on going functions of a strong customer serve environment.

Over saw the update of all back-end system and the feeds to corporate system including data warehouse, EDI, adding scheduling into the POS system,

Belk, Inc.

SENIOR BUSINESS SYSTEM ANALYST/PROJECT MANAGER (2004 to 2008)

Championed corporate gift card risk identification project; monitored activity and preemptively communicated challenges to senior management. Identified issues with project rollout and created sustainable solutions. Implemented 24/7 support for point of sale systems and assisted in the long-term planning of the division. Implemented inventory systems at stores to reduce cost and eliminate outside services.

ADDITIONAL EXPERIENCE

Business System Analyst/Project Manager Belk Department Stores

Customer Service/Receiving Manager Belk Department Stores

Loss Prevention Manager Belk Department Stores

Human Resource Manager Belk Department Stores

Operations Manager Belk Department Stores

Store Manager Belk Department Stores

Education & Credentials

Concordia College, Moorhead, Minnesota

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION

University of North Carolina, Charlotte, North Carolina

BSA Certification

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