RICKEY L. VASQUEZ

**** ******* ***

San Antonio, TX 78258

ad2ys6@r.postjobfree.com

Cell: 702-***-****

EXPERIENCE

BEXAR COUNTY, Light Fleet Maintenance Superintendent, San Antonio, Texas July-Oct 2023

Supervised overall facility operations and personnel; ensures all maintenance schedules are implemented for the preventive vehicle maintenance activities of First Responder Vehicles

Provided guidance to personnel in automotive maintenance services, and in difficult repairs; coordinated maintenance and preventive service schedules with County departments

Supervised skilled and semi-skilled mechanics, provided LEAN Six Sigma training expertise

Oversaw daily operations of the Fleet Maintenance facility; responsible for assigning work orders and reviewing progress on daily, weekly, and monthly monitoring production rates

Managed OEM warranty and service procedures for Bexar County’s 1500 Vehicle Fleet

CALLIBER COLLISION, SA/PRODUCTION MANAGER, San Antonio, Texas Jan-July 2023

Performed as Production Manager and Service Advisor--Responsible for Shop Production

Drove production and CSI kept Branch in the top 5% of the industry—increased CSI 5%

Developed a Quality Control (QC) Check List for better customer satisfaction and assurance

Nurtured positive team spirit through strong leadership in Weekly Team Meetings

Instrumental in Calber Collision 281 N achieving a monthly revenue trend in 2023 to $960K

SERVICE KING, ASSOCIATE GENERAL MANAGER, San Antonio, Texas 2021-2022

Associate General Manager (AGM) performed all duties and responsibilities of a GM

Utilizing prior Military and vast prior management skills to increase productivity

Assigned to the largest and most productive Service King Collision location in the San Antonio

Achieved KPIs; 97.9% overall CSI, 99.6% Quality, 100% Kept Informed, daily revenue of 25K

Help manage (14) East and West Region Service King shops, filling open GM positions

Graduate of UT Dallas’s Leadership Management Training Course, September, 28 2022

RYDER Systems, Inc. San Antonio, Texas 2005-2021

Senior Operations Manager (SOM-II) performs critical duties and responsibilities in the successful retention of Ryder's San Antonio National and Local accounts.

Directly responsible for improving Key Performance Indicators and maintenance support for over 100 accounts across a broad organization in the Southwest Texas Region

Improved San Antonio’s quality maintenance results at all levels of management in the STBU

Excellent management of San Antonio’s 800 Vehicle Fleet achieved a 98% VMI Rate

Strong leadership skills who manage 35 direct hires. Drove high compliance across BU

Designed Ryder’s 1st Trage Station resulting in an increased of shop productivity, a 75% reduction in Shop-Subs and raised Customer Satisfaction & team morale simultaneously

National Account Field Maintenance Manager (NAFMM)

Performed critical duties and management in the retention of 15 of Ryder's largest accounts

Directly responsible for improving maintenance processes for assigned national accounts

Achieved a 98% VMI rate; optimized customer satisfaction and reliability with an 8500+ fleet

Selected as the NAFMM in support of the largest and most successful business start-ups

Chosen IT systems analysis and applications software manager to help with implementation

Performed P&L Asset Management reviews, records management, precise billing processes

Accountable for over $42 million in sales revenue (existing business) and business growth

Sr. Maintenance Manager

Providing outstanding customer support and leadership, precisely managing 11 Ryder Shops

Maintained 2400 vehicles running safely in SOCAL, Vegas, Honolulu, Kapolei, Big Islands, HI

Achieved a 96% VMI rate; optimized customer satisfaction and reliability with a 2400+ fleet

Proven Maintenance and Quality Manager who improved key processes in eight locations in six months from Operating with Significant Deficiencies to higher efficiency and productivity

Managed more Ryder personnel than any other Maintenance Manager in Ryder Systems, Inc.

Quality Assurance (QA) Manager

Provided excellent quality assurance support for all Ryder locations in the Western Region

Achieved Branch improvement in the Southern Pacific and Northwest Business Units

Increased Operating Profit 45%, ’09-’11. Became mentor for over 60 Service Managers

Trained over 60 Branch Service Managers and key personnel in LEAN Six Sigma processes

Inspected, analyzed, and aligned process improvements in over 100 Sites in the West Region

Vehicle Maintenance Service Manager

Providing excellent customer support and leadership while maintaining over 550 vehicles

Sustained a 99% PM rate; optimized customer satisfaction and reliability in Nevada & Utah

Achieved Most Improved Branch in Northwest BU; increased Operating Profit 85%, ’06-‘08

Earned Safety Leadership Award and Employee Safety Leadership Awards three times

Instilled quality maintenance and enforced high customer assurance through performance

US AIR FORCE 1982-2005

Functional Analyst/Business Analyst

SME/Functional Analyst - Online Vehicle Management and the Logistics Asset Management

Developed/maintained 5 legacy systems used to manage 85,000 vehicles, valued at $3.6B

Key in developing and implementation of a web based global asset management system

Change Management Officer; provided change management solutions for enterprise.

Det Maintenance Officer, Balad Air Base, Iraq, maintained over 200+ combat tactical vehicles

Vehicle Maintenance Superintendent

Managed 100 personnel and 1300 vehicles valued at $82 million located in 15 locations

Developed service policies regarding vehicle status reporting, operations, maintenance

Managed a vehicle purchasing budget of $3 million annually and approved vehicle specs

Transportation representative for Base Maintenance contracts valued from $5K to $1M

Inspector General (IG) SME, inspected Supply, Transportation and Ops Systems in Europe

Transportation Fleet Manager/Maintenance Control and Analysis Supervisor

Managed over 900 vehicles for five separate headquarter bases

Regained accountability and serviceability of a poorly managed deteriorating vehicle

Managed and ensured replacement schedules for future vehicle purchases totaling $5M

Ensured vehicle lease agreements with outside vendors totaling $2 Million annually

Quality Manager; chosen as the first Quality Manager on McGuire AFB, used LEAN thinking

Transportation Production Control Supervisor

Managed vehicle fleet of 1000 vehicles at 2 separate locations in the Pacific Mariana Islands

Ensured service schedules, storage, maintenance, fleet rotation, usage and exercise for vehicle fleets used for contingency operations and war reserve fleets for operations in Guam

Maintenance Control and Analysis Technician, over a 700+ vehicle fleet

Controlled, developed and facilitated safety and vehicle operation safety training programs

Managed an aggressive service schedule plan and inspection/compliance management

Ensured DoD, Air Force, and local State Law compliance of safety and HAZMAT requirements

Created databases to track individual employee training, certifications and compliance

Managed the Vehicle Maintenance CACRL - Custodian Authorization Custody Receipt Listing

EDUCATION

Leadership Training Graduate, University of Texas, Dallas

Pursuing a Bachelor of Arts (BA) Degree in Transportation and Logistics Management

American Military University (AMU)

150 Credits Completed, Expected Graduation May 2024

Associate of Applied Science (AS) Degree, Maintenance Production Management

Air University - Community College of the Air Force – Maxwell AFB- AL - 2000

Associate of Applied Science (AS) Degree, Transportation Vehicle Maintenance

Air University - Community College of the Air Force – Maxwell AFB- AL - 2002

Sr. Leadership and Management Training, US Air Force Senior Non-Commissioned Officer Academy

Management, Supervision, Leadership, Training, Public Speaking, Communications Skills

US Air Force Non-Commissioned Officers Leadership School – 2004

PROFESSIONAL TRAINING

Project Management

Quality Assurance Evaluator

Supervisors Safety Course

Total Quality Management (TQM)

Production Management

Task Evaluator Skills

LEAN/Supply/Contract Management

Safety Management

Sr Non-Commissioned Officer Academy

USAF Inspector General (IG) Inspection

TECHNICAL SKILLS

Shop Management On-line (SMO)

Mainframe Database

Microsoft office 2013/XP/NT/Professional

Microsoft Front Page

Mercury Test Director

Oracle Discover 4i

Performa Provision / MAXIMO Programming

Remedy ARS 5

Supply Chain Operations Reference (SCOR)

Visio / ARIS Modeling Concepts

DOORS/Dynamic Objective Oriented Req

LOTUS Notes/Excel/Power Point Presentation

Software Requirements Course

Software Engineering Requirement

Software Testing Classes / Risk Radar

Requirements Modeling Course

AWARDS AND DECORATIONS

Bronze Star Medal; Awarded February 2006 – Transportation Officer – Operation Iraq Freedom

Meritorious Service Medal – 3 times, Air Force Commendation Medal – 3 times

Air Force Achievement Medal – two times, Air Force Good Conduct Medal – 7 times

National Defense Medal with a Bronze Star, Global War on Terrorism Award, Kuwait Freedom Medal

PROFESSIONAL ASSOCIATIONS/COMMUNITY SERVICE

San Antono Transportation Association (SATA) Member, National Defense Transportation Association (NTDA) Member, Veterans of Foreign Wars (VFW) of the United States, Life Member, Post 8541, San Antonio, TX, Life Member Disabled American Veterans (DAV), Chapter #5 – Alamo

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