Caitlyn Helman

Gouldsboro, PA *****

ad2yrn@r.postjobfree.com

+1-570-***-****

Authorized to work in the US for any employer

Work Experience

Bartender

Kalahari Resorts & Conventions - Mount Pocono, PA

July 2022 to Present

1. Customer service

2. One on one couching

3. Customer complaints

4. Guest resolutions/satisfaction

Customer Service Representative

TMG Health Cognizant - Jessup, PA

February 2015 to May 2022

I was on an off with company with being routed to other sections of work within the company. I handled in bound calls for Medicare and Medicaid. I handled blue cross and blue shield. As well as many third party's for unions in New York. I handled grievances an prior authorizations. I worked in many parts of the company with helping with call volume and assisting members with what ever needs they needed help with at the moment. I am able to follow all HIPAA guidelines an follow script when properly needed. I handle medical as my second fluent language as went threw months training in each section. I worked UM LINE as to approve DME, Surgerys, and Medications etc Used many programs

1. Teams

2. Excel

3. Microsoft

4. One note

5. Pharmacy systems

6. Prior authorization systems

7. Check tracers

8. Microsoft programs

IT Operations Analyst

PNC Bank - New Jersey

April 2021 to June 2021

I handled inbound calls to help pnc with call flows for the company’s ratings. I was only needed to assist for a few months.

Home Health Aide

Public Partnership LLC and Consumer Direct Care Network I took care of my father an then needed to take care of my grandmother as they both were severely I’ll and needed 24/7 care with all aspects of every day living. Education

Graduate

North Pocono High School

August 1995 to June 2009

Skills

• Hair Styling

• Bartending

• Retail Sales

• Great with any type of computer programs

• Construction

• Body shop

• Home health

• Health insurance

• Good at almost anything

• I’ve tried about everything

• Customer service representative

• Data Entry

• Home Care

• POS

• Cash Handling

• English

• Typing

Certifications and Licenses

Licensed Cosmetologist

Additional Information

Customer service calls health care

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